Utility Point => EDF - Progress with dates on EDF web-site (new?)

Detail_Merchant

A new updated dated 5 January 2022 on https://www.edfenergy.com/content/welcoming-utility-point-customers
Apparently closing account statements have been generated for over 130,000 Utility Point customers.
This is out of 220,000 customers, so more than half, but not by much.

For customers staying with EDF it says "Over the coming weeks, the balance shown on your final closing account statement will be transferred to your EDF account." - 'coming weeks' sounds like a longer stretch of time than I would hope, but we'll see.
There are also paragraphs for former UP customers not with EDF, promising cheques, but they both say "This will take some time, so please bear with us there is nothing you need to do." so more waiting expected there too.

In practice it doesn't make much odds to me as I won't get my first bill from EDF until May, though I am tempted to switch to monthly billing once my credit has transferred.

Doc_N

Detail_Merchant said:

A new updated dated 5 January 2022 on https://www.edfenergy.com/content/welcoming-utility-point-customers
Apparently closing account statements have been generated for over 130,000 Utility Point customers.
This is out of 220,000 customers, so more than half, but not by much.

For customers staying with EDF it says "Over the coming weeks, the balance shown on your final closing account statement will be transferred to your EDF account." - 'coming weeks' sounds like a longer stretch of time than I would hope, but we'll see.
There are also paragraphs for former UP customers not with EDF, promising cheques, but they both say "This will take some time, so please bear with us there is nothing you need to do." so more waiting expected there too.

In practice it doesn't make much odds to me as I won't get my first bill from EDF until May, though I am tempted to switch to monthly billing once my credit has transferred.

All the usual half-truths and BS from EDF then - nothing changes.  If this doesn't make it crystal clear what a lousy company EDF is, nothing will!

Detail_Merchant

A new updated dated 12 January 2022 on https://www.edfenergy.com/content/welcoming-utility-point-customers
Very similar to the 5 January update, except this time it's "we've now generated final closing account statements for over 150,000 Utility Point customers" compared to 130,000 last week.
So that's 20,000 more in one week - at that rate it'll be February before they reach the full 220,000 (assuming linear progress).

Inigo_Montoya

Finally got one of my final UP statements generated which has a small debit balance - the bill is correct

as I left UP for another supplier after September 18th does anybody who, if anybody, will chase the debit balance ?

I was actually just barely in credit with UP at the September 18th transfer date so in theory it should be EDF asking me to cough up


EDIT : my other final UP bill has also been generated & is in credit but is missing the last DD payment that was made after the date of transfer away from UP/EDF so its going to fun trying to get a cheque from EDF for the correct amount 

Detail_Merchant

The EDF FAQs don't seem to cover this.
The UP FAQs ( https://www.utilitypoint.co.uk/important-utility-point-announcement/ ) does have a brief statement in question 3:

  3. What happens to any outstanding payments/debt due to Utility Point?
  A final closing account statement will be issued to all customers in due course, and you will be contacted regarding the payment of any outstanding balances.

Also further up that page it says:

  If you are in debit to Utility Point in administration, you should wait to hear from EDF or Utility Point in administration who will talk to you about repayment arrangements.

Not very specific, but I guess eventually UP or EDF will ask for payment. (don't hold your breath)

CRISPIANNE3

I kept the direct debit in place thinking the payments made post UP demise would be transferred without delay.  How wrong I was and like most of you still waiting for the credits to be applied to my EDF account.

Spies

I've noticed by logging into UP there is a final bill now generated, does anyone know why they have billed units at 4 different unit rates for each of the fuels?

MWT

Spies said:

I've noticed by logging into UP there is a final bill now generated, does anyone know why they have billed units at 4 different unit rates for each of the fuels?

Hmm... not sure about 4, but 3 would make sense if the bill covers usage after 18th September...

your normal UP rate up to 18th September

EDF capped variable rate from 18th September.

EDF capped rate under the revised cap from 1st October...

If you have another price/date combination can you say what it is please?

Inigo_Montoya

Spies said:

I've noticed by logging into UP there is a final bill now generated, does anyone know why they have billed units at 4 different unit rates for each of the fuels?

Normally there should be 3 rates not 4

Before September 18th you were charged on the UP tariff

After September 18th you were charged on EDFs tariff BUT it increased on October 1st due to the increase in the "price cap" 

hence 3 different prices

EDIT : thinking about it there could potentially be a 4th price if you had a fixed price with UP that ended BEFORE September 18th 

Also watch out for billing errors - my bill has a missing direct debit payment & the final transfer read is wrong/estimated (as in my case I transferred away from EDF rather than stay with them)  

CRISPIANNE3

Spies said:

I've noticed by logging into UP there is a final bill now generated, does anyone know why they have billed units at 4 different unit rates for each of the fuels?

Mine says final statement. Do I assume this is the final bill?