Utility Point => EDF - Progress with dates on EDF web-site (new?)

Curiousgirl1

dazzh said:

Thanks @Curiousgirl1

She would honestly get all confused and muddled if she phoned. I'll see her soon and phone from her house and get authorisation.
The thing is they just appear to have picked a figure out the air and used it as a starting read. I have checked all her previous bills and the last time the reading was that was around April/May 2021. 

All her previous bills will have been cancelled back & the final UP bill will be 4557 which is wrong as UP prices are a lot cheaper than the EDF one. Like I say, might take a while to be sorted especially as I don’t think the UP accounts have been finalised yet but as long as you don’t mind waiting, it should get resolved at some point

Curiousgirl1

Doc_N said:

Some pretty weak kneed people here, happy to let a huge overseas company walk all over them, tell a pack of lies to an Ombudsman, and just sit back and accept it.

Your choice - but it’s the proactive that succeed in life, while the majority who just sit back, moan, but do nothing about it just get trampled underfoot.

My approach takes very little time, but has a proven track record, both in terms of results and very substantial compensation received from companies who’ve not met reasonable service standards.

Sit back and do nothing if it suits you - but that’s exactly what dodgy companies want, hope and expect you to do.  Your choice, but your loss.  

This is nothing to do with being proactive as I have absolutely no complaints with my energy company. 

As for your approach having a proven track record for results, not this time it doesn’t. 

I really don’t know what you expect EDF or the ombudsman to do but they are certainly not going to refund you any quicker. 

The SoLR process is the SoLR process & throwing your toys out of your pram is not going to change that.  

Not sure why you believe you are so special that you should be refunded before any one else unless you’re Jose Mourinho in disguise. 

Detail_Merchant

Another update on https://www.edfenergy.com/content/welcoming-utility-point-customers dated today (13 Dec) but again it seems very similar to the previous update, however will some parts removed!
1) No statement re the proportion of customer accounts which have started their transfer to EDF, not "99%" or "the majority".
2) No statement re Direct Debits, just the stuff about previous UP bills and ongoing work to generate UP final closing account statements.

Separate from that I did spot a document called "Supplier of Last Resort - good practice guide" from Citizens Advice - https://www.citizensadvice.org.uk/Global/CitizensAdvice/Energy/Final - SoLR GPG.pdf

I'm not sure that EDF have read it...

Doc_N

Detail_Merchant said:

Another update on https://www.edfenergy.com/content/welcoming-utility-point-customers dated today (13 Dec) but again it seems very similar to the previous update, however will some parts removed!
1) No statement re the proportion of customer accounts which have started their transfer to EDF, not "99%" or "the majority".
2) No statement re Direct Debits, just the stuff about previous UP bills and ongoing work to generate UP final closing account statements.

Separate from that I did spot a document called "Supplier of Last Resort - good practice guide" from Citizens Advice - https://www.citizensadvice.org.uk/Global/CitizensAdvice/Energy/Final - SoLR GPG.pdf

I'm not sure that EDF have read it...

EDF are playing games with people here, just stringing them along with misleading information so they just sit there expectantly, doing nothing. Some of us have woken up to that and are using other means to force them to put more staff onto it (not, incidentally, just for one claim - but for the generality of claims), but others are doing exactly what EDF are wanting them to do - nothing.

Detail_Merchant

Doc_N said:

just stringing them along with misleading information

I don't think any of the EDF information from EDF (that I have seen anyway) has been misleading, just incomplete, and lacking a clear timescale.
Of course I am aware that you were told something about providing some information meaning that you would get some payout sooner. I haven't bothered calling EDF or UP because I doubt speaking to a customer service person would reveal much, and there's always the danger that they will say what they think you want to hear just to get rid of you, which you seem to have fallen victim to.

Doc_N said:

using other means to force them to put more staff onto it

I'm pretty unconvinced that anything you have done has forced EDF to doing anything, or helped you or anyone else...
But on the other hand, if it makes you feel better, I encourage you to carry on with it.
I am reminded of the George Bernard Shaw quotation: "The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man."
Which is not to deny that most of the time such efforts are fruitless.

Doc_N

Detail_Merchant said:

Doc_N said:

just stringing them along with misleading information

I don't think any of the EDF information from EDF (that I have seen anyway) has been misleading, just incomplete, and lacking a clear timescale.
Of course I am aware that you were told something about providing some information meaning that you would get some payout sooner. I haven't bothered calling EDF or UP because I doubt speaking to a customer service person would reveal much, and there's always the danger that they will say what they think you want to hear just to get rid of you, which you seem to have fallen victim to.

Doc_N said:

using other means to force them to put more staff onto it

I'm pretty unconvinced that anything you have done has forced EDF to doing anything, or helped you or anyone else...
But on the other hand, if it makes you feel better, I encourage you to carry on with it.
I am reminded of the George Bernard Shaw quotation: "The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man."
Which is not to deny that most of the time such efforts are fruitless.

Your definition of reasonable perhaps differs from mine. I work on the basis of the man on the Clapham omnibus, and that definition’s not let me down yet.

Companies like EDF rely on inertia and ignorance. So did the banks and insurance companies until they were challenged over misselling, and look where that went. Mine will be one of probably hundreds currently with the Energy Ombudsman. Each one will cost EDF more than £400. No wonder they’re trying to convince the Ombudsman, with deliberate misinformation, to close them all down.

EssexHebridean

Doc_N said:

EDF are playing games with people here, just stringing them along with misleading information so they just sit there expectantly, doing nothing. Some of us have woken up to that and are using other means to force them to put more staff onto it (not, incidentally, just for one claim - but for the generality of claims), but others are doing exactly what EDF are wanting them to do - nothing.

I'm just sitting, along with others, because I literally need to do nothing else. I understand that in the situation we are in, with EDF going through an SOLR process, things take time. I am paying my bills as usual - this month the payment will go to EDF, previously it's gone to UP. The money paid to UP is entirely safe, and will be transferred across once the process is complete. I don't think for a moment that I have a right to have that process happen any faster for me than for Detail_Merchant, and I'm not going to start ranting "waaaah - it's not fair" because dazzh's Mum has advanced through the process faster than I am. That's not being "weak kneed" - it's being realistic, and not having a vastly over-inflated sense of entitlement. I - and others - are doing nothing because nothing is all we need to do. You meanwhile, are blustering on a forum when you have REPEATEDLY been told that you have no legitimate complaint about the time things are taking, and now having failed to bully EDF into allowing you to queue jump, have decided instead to start throwing insults at random strangers on an internet forum.  I suspect perhaps the reason your methods have a "proven track record" might have a lot to do with companies simply deciding in some cases it's easier to just get rid of you than to subject their staff to having to deal with you.  

Doc_N

EssexHebridean said:

Doc_N said:

EDF are playing games with people here, just stringing them along with misleading information so they just sit there expectantly, doing nothing. Some of us have woken up to that and are using other means to force them to put more staff onto it (not, incidentally, just for one claim - but for the generality of claims), but others are doing exactly what EDF are wanting them to do - nothing.

I'm just sitting, along with others, because I literally need to do nothing else. I understand that in the situation we are in, with EDF going through an SOLR process, things take time. I am paying my bills as usual - this month the payment will go to EDF, previously it's gone to UP. The money paid to UP is entirely safe, and will be transferred across once the process is complete. I don't think for a moment that I have a right to have that process happen any faster for me than for Detail_Merchant, and I'm not going to start ranting "waaaah - it's not fair" because dazzh's Mum has advanced through the process faster than I am. That's not being "weak kneed" - it's being realistic, and not having a vastly over-inflated sense of entitlement. I - and others - are doing nothing because nothing is all we need to do. You meanwhile, are blustering on a forum when you have REPEATEDLY been told that you have no legitimate complaint about the time things are taking, and now having failed to bully EDF into allowing you to queue jump, have decided instead to start throwing insults at random strangers on an internet forum.  I suspect perhaps the reason your methods have a "proven track record" might have a lot to do with companies simply deciding in some cases it's easier to just get rid of you than to subject their staff to having to deal with you.  

  

Curiousgirl1

Doc_N said:

EssexHebridean said:

Doc_N said:

EDF are playing games with people here, just stringing them along with misleading information so they just sit there expectantly, doing nothing. Some of us have woken up to that and are using other means to force them to put more staff onto it (not, incidentally, just for one claim - but for the generality of claims), but others are doing exactly what EDF are wanting them to do - nothing.

I'm just sitting, along with others, because I literally need to do nothing else. I understand that in the situation we are in, with EDF going through an SOLR process, things take time. I am paying my bills as usual - this month the payment will go to EDF, previously it's gone to UP. The money paid to UP is entirely safe, and will be transferred across once the process is complete. I don't think for a moment that I have a right to have that process happen any faster for me than for Detail_Merchant, and I'm not going to start ranting "waaaah - it's not fair" because dazzh's Mum has advanced through the process faster than I am. That's not being "weak kneed" - it's being realistic, and not having a vastly over-inflated sense of entitlement. I - and others - are doing nothing because nothing is all we need to do. You meanwhile, are blustering on a forum when you have REPEATEDLY been told that you have no legitimate complaint about the time things are taking, and now having failed to bully EDF into allowing you to queue jump, have decided instead to start throwing insults at random strangers on an internet forum.  I suspect perhaps the reason your methods have a "proven track record" might have a lot to do with companies simply deciding in some cases it's easier to just get rid of you than to subject their staff to having to deal with you.  

  

Ha ha, the stock answer for someone who doesn’t have an answer 

Doc_N

Curiousgirl1 said:

Doc_N said:

EssexHebridean said:

Doc_N said:

EDF are playing games with people here, just stringing them along with misleading information so they just sit there expectantly, doing nothing. Some of us have woken up to that and are using other means to force them to put more staff onto it (not, incidentally, just for one claim - but for the generality of claims), but others are doing exactly what EDF are wanting them to do - nothing.

I'm just sitting, along with others, because I literally need to do nothing else. I understand that in the situation we are in, with EDF going through an SOLR process, things take time. I am paying my bills as usual - this month the payment will go to EDF, previously it's gone to UP. The money paid to UP is entirely safe, and will be transferred across once the process is complete. I don't think for a moment that I have a right to have that process happen any faster for me than for Detail_Merchant, and I'm not going to start ranting "waaaah - it's not fair" because dazzh's Mum has advanced through the process faster than I am. That's not being "weak kneed" - it's being realistic, and not having a vastly over-inflated sense of entitlement. I - and others - are doing nothing because nothing is all we need to do. You meanwhile, are blustering on a forum when you have REPEATEDLY been told that you have no legitimate complaint about the time things are taking, and now having failed to bully EDF into allowing you to queue jump, have decided instead to start throwing insults at random strangers on an internet forum.  I suspect perhaps the reason your methods have a "proven track record" might have a lot to do with companies simply deciding in some cases it's easier to just get rid of you than to subject their staff to having to deal with you.  

  

Ha ha, the stock answer for someone who doesn’t have an answer 

Incorrect, I'm afraid.  It's the stock answer for someone who's laughing at the naysayers and couldn't be bothered to make any more explanations of the bleeding obvious!  I'll leave you to your ramblings now..........