Utility Point => EDF - Progress with dates on EDF web-site (new?)

Detail_Merchant

Sky_Dragon said:

Has anyone yet seen any closing UP statement, or indication of what credit from UP is being carried over to EDF?

I would guess, from point 3 on https://www.edfenergy.com/content/welcoming-utility-point-customers where it says "We're currently working with Utility Point in Administration to generate a final closing account statement for your Utility Point account to be sent to you." that no one has reached this stage yet. But of course if anyone has it would be great for them to post here letting us know.

Doc_N

Detail_Merchant said:

Sky_Dragon said:

Has anyone yet seen any closing UP statement, or indication of what credit from UP is being carried over to EDF?

I would guess, from point 3 on https://www.edfenergy.com/content/welcoming-utility-point-customers where it says "We're currently working with Utility Point in Administration to generate a final closing account statement for your Utility Point account to be sent to you." that no one has reached this stage yet. But of course if anyone has it would be great for them to post here letting us know.

"Presently, I believe around 60% of Utility Point’s customers have now been moved to our systems and I would expect that in the new year, this migration will be complete."

That's an actual quotation from an email received today from EDF replying on behalf of their CEO Simone Rossi.  They still claim that they're not responsible for refunds of UP credit balances where the supply was switched to another supplier before EDF formally commenced the billing procedure - even though they will still be charging customers for the short period involved (probably around three weeks or so in most cases).

Makes no sense to me at all - but one thing I have learned is not to trust a single word that comes out of EDF.  The claim that "Over 99% of former Utility Point customer accounts have started their transfer to EDF." looks to me to be at best worthless, and quite possibly deliberately misleading.

Detail_Merchant

Doc_N said:

"Presently, I believe around 60% of Utility Point’s customers have now been moved to our systems and I would expect that in the new year, this migration will be complete."

That's an actual quotation from an email received today from EDF replying on behalf of their CEO Simone Rossi.  They still claim that they're not responsible for refunds of UP credit balances where the supply was switched to another supplier before EDF formally commenced the billing procedure - even though they will still be charging customers for the short period involved (probably around three weeks or so in most cases).
...

I'm not sure where you get "around three weeks or so" from?
Sky_Dragon is the only poster on this thread who I've seen so far to have received a bill from EDF, starting from 10th November. So I assume UP will bill them at some point for around 2-3 months worth of energy, some, up to September 18th, at the old UP tariff, and the rest, from September 18th-November 9th/10th at the new EDF Welcome tariff. Until they bill this, and pass the resultant net account balance figure to EDF, I can't see how EDF could be expected to do anything regarding the old UP balances.

I'm not saying EDF have been brilliant, but I don't understand why you are so sure that all the delay is 100% EDF and 0% UP, with comments like "There's no problem getting the information from UP - straightforward data transfer which the administrators are keen to complete."
I would imagine that the administrators at UP will want to spend as little money as possible on final billing admin (no overtime etc.) as their responsibility is to recover as much value for the creditors as possible.

Doc_N

Detail_Merchant said:

Doc_N said:

"Presently, I believe around 60% of Utility Point’s customers have now been moved to our systems and I would expect that in the new year, this migration will be complete."

That's an actual quotation from an email received today from EDF replying on behalf of their CEO Simone Rossi.  They still claim that they're not responsible for refunds of UP credit balances where the supply was switched to another supplier before EDF formally commenced the billing procedure - even though they will still be charging customers for the short period involved (probably around three weeks or so in most cases).
...

I'm not sure where you get "around three weeks or so" from?
Sky_Dragon is the only poster on this thread who I've seen so far to have received a bill from EDF, starting from 10th November. So I assume UP will bill them at some point for around 2-3 months worth of energy, some, up to September 18th, at the old UP tariff, and the rest, from September 18th-November 9th/10th at the new EDF Welcome tariff. Until they bill this, and pass the resultant net account balance figure to EDF, I can't see how EDF could be expected to do anything regarding the old UP balances.

I'm not saying EDF have been brilliant, but I don't understand why you are so sure that all the delay is 100% EDF and 0% UP, with comments like "There's no problem getting the information from UP - straightforward data transfer which the administrators are keen to complete."
I would imagine that the administrators at UP will want to spend as little money as possible on final billing admin (no overtime etc.) as their responsibility is to recover as much value for the creditors as possible.

The three weeks is a rough estimate of the gap between 18 September, when UP went into administration, and the date of switches away from EDF to BG, or whoever else. It will vary, but most switches would probably have taken place in the short window that decent alternative fixes were available.

EDF, like the Prime Minister, have been giving different, conflicting information to suit their purposes. I don’t trust people or companies who can’t be trusted to tell the truth. There’s always something they’re trying to cover up.

Detail_Merchant

Doc_N said:

EDF, like the Prime Minister, have been giving different, conflicting information to suit their purposes. I don’t trust people or companies who can’t be trusted to tell the truth. There’s always something they’re trying to cover up.

I guess if you don't trust EDF then maybe a quote from UP may help explain the situation better.
From the front page of the UP web-site https://www.utilitypoint.co.uk/

What happens next?

1. Utility Point in Administration will work with EDF to safely and securely transfer customers to their systems. This happens in stages so please bear with us.
2. Once your account hits the EDF system, they will send your welcome information which will include your EDF account number, new tariff details, how to set up an online account plus our terms and conditions
3. When you’re fully onboarded to EDF, you will receive a closing account statement from us (Utility Point in Administration) covering the period from your last bill with Utility Point up to when you migrated to EDF
4. Any balance owed to you will be transferred to your EDF account

So any customers who transferred away after just 3 weeks probably hadn't even reached step 1 at that point.
By now most customers are getting to the end of step 2, it seems.
But I haven't heard of any sign of step 3 happening yet, and from poppellerant's post on the previous page steps 3 and 4 could be two months after step 2.

EssexHebridean

Curiousgirl1 said:

EssexHebridean said:

I’m still stuck at stage 3, but my DD is now showing on my EDF account with the due date. 

That later than expected transfer date is good news though - I’ll take a bit of extra time on my UP rate, thank you! 😊

Sorry to burst your bubble but you will have been charged EDF prices since they were appointed SoLR 

Oh I promise you no bubbles have been burst, I was entirely expecting it to be from mid September until Sky_Dragon confirmed that their first EDF bill ran from 10th November. We’ll wait and see, I guess! 😁

Inigo_Montoya

EssexHebridean said:

Curiousgirl1 said:

EssexHebridean said:

I’m still stuck at stage 3, but my DD is now showing on my EDF account with the due date. 

That later than expected transfer date is good news though - I’ll take a bit of extra time on my UP rate, thank you! 😊

Sorry to burst your bubble but you will have been charged EDF prices since they were appointed SoLR 

Oh I promise you no bubbles have been burst, I was entirely expecting it to be from mid September until Sky_Dragon confirmed that their first EDF bill ran from 10th November. We’ll wait and see, I guess! 😁

The final UP bill will show the EDF tariff from September 18th up to the day before EDF started billing from on their system

Thats how they did it with the GNE takeover & its also been confirmed in a recent email they sent

Inigo_Montoya

Doc_N said:

  They still claim that they're not responsible for refunds of UP credit balances where the supply was switched to another supplier before EDF formally commenced the billing procedure

They sent the email below basically saying the opposite (the email is correct as thats what the Ofgem rules state)    Update for Utility Point customers who've chosen another supplier

After Utility Point stopped trading, Ofgem (the industry regulator) chose EDF to take responsibility for their customers on 18 September – even those who didn't want to stay with us. It looks like you've decided to switch supplier so we wanted to reassure you that you'll get any money owed to you, and there’s nothing you need to do now. What happens next? We'll work with Utility Point to generate your final closing account balance which they will send to you.

If you left before 18 September Your final closing account statement will show: charges from Utility Point up to the date you joined another supplier. If you left after 18 September Your final closing account statement will show: charges from Utility Point up to 18 September; then charges from EDF up to the date you joined your new supplier.

You'll be paid any money owed to you If you're owed any money it'll be refunded to you by cheque. This will take some time, so thanks for bearing with us.

Doc_N

Inigo_Montoya said:

Doc_N said:

  They still claim that they're not responsible for refunds of UP credit balances where the supply was switched to another supplier before EDF formally commenced the billing procedure

They sent the email below basically saying the opposite (the email is correct as thats what the Ofgem rules state)    Update for Utility Point customers who've chosen another supplier

After Utility Point stopped trading, Ofgem (the industry regulator) chose EDF to take responsibility for their customers on 18 September – even those who didn't want to stay with us. It looks like you've decided to switch supplier so we wanted to reassure you that you'll get any money owed to you, and there’s nothing you need to do now. What happens next? We'll work with Utility Point to generate your final closing account balance which they will send to you.

If you left before 18 September Your final closing account statement will show: charges from Utility Point up to the date you joined another supplier. If you left after 18 September Your final closing account statement will show: charges from Utility Point up to 18 September; then charges from EDF up to the date you joined your new supplier.

You'll be paid any money owed to you If you're owed any money it'll be refunded to you by cheque. This will take some time, so thanks for bearing with us.

Quite - but they're now saying that it's the administrators of UP that are responsible for repaying the overpayment.  Not EDF.  And the Energy Ombudsman is accepting that.  Something very bizarre is going on here.

Inigo_Montoya

Doc_N said:

Inigo_Montoya said:

Doc_N said:

  They still claim that they're not responsible for refunds of UP credit balances where the supply was switched to another supplier before EDF formally commenced the billing procedure

They sent the email below basically saying the opposite (the email is correct as thats what the Ofgem rules state)    Update for Utility Point customers who've chosen another supplier

After Utility Point stopped trading, Ofgem (the industry regulator) chose EDF to take responsibility for their customers on 18 September – even those who didn't want to stay with us. It looks like you've decided to switch supplier so we wanted to reassure you that you'll get any money owed to you, and there’s nothing you need to do now. What happens next? We'll work with Utility Point to generate your final closing account balance which they will send to you.

If you left before 18 September Your final closing account statement will show: charges from Utility Point up to the date you joined another supplier. If you left after 18 September Your final closing account statement will show: charges from Utility Point up to 18 September; then charges from EDF up to the date you joined your new supplier.

You'll be paid any money owed to you If you're owed any money it'll be refunded to you by cheque. This will take some time, so thanks for bearing with us.

Quite - but they're now saying that it's the administrators of UP that are responsible for repaying the overpayment.  Not EDF.  And the Energy Ombudsman is accepting that.  Something very bizarre is going on here.

So am I correct in assuming you have complaint with the Ombudsman where the Ombusdman has stated that ? 

Thats quite worrying if so as one of the UP accounts I managed has a £400+ credit balance (where I left for another supplier like yourself)

I vaguely recall reading on the Ofgem website that its the SOLR who is responsible for refunding the credit balance even if you left for another supplier - I will have to see if I can hunt down the information again when I have some spare time