Utility Point => EDF - Progress with dates on EDF web-site (new?)

Detail_Merchant

A new update on https://www.edfenergy.com/content/welcoming-utility-point-customers dated 2 December:
"Over 99% of former Utility Point customer accounts have started their transfer to EDF. "
@Inigo_Montoya mentioned earlier, so hopefully the 'journey' is getting closer to the end.

Detail_Merchant

Sorry - lost a bit of my post there. 
I meant to say my UP account is now showing my tariff as EDF Welcome_DD, as mentioned by Inigo_Montoya earlier.

Staffordian11

Detail_Merchant said:

A new update on https://www.edfenergy.com/content/welcoming-utility-point-customers dated 2 December:
"Over 99% of former Utility Point customer accounts have started their transfer to EDF. "

I'd be interested to see them quote the percentage of customer accounts which have completed their transfer.

My guess; significantly less than 0.001%

And probably because of the need to wait for UP's administrators to get to grips with producing closing bills, rather than because of any fault of EDF's.

I wish there was some open communication about this element of the transfer.

poppellerant

So I provided my opening gas read to EDF a few days ago, but wasn't able to provide an electric reading as the dates were staggered and something me other posters were encountering.

By chance I just logged into EDF's website and notice that the electric start date had moved to the same date as the gas.  So I have provided them with electric opening reads today.

It might be worthwhile for anybody else who had staggered dates to check their dates again.  The closer to the opening date you provide readings, the more accurate your bills should be.

Doc_N

There's been some doubt as to what the EDF claims about the number of customers transferred from UP actually mean.  This one, for example:  "Over 99% of former Utility Point customer accounts have started their transfer to EDF."

If I tell you that EDF have managed to close down a complaint I made to the Energy Ombudsman on the basis that they never had the supply you might judge for yourselves how reliable their statements are - it's actually a downright lie.  They had the supply (and have already confirmed that I'll be billed for it) for about three weeks before it went to British Gas.  They had also confirmed in the deadlock letter that the complaint could proceed to the Ombudsman.

Two lessons here - you can't trust EDF to tell the truth, given that they've told a downright lie to the Energy Ombudsman.  And the Energy Ombudsman can't be trusted even to check a false claim made by the energy company with the customer, or the facts.

Now back with the Energy Ombudsman (and EDF) to explain their actions - but it does now make me wonder just how independent the Energy Ombudsman actually is, and that may itself need to be looked at by Ofgem.

Staffordian11

poppellerant said:

So I provided my opening gas read to EDF a few days ago, but wasn't able to provide an electric reading as the dates were staggered and something me other posters were encountering.

By chance I just logged into EDF's website and notice that the electric start date had moved to the same date as the gas.  So I have provided them with electric opening reads today.

It might be worthwhile for anybody else who had staggered dates to check their dates again.  The closer to the opening date you provide readings, the more accurate your bills should be.

Their letters were very misleading. I also received two, a few days apart, one for each supply.

They referred to the switch being almost complete, and they requested an *up to date* meter reading, which I supplied.

This was two months after UP went bust, so were significantly higher than the readings I submitted to UP at the time they went under.

If EDF choose to pass the later readings to UP as closing readings, then fine, I'll pay for more units at the lower UP rate, but it all just adds to the confusion.

It looks to me as though EDF used their stansard switching processes to deal with the UP accounts, hence the ambiguity about when readings were needed.

 

Detail_Merchant

Staffordian11 said:

...
If EDF choose to pass the later readings to UP as closing readings, then fine, I'll pay for more units at the lower UP rate, but it all just adds to the confusion.

It looks to me as though EDF used their stansard switching processes to deal with the UP accounts, hence the ambiguity about when readings were needed.

I think, based on comments earlier from Curiousgirl1, that we will be billed, by UP, at UPs old (lower) rate from our last UP statement until 18 September, and then at the new EDF Welcome rate from 18 September until our UP=>EDF switch date.
Then the net balance from the UP account is transferred to the EDF account, and EDF start billing at their rate.
If this is correct then the reading at UP=>EDF switch date won't actually make any overall financial difference.
But certainly EDF could have made this clearer, and UP have been virtually silent.

poppellerant

So, in terms of direct debit, things seem to have progressed somewhat overnight.  I received an email from them, below:

Thanks again for choosing to pay by monthly Direct Debit. We'll collect your first gas payment of £50.00 on or soon after 16 December 2021 and your first electricity payment of £36.00 will be collected on or shortly after 1 January 2022. Following this, we'll collect subsequent payments of £86.00 on or soon after 1st of each month starting on 1st January 2022.

This Direct Debit payment is made up of your energy cost £36.00 electricity and £50.00 gas.

Well first off, I didn't choose or have a choice in anything.   But you're welcome!

Secondly the amounts seem reversed - it should be around £50 for electric and £36 for gas.

Third, how many payments are leaving my bank on the 1st of January? Going by that email, £36 and £86.

Detail_Merchant

Third, how many payments are leaving my bank on the 1st of January? Going by that email, £36 and £86.

It might be worth going into your EDF account on their web-site, then going to "My bills and payments", and looking under the heading "Coming up" - on my account that gives a better preview of what is going to be taken rather than the emails.
Clicking on "My Direct Debit", on the other hand, gives an error "Sorry, we're having technical issues"!

poppellerant

Detail_Merchant said:

Third, how many payments are leaving my bank on the 1st of January? Going by that email, £36 and £86.

It might be worth going into your EDF account on their web-site, then going to "My bills and payments", and looking under the heading "Coming up" - on my account that gives a better preview of what is going to be taken rather than the emails.
Clicking on "My Direct Debit", on the other hand, gives an error "Sorry, we're having technical issues"!

That's telling me £86 on 01/01/2022.  They could have made their email a little clearer.