Utility Point => EDF - Progress with dates on EDF web-site (new?)

Dave_save

EssexHebridean said:

Doc_N said:

EDF are playing games with people here, just stringing them along with misleading information so they just sit there expectantly, doing nothing. Some of us have woken up to that and are using other means to force them to put more staff onto it (not, incidentally, just for one claim - but for the generality of claims), but others are doing exactly what EDF are wanting them to do - nothing.

I'm just sitting, along with others, because I literally need to do nothing else. I understand that in the situation we are in, with EDF going through an SOLR process, things take time.

I think most people understand that things take time. But EDF haven't been very good at keeping their new customers informed about the process. I've just looked at the latest update which states the majority of customers have now been transferred. The previous update had it at 99%. Spot the piece of useless information. But like you, I'm resigned to sitting and waiting because I realise EDF aren't really very good at this SoLR thing. 

EssexHebridean

They’re not. Realistically right now though, there’s no practical option to change, so for now at least, we’re stuck with them. They’re not a supplier I would have chosen.

Fairzo

@Detail_Merchant agree phoning is a waste of time but if you're on Twitter a Direct Message is worth a shot. I transferred from Green Network Energy when they went bang back in January and DMs have worked efficiently and provide a written record.

Detail_Merchant

Fairzo said:

if you're on Twitter a Direct Message is worth a shot.

I am on Twitter (just for following stuff generally) so if things seem to get stuck at the same stage for too long then I might give that a go. I agree having a written record is good, vs. just memory of a spoken call. At the moment things seem to be (slowly) progressing.

Staffordian11

Well, I know I've harped on about EDF direct debits before, but I'm still at it...

In their wisdom, EDF have decided that a total of £45 per month is a suitable amount to charge me for my gas and electricity, with no review for six months*

My annual cost with UP equated to a payment of around £53 per month, and using the same annual consumption estimates, my monthly payment at EDF tariff rates will be just north of £90.

I calculated that if UP use correct closing readings and my credit is transferred successfully then at 30 November I was already around £80 in debit, so decided to look at increasing my direct debit rather than build up an enourmous debit balance.

It was a bit convoluted but I found an online form within my EDF account to allow me to do this yesterday.

Today I received an email from them confirming they would increase the amount claimed from January, but what puzzled me was the following paragraph from the email:

We calculated your previous Direct Debit amount based on the information you gave when you signed up with us. Because you've now [increased/decreased] your Direct Debit amount, you could end up paying too [much/little] for your energy over the year.

Quite how they think I gave them information, I don't know, but it does reinforce my view that EDF don't have a process for dealing with SoLR transfers, so are shoe-horning it into their standard voluntary switching process, leading to confusion and misleading information being given to customers.

*This in itself was confusing to me. EDF only review and bill six monthly, but they have never said when the first review would be. Naively I guessed it would be within the first month or two in order to ensure that their finger in the air direct debit amounts were reasonably accurate. However their email today confirming the direct debit change actually quotes 25th April as the date of the review, which is more or less exactly six months after the takeover of accounts.  As I've said in a previous post, if others have direct debits as wildly underestimated as mine and they are not going to be reviewed until next April, there will be some pretty hefty debit balances out there...

Fairzo

Staffordian11 said:

Well, I know I've harped on about EDF direct debits before, but I'm still at it...

In their wisdom, EDF have decided that a total of £45 per month is a suitable amount to charge me for my gas and electricity, with no review for six months*

My annual cost with UP equated to a payment of around £53 per month, and using the same annual consumption estimates, my monthly payment at EDF tariff rates will be just north of £90.

I calculated that if UP use correct closing readings and my credit is transferred successfully then at 30 November I was already around £80 in debit, so decided to look at increasing my direct debit rather than build up an enourmous debit balance.

It was a bit convoluted but I found an online form within my EDF account to allow me to do this yesterday.

Today I received an email from them confirming they would increase the amount claimed from January, but what puzzled me was the following paragraph from the email:

We calculated your previous Direct Debit amount based on the information you gave when you signed up with us. Because you've now [increased/decreased] your Direct Debit amount, you could end up paying too [much/little] for your energy over the year.

Quite how they think I gave them information, I don't know, but it does reinforce my view that EDF don't have a process for dealing with SoLR transfers, so are shoe-horning it into their standard voluntary switching process, leading to confusion and misleading information being given to customers.

*This in itself was confusing to me. EDF only review and bill six monthly, but they have never said when the first review would be. Naively I guessed it would be within the first month or two in order to ensure that their finger in the air direct debit amounts were reasonably accurate. However their email today confirming the direct debit change actually quotes 25th April as the date of the review, which is more or less exactly six months after the takeover of accounts.  As I've said in a previous post, if others have direct debits as wildly underestimated as mine and they are not going to be reviewed until next April, there will be some pretty hefty debit balances out there...

I had similar, transferred from GNE. All electric, including heating, Economy 7. 

Direct Debit set at £60, which was way too low, but let it run and just stashed the rest and may pay a lump sum in due course. Appreciate it needs a little self control to do it that way but better in my account than EDF's.

Staffordian11

Fairzo said:

Staffordian11 said:

Well, I know I've harped on about EDF direct debits before, but I'm still at it...

In their wisdom, EDF have decided that a total of £45 per month is a suitable amount to charge me for my gas and electricity, with no review for six months*

My annual cost with UP equated to a payment of around £53 per month, and using the same annual consumption estimates, my monthly payment at EDF tariff rates will be just north of £90.

I calculated that if UP use correct closing readings and my credit is transferred successfully then at 30 November I was already around £80 in debit, so decided to look at increasing my direct debit rather than build up an enourmous debit balance.

It was a bit convoluted but I found an online form within my EDF account to allow me to do this yesterday.

Today I received an email from them confirming they would increase the amount claimed from January, but what puzzled me was the following paragraph from the email:

We calculated your previous Direct Debit amount based on the information you gave when you signed up with us. Because you've now [increased/decreased] your Direct Debit amount, you could end up paying too [much/little] for your energy over the year.

Quite how they think I gave them information, I don't know, but it does reinforce my view that EDF don't have a process for dealing with SoLR transfers, so are shoe-horning it into their standard voluntary switching process, leading to confusion and misleading information being given to customers.

*This in itself was confusing to me. EDF only review and bill six monthly, but they have never said when the first review would be. Naively I guessed it would be within the first month or two in order to ensure that their finger in the air direct debit amounts were reasonably accurate. However their email today confirming the direct debit change actually quotes 25th April as the date of the review, which is more or less exactly six months after the takeover of accounts.  As I've said in a previous post, if others have direct debits as wildly underestimated as mine and they are not going to be reviewed until next April, there will be some pretty hefty debit balances out there...

I had similar, transferred from GNE. All electric, including heating, Economy 7. 

Direct Debit set at £60, which was way too low, but let it run and just stashed the rest and may pay a lump sum in due course. Appreciate it needs a little self control to do it that way but better in my account than EDF's.

I'd normally agree, but with interest rates as they are, it's of little advantage.  I'll still be in their debt rather than the other way round even with the higher DD, so it's fine by me

EssexHebridean

We’ll be taking the periodical lump sum approach too I think as they’ve decided to leave our DD at £7 a month. That was fine when we were on the fix with UP, but it won’t even cover the standing charge with EDF I don’t think, never mind the additional £2-3 a month for the actual gas use! 

CRISPIANNE3

I decided to pay  the whole amount by dd monthly.  Also by paying this way if the payment is made in time I can just use my cash back credit card and earn 1% cash back. 

Detail_Merchant

There's another update on https://www.edfenergy.com/content/welcoming-utility-point-customers dated yesterday (14 Dec)
It starts "We've commenced generating final closing account statements for former Utility Point customers" whereas before it said "We're currently working with Utility Point in Administration to generate a final closing account statement for your Utility Point account to be sent to you."
There's also more detail about different situations re customers who left pre 18th Sep, post 18th Sep, and still with EDF.
No specific timescales though, "this will take some time so please bear with us".
My Electricity transfer is still at stage 3 of 4, so I guess I won't get a final UP bill until after that completes.