Green Supplier Ltd switch to Shell Energy

martyp

Well this is what they told me last week on chat:

They shouldn't demand payment for my £188 bill as they have my £231 credit from Green and also my £45 direct debit to Green that went out 5 days ago which they told me to leave alone

wild666

AbbieCadabra said:

i'm just getting a blank white page on the app, tried yesterday & the same now.  Just tried the website again, I got the link to log in ok yesterday but it wouldn't work, the website is just a blank page for me now.

Try removing all access to the website from your browser history and try again.

sparky0138

ymakesmile said:

Granniesue69 said:

has anyone else been able to download a proper bill with details of usage.

No I can't open the bill on website or app either! 

I'm having the same issue. Looked on Twitter to see if there was a solution to this problem and Shell have said the following: "Please allow 24 hours for the PDF to finish uploading to your account. If you still can't open the bill tomorrow, please send us a DM with your full name, account number and email address."

AbbieCadabra

anyone who left before Green ended & are waiting refund cheques via Shell, any cheques received yet???

mwahahaha

Hi all, fellow Green to Shell sufferer here.  As others have experienced, I kept on paying my DD to green, I have my final bill and screenshots of the portal showing a credit balance with them.  I now also have a £495 bill from Shell Energy with no credit from Green energy applied - surprise surprise the whole process has crashed and burned....

So I either pay Shell money that I've already paid to Green, or I risk defaulting on the bill to Shell? has anyone found another avenue / route? I've disputed the bill with Shell, who's customer services were next to useless, so I don't hold out much hope there.

So much for the Ofgem supplier of last resort guarantees eh... typical.

JJ_Egan

Must say that this SOLR  swap worked typical  very well for me .

Green produced final bill .

Shell produced first bill all correct yesterday .

Credit couple of quid due from Green account is all .

[Deleted User]

AbbieCadabra said:

anyone who left before Green ended & are waiting refund cheques via Shell, any cheques received yet???

Hello again (see Neon Reef). Yes, I have - see my post of 9/12 on page 53 - in fact you replied to it. The only advice I have is to make a nuisance of yourself with Shell. Bear in mind that they will shortly be using the Christmas break as an excuse, which means next year. Good luck. 

Granniesue69

Whoopee Dee just found my bill on my Shell account. All seems fine. The readings tally within a few kw to mine and they have taken off the credit amount I had with Green. The amount I owe them is much less than I thought it would be. Hate to say it but I think Shell seems a lot more efficient than Green did. I hope my faith in them holds and I don’t get a nasty shock later.
I don’t know if it’s just people who were leaving Green who are having problems, I was quite happy to stay with them and be transferred to Shell when they collapsed. Whether I’ll stay when this crisis is resolved I don’t know, time will tell.

[Deleted User]

@Granniesue69 Yes! I was just about to reply to you when I saw your post. FWIW I was about to say that if Shell could not transmit the bill to you via THAT digital channel, it is up to them to try another channel, such as email, or failing that, by post. Until it is delivered. 

mumofstig

My a/c is up and running with credit from Green showing and readings are very close to mine, taken at the time of them folding.
Even my gas & elec smart meter readings, and graphs, are working - something Green never managed while I was with them. They've even suggested that I reduce my DD, although I think I'll wait and see how the winter weather pans out, before I do that..
So it's taken a while, but it's a thumbs up for Shell from me