Green Supplier Ltd switch to Shell Energy

Bacman

On the Shell variable rates, which are the ones they show, that represents 90% increase compared to our Green Lamont tariff. £66 compared to £111.

Xbigman

Jakbo said:

indigoben said:

Jakbo said:

Two went in quick succession, first sold me off days before SOLR, on paper my balance was supposed to go to them

Then the company I was transferred to (who did not have my credit from administrators yet) went bust and I was transferred to EDF who told me no credit was transferred and I should speak to the two administrators. 

Neither would cough up, everyone blaming each other.

You should never lose your credit if you are a residential customer. It may take months to sort it all out, but ultimately the credit is protected. All the suppliers pay into a scheme that ensures there is a fund to refund any balance, even if the supplier goes under and has no money left themselves.

I can only suggest keeping careful records with all your readings and bills. It will be up to whatever supplier you finally end up with to ensure you get any credit back.

Yes I learnt from that experience, I did keep meticulous records but the administrators are brick walls, I chased it for around a year.

One thing I have learnt is that some Energy Companies do not seem to understand accounting and auditing rules,they delete bills / invoices (which they call statements to avoid legislation) I had paper billing, online billing, PDF's these companies cut access to their systems when they do this. One of the companies I was with had irregular filing at companies house, harder to figure out than a mafia organisation.  What was clear from filings was that it was all deliberate, but of course nobody charged, nobody arrested.

With Green I have video, screenshots and PDF's, we shall see what happens...

It's far simpler than that. Walk into your local bank branch and call back all the Direct Debits you ever payed them. You'll be amazed how fast your records will turn up. Just don't spend the money in the meantime.


Darren

PZ19

Jakbo said:

QrizB said:

I posted a table with the cap values on the first page of this thread but you claimed the numbers were meaningless ... and you still haven't told us the names of the suppliers you SoLR'd away from and which cost you hundreds of pounds?

They were/are meaningless one can't copy paste an image, I have no idea what the abbreviations mean, the usage is meaningless too, but thanks for trying.

They are not meaningless. It literally tells you the unit rate and standing charge at the price cap for each region.  PpKWh is pence per kilowatt hour and SC ppd is standing charge pence per day. So for gas look at columns 3 and 4 for your region and the last 2 columns for electric.

cromarty

So it seems the Shell Energy October 2021 Variable tariff is well above the price cap. Does every variable tariff have to be below the price cap or just the "default" one? I'm guessing here but maybe Shell are planning to move Green customers to this October 2021 tariff and you will have to choose to switch to the default "Flexible 6" tariff to benefit from the Ofgem price cap. It's likely that during the switching process, which usually takes ages, we'll have no choice but to pay the inflated prices.

cromarty

Here's the tariff for Southern Region - cost based on Ofgem typical use, would be something like £1400, price cap I thought was going to be £1277

https://imageassets.shellenergy.co.uk/tariff-guides-rmr/ISDFEDV940SR/ISDFEDV940SR1R_HDDPY.pdf

Which actually says it's subject to the Ofgem price cap, but a quick calculation based on the Ofgem cap usage figures of 3100kwh of electricity, 12000kwh of gas shows it isn't. Even the Shell "typical use" figures which are less would come out at £1375.

Red_xiii

Hi all. I'm also being transferred over to Shell and have just downloaded my bills and taken new meter readings. My latest bill has estimated readings that are higher than the true readings. My quandary is whether to upload the correct readings, or let Shell take on the lower estimated ones? I'm thinking this could save me a few quid over the coming months once Shell eventually get the correct readings, but I don't want to cause more issues than it's worth.... Any thoughts? Cheers.

Curiousgirl1

Red_xiii said:

Hi all. I'm also being transferred over to Shell and have just downloaded my bills and taken new meter readings. My latest bill has estimated readings that are higher than the true readings. My quandary is whether to upload the correct readings, or let Shell take on the lower estimated ones? I'm thinking this could save me a few quid over the coming months once Shell eventually get the correct readings, but I don't want to cause more issues than it's worth.... Any thoughts? Cheers.

Do you mean Shell taking on the HIGHER estimated ones if the current ones are lower? What’s the difference & what date was the last estimated reading? 

Red_xiii

Curiousgirl1 said:

Red_xiii said:

Hi all. I'm also being transferred over to Shell and have just downloaded my bills and taken new meter readings. My latest bill has estimated readings that are higher than the true readings. My quandary is whether to upload the correct readings, or let Shell take on the lower estimated ones? I'm thinking this could save me a few quid over the coming months once Shell eventually get the correct readings, but I don't want to cause more issues than it's worth.... Any thoughts? Cheers.

Do you mean Shell taking on the HIGHER estimated ones if the current ones are lower? What’s the difference & what date was the last estimated reading? 

Sorry - yes I meant Shell take on the higher estimated readings. 
The estimated ones were done on 17/09/21. When I took the meter readings yesterday, the gas was showing as 6681 (estimate was 6689), elec was 37312 (estimate was 37755). Not much in it for the gas, but the electric is quite a bit lower than the estimate.

niktheguru

Jakbo said:

Yes I learnt from that experience, I did keep meticulous records but the administrators are brick walls, I chased it for around a year.

One thing I have learnt is that some Energy Companies do not seem to understand accounting and auditing rules,they delete bills / invoices (which they call statements to avoid legislation) I had paper billing, online billing, PDF's these companies cut access to their systems when they do this. One of the companies I was with had irregular filing at companies house, harder to figure out than a mafia organisation.  What was clear from filings was that it was all deliberate, but of course nobody charged, nobody arrested.

With Green I have video, screenshots and PDF's, we shall see what happens.  They seemed like an honest bunch, Geordies are salt of the earth in my experience, their main issue was their IT people and really poorly designed software. I had 37 bills in 18 months and 5 disappeared into the ether, but at least they corrected it and started over.  They had a UK call centre and if you called at right time the wait was not terrible.  

What I really hate about this market is Standing Charges, it is not enough that we have been mugged £13bn on smart meters that only really benefit the energy companies but they hike these prices so consumer cannot cut back their energy costs because they get taxed every day.  

I think the standing charge should be abolished, it is just free money for the energy companies, this whole gambling racket needs to be done away with, Gas storage should be massively increased and we should do all we can (including funding) to increase oil production.  

What I really hate is when new posters come to the forum, are vague in their initial posts by not mentioning the companies that they have been aggrieved by and then when directly questioned multiple times just evade the question entirely.....but then still want help. The forum is for everyone to benefit, people can help you if you give all the information. Like you say though, you've been at it for a year and not got anywhere so you think your credit balance is lost. Maybe there's another way maybe there isn't, but no one can help with the lack of information

Too many posts on the forums now of people who are irritated that their company has failed, the solr process is taking too long and they're outraged at the high prices (which are still below the wholesale cost of energy) people just need to realise that energy prices are sky high at the moment due to many factors and they're not going down anytime this winter, so we all just need to suck it up.
Most companies prices are around about the same at the moment. If not happy with the company you've solred to then switch away and take the chance again.

razord

cromarty said:

So it seems the Shell Energy October 2021 Variable tariff is well above the price cap. Does every variable tariff have to be below the price cap or just the "default" one? I'm guessing here but maybe Shell are planning to move Green customers to this October 2021 tariff and you will have to choose to switch to the default "Flexible 6" tariff to benefit from the Ofgem price cap. It's likely that during the switching process, which usually takes ages, we'll have no choice but to pay the inflated prices.

That tariff is price capped. The TIL includes VAT though, which isn't included in the Ofgem figures. There is also a mistake on at least one TIL where they're listing standard credit prices instead of direct debit prices.