Octopus Energy takes on Avro customers

pearl123

lloydyyy said:

lloydyyy said:

pearl123 said:

I've just given my elec/gas on the Avro site, via the email link from Octupus. However, on the Avro site it is not showing the updated figures. Anyone, else have this issue?

Yes - me. The gas reading is showing but the electricity reading is not. On the old site, both readings show. I took screenshots of when the readings were successfully submitted on the new site as proof, along with photos of both meters. 

@pearl123 My electricity reading for yesterday is showing now. Just a prod to let you know in case you want to check if yours are showing.

Thank you. Kind of you to let me know. 

[Deleted User]

It is little comfort I know, but Octopus Energy UK has been using customer services provided by Octopus Energy NZ to support ex Avro customers overnight.

r6owned

danez said:

I've yet to receive any email....nothing in my junk either? 

anyone else in the same boat? 

Avro weren't due to start supplying until the 4th 

yes me... due to switch on 2/10/21, from outfox, no request from avro for meter readings, i stopped the fist DD that went out last week and the bank refunded the amount.
I'm switching (or was) from outfox from a vari rate to a fixed with avro, to mitigate some current and future price increases.
I've since asked outfox to cancel the switch, online chat were not helpful, Rudy, but avro welcome letter says i could cancel the switch up to last saturday 25th sept, i'd contacted outfox a few times before that date, telling them to cancel, no news so far, despite them complaining i had cancel their DD as well, told them was happy to reinstate the DD if they kept me as a customer, I'm well in credit... so got everything crossed.... yes evertything!

cant believe that octopus standing charge value??? #wow... 
energy market has gone mad, all because the tories in 2017 would not support maint of the BG offshore rough storage for bulk LPG, it could store up to 70% of the UK use of gas

Mimi_Arc_en_ciel

I've still not been contacted by Octopus about taking over the account.... 

[Deleted User]

Mimi_Arc_en_ciel said:

I've still not been contacted by Octopus about taking over the account.... 

From the Octopus Energy webpage for Avro customers:

UPDATE 10PM SUNDAY 26 SEPT.

We have now emailed all current Avro Energy customers to let them know we are taking over their supply. If you haven't received an email, please check your junk folders.

You can contact Octopus Energy at hello@octopus.energy

loveabargain13

I was told by EDF on Saturday I wasn’t moving to Avro / Octopus I’ve now been told by them I am moving and due to move tomorrow, so I gather I should take meter readings for my final EDF bill (I’m £71 in credit) not that I’ve had any correspondence from anyone. EDF said I should hear something in the next coming weeks. Honestly what a mess!

loveabargain13

Chunks said:

danez said:

I've yet to receive any email....nothing in my junk either? 

anyone else in the same boat? 

Avro weren't due to start supplying until the 4th 

Yep, same here. When Avro ceased trading, my switch hadn’t completed. Let’s see how it pans out.

C

Me too!! 

going_cheap

Moved from Octopus to Avro last year. Since the recent news, I tried logging into my old Octopus account - which worked. Added bonus was my Octopus account was £188 in credit since August 2020...Looks like Octopus had taken a DD in August after I had switched away in July 2020.

I think I have been a little too trusting...lesson learnt.

Hopefully I see my £584 credit from Avro transferred across...

lordsarnoc

I was supposed to have Avro taking over supply on 1 October and so far have heard nothing from anyone. I’m assuming the switch is continuing for the moment (although I hope it isn’t at this point as I’d rather get the £50 credit for a referred switch to Octopus). Just have to sit on my hands and wait, based on this thread…

oliverbrown

[Deleted User] said:

We have now emailed all current Avro Energy customers to let them know we are taking over their supply.

The key word there being current. Future Avro customers are yet to be emailed. Possibly they will be emailed on switchover day? I will soon find out.