Octopus Energy takes on Avro customers

westv

oliverbrown said:

westv said:

How did you set up the DD? 

Everyone with billable usage at Avro had their estimated usage transferred to Octopus.

Well that's no good to me as I didn't have any billable usage at Avro.

oliverbrown

westv said:

Well that's no good to me as I didn't have any billable usage at Avro.

Same here.

egizzy

MARCH 2022 

It may be because I never really became a Avro customer except on paper, as I had left Bulb and transferred to Avro, just as they went bust. I did try to stop it but it was too late.  
It is now March 4th 2022 and I have yet to be transferred to Octopus  Despite numerous emails from Octopus assuring me it will happen! when they get the final figures from Avro.
I continued paying by direct debit to Avro but then Octopus changed it in Nov and gave me an account , but payments were not taken for either December or January and  I still had no usage details on my Octopus account despite emailing.
So then I rang and one of their staff on Jan 28th ensured the Direct Debit taken on the 11th of every month was taken .  (They set it up back in Nov 21 but put no figure in the direct debit ) He put a payment figure in and assured all was OK, I also made a lump sum direct to my account with Octopus in January hopefully to cover the missed payments.
But It was not been taken again for February 11th  2022  so I made another sum payment which then they showed as credited but that is it.  
I now appear to have credit with Octopus but NO BILLS! (I have a smart metre and have supplied readings as well to ensure they are aware of what I am using) But I am becoming more afraid that I will have a large debit when finally the figures are sorted I am a single pensioner  and cannot afford large bills .
Am I the only one not transferred ??

oliverbrown

egizzy said:

Am I the only one not transferred ??

No. What does the meter reading page on your Octopus account say?

double_dutchy

westv said:

How did you set up the DD? I have a DD recorded for Octopus in my bank details (nil amount) and there is a DD listed on my Octopus account (again nil amount) but there doesn't seem to be any way of putting in an amount.

My account was like that too but after a few emails the guy dealing with my account generated a "bill" which apparently isn't an official bill - he emailed it to me but it doesn't appear on my account. So I still have to wait for the approved closing Avro reads, BUT by doing that it seemed to generate a debit on my account (for an approximate amount of energy used since September) and then I was able to change the DD amounts

wild666

xlnc99 said:

Worrying times 

Anyone found anyone else to go with? Are we all staying with Oct?

I'm staying with Octopus as most suppliers will want you to fix if you change to them and the fees to cancel might be astronomical in some cases.

double_dutchy

The good news is that Octopus have just announced today that "From April 2, our prices will be £50 below the cap for existing Flexible Octopus customers" - see link below

Why we are increasing prices for some customers | Octopus Energy

wild666

egizzy said:

MARCH 2022 

It may be because I never really became a Avro customer except on paper, as I had left Bulb and transferred to Avro, just as they went bust. I did try to stop it but it was too late.  
It is now March 4th 2022 and I have yet to be transferred to Octopus  Despite numerous emails from Octopus assuring me it will happen! when they get the final figures from Avro.
I continued paying by direct debit to Avro but then Octopus changed it in Nov and gave me an account , but payments were not taken for either December or January and  I still had no usage details on my Octopus account despite emailing.
So then I rang and one of their staff on Jan 28th ensured the Direct Debit taken on the 11th of every month was taken .  (They set it up back in Nov 21 but put no figure in the direct debit ) He put a payment figure in and assured all was OK, I also made a lump sum direct to my account with Octopus in January hopefully to cover the missed payments.
But It was not been taken again for February 11th  2022  so I made another sum payment which then they showed as credited but that is it.  
I now appear to have credit with Octopus but NO BILLS! (I have a smart metre and have supplied readings as well to ensure they are aware of what I am using) But I am becoming more afraid that I will have a large debit when finally the figures are sorted I am a single pensioner  and cannot afford large bills .
Am I the only one not transferred ??

When I was moved to Octopus I let one payment go out to Avro as it was near the date of the DD then cancelled the Avro DD. I then left it a couple of weeks before I set up my Octopus DD, which was for the same amount as I paid Avro, the credit from Avro was paid on 25/11/21 and my first Octopus DD was taken on the 10/12/21, I later amended the payment date to the first of the month. 
I did their winter workout and now I'm doing their use less electric on certain days, quite how I can use 0.09 kWh less today 4/3/22 I don't know as the items I leave on 24/7 basically use that much in that period plus I'm watching Netflix at that time of day.

Consumerist

double_dutchy said:

The good news is that Octopus have just announced today that "From April 2, our prices will be £50 below the cap for existing Flexible Octopus customers" - see link below

Why we are increasing prices for some customers | Octopus Energy

I think those of us from Avro are on the Flexible Avro so that promise may not apply to us.

westv

I mentioned to Octopus on Twitter about my Avro credit and it's now in my account. However it still has the message about waiting for the final bill from Avro administrators. If thus doesn''t go soon I will ask them about it as I have forwarded the final bill from my previous supplier to them anyway.
I do wonder how much longer I might have been waiting to get to this point without Twitter.