Octopus Energy takes on Avro customers

J_forest

I switched to Avro at the beginning of last September and wrote to them on the 18th September for my reading submission. Since then I had the final bill from my previous energy supplier and then the acknowledgement for the taking over from Octopus.

So far my account with Octopus shows only what tariff I am on and the extra money I have paid in -  with Avro my monthly direct debit was £85 but I know I use a lot more energy in winter months so I always add a few hundred  to my account.  Since then I have had an electric car, although the smart metre shows how much electricity I use for charging the car but I need a more accurate figure. 

Has anyone changed to another supplier during the waiting?

Ofgem's price cap is £0.28 on electricity with standing charge £0.45. Does anyone know the new flexible rate of Eon and Octopus from April 2022? Ideally you have the details of Economic 7.   Thanks.

QrizB

J_forest said:

Ofgem's price cap is £0.28 on electricity with standing charge £0.45. Does anyone know the new flexible rate of Eon and Octopus from April 2022? Ideally you have the details of Economic 7.   Thanks.

I don't know E.ON's new rates but they're likely to be similar to EDF here or Octopus here.

beeniecarol

I'm one of the customers still waiting for the transfer from Avro to Octopus and starting to get very frustrated now.

We were due to switch to Avro just before they went bust. I have had a final bill up to 29th Sept from igloo and the credit refund from Eon.

Avro took two direct debits, the £178 credit never showed up on their website. I have send Octopus my meter readings every month and made a payment; I have no idea if this close to my actual usage or a mile off.

Octopus haven't replied to my email on 2nd march.   The last email from them was on 11th Jan thanking me for my patience.

Has anyone any idea what's happening or how many of us are in the same position?

Thank you

Carol

BooJewels

beeniecarol said:

Avro took two direct debits, the £178 credit never showed up on their website. I have send Octopus my meter readings every month and made a payment; I have no idea if this close to my actual usage or a mile off.

I know this doesn't answer your question about what's happening, but if you are at least taking regular readings and you know your tariff - just work out what you've used (we can help with that if you don't know how to) and keep on top of it yourself on paper, so you know where you're at, which saves on nasty surprises.  If you know what your closing/opening readings were and what you've paid to date, you can at least track your spending, so that when you do get a bill, you'll know if it's right.

MikeBzz

beeniecarol said:

I'm one of the customers still waiting for the transfer from Avro to Octopus...
...
Has anyone any idea what's happening or how many of us are in the same position?

I'm in the same boat - started switch to Avro a few days before they went bust.  I stopped the Avro direct debit as soon as they went bust and never had any communication from them after that.  I tried to cancel the switch because I was in the 14-day cooling off period but it was impossible to contact them.  I eventually received the credit I was owed from my previous supplier (Outfox the Market) just over 3 months later.  Effectively I've not paid for any electricity or gas since early September.  I've had nothing from Octopus despite setting up a direct debit and giving them monthly readings.  I know what my usage is so I'm just putting the money by until they get around to me.

Consumerist

beeniecarol said:

. . . Has anyone any idea what's happening or how many of us are in the same position?

Once again we can only sympathise with your situation.

We were told about a month ago by Octopus that some 80% of SoLR transfers had completed out of 580,000 so leaving some 120,000 still to complete at that stage. We have not been updated on the situation since then.

Hopefully, most transfers will have completed by 1 April when the new cap rates start to be charged.

Hang on in there !

double_dutchy

Consumerist said:

We were told about a month ago by Octopus that some 80% of SoLR transfers had completed out of 580,000 so leaving some 120,000 still to complete at that stage. 

The latest update on the  Avro Octopus information page was on 15th January. At that point, apparently, "Over 90% of Avro customers have now been issued final bills, and are now set up and getting bills normally as Octopus Energy customers".

See the link below

Official Avro Octopus information page - updated regularly | Octopus Energy

PS it's lucky they are updating that page regularly, otherwise we wouldn't know what was going on......

Consumerist

double_dutchy said:

. . . See the link below
Official Avro Octopus information page - updated regularly | Octopus Energy

PS it's lucky they are updating that page regularly, otherwise we wouldn't know what was going on......

Unfortunately, it's not updated regularly and all we seem to know is that they're still working on it.

oliverbrown

The best way to check your current progress is to look at the meter readings page in your Octopus account. Until recently I had a "no properties" message, but now it is showing both meters accepting readings.

At least I am on the right track now, hopefully the Avro credit transfer and first bill will be not too far off.

MikeBzz

oliverbrown said:

The best way to check your current progress is to look at the meter readings page in your Octopus account. Until recently I had a "no properties" message, but now it is showing both meters accepting readings.

At least I am on the right track now, hopefully the Avro credit transfer and first bill will be not too far off.

Mine has been accepting and showing my meter readings for months, but no sign of any bills or direct debits being taken.  Hey ho.