Octopus Energy takes on Avro customers

xlnc99

Thanks guys -

So how long do you think we should say with Oct - until we look elsewhere?

I know its a speculative question - not looking for a crystal ball answer but more of everyone's 'gut feeling'

QrizB

xlnc99 said:

So how long do you think we should say with Oct - until we look elsewhere?
I know its a speculative question - not looking for a crystal ball answer but more of everyone's 'gut feeling'

The same advice as to anyone with a Big 6 supplier - stick with them until there's somewhere better to go, which (depending on global developments) might not be until this time next year. Or longer.

Consumerist

xlnc99 said:

So how long do you think we should say with Oct - until we look elsewhere?
I know its a speculative question - not looking for a crystal ball answer but more of everyone's 'gut feeling'

For me, it will be a watching brief. When fixed tariffs start becoming cheaper than the cap then I will start thinking about a switch.

It will probably be a bit more complicated than it used to be if the cap changes at shorter intervals and the trend is downwards.

Fritz12

oliverbrown said:

egizzy said:

Am I the only one not transferred ??

No. What does the meter reading page on your Octopus account say?

I'm one of the few still waiting for a final Avro bill, we moved away from Avro around the time they went bust and our transfer to a new supplier completed a few days after they went bust.

Our the meter reading page on our Octopus account says:

Sorry, we did not find any properties associated with your account.

 
I've been in touch with Octopus numerous times but just get told that these things take time and that they are still waiting for information from the administrators before they can provide us with a final bill.

Consumerist

Fritz12 said:

I'm one of the few still waiting for a final Avro bill, . . .

Hi Fritz12 and welcome to the forum.

Your frustration is understandable and you are not alone but we can only sympathise with your plight.

Hang on in there. Fortunately, there's nowhere sensible to go in the short term.

oliverbrown

Fritz12 said:

Our the meter reading page on our Octopus account says:

Sorry, we did not find any properties associated with your account.

I suppose that is normal for customers that have moved away. That's the message I saw in my Octopus account for months until very recently.

johnbhoy70

Fritz12 said:

oliverbrown said:

egizzy said:

Am I the only one not transferred ??

No. What does the meter reading page on your Octopus account say?

I'm one of the few still waiting for a final Avro bill, we moved away from Avro around the time they went bust and our transfer to a new supplier completed a few days after they went bust.

Our the meter reading page on our Octopus account says:

Sorry, we did not find any properties associated with your account.

 
I've been in touch with Octopus numerous times but just get told that these things take time and that they are still waiting for information from the administrators before they can provide us with a final bill.

Yup. No movement on my account either. I was accepted for Sainsbury's Energy before they went pop and started with them at start of October. For years, i've made a point of not building up any kind of decent balance with any provider and only had £75 sitting at Avro and that will  more than cover 2 weeks of payments to Avro/ Octopus before i started with Sainsburys.

Apologies if this is old news, as i'm not in here often,  but this is the last correspondence i had from them in an email dated 2nd October-

'Thank you for getting in touch.

Also, thanks for letting us know regarding your switch of suppliers prior to Avro's cease of trading. In this regard, any debit or credit on accounts prior to Octopus Energy taking initially becomes the responsibility of the Administrator appointed by Avro. We will work to secure a good outcome for current customers with balances but cannot confirm any plans until the administrators of Avro agree.

If you changed prior to the 26th of September, your final bill will likely be issued by Avro and we will work with the administrators so this process is as smooth as possible.

We have sent this email out to all Avro customers to inform them of our responsibility for your information moving forward. Prior to sending this, we did not have access to see who has left or not, As we have further information on who has left we will be able to remove your email from our contact list.

Over the coming weeks, either we or the administrators will be back in touch with you but if this information still doesn’t look right, please get back in touch. Please let me know if you need anything else or have any further questions.'

I just took from it that we're bottom of the pile and it would come out in the wash. One thing i noticed yesterday is that my old Avro balance is no longer showing in the account so i think something's happening. 

M4rkOne97One

egizzy said:

MARCH 2022 

It may be because I never really became a Avro customer except on paper, as I had left Bulb and transferred to Avro, just as they went bust. I did try to stop it but it was too late.  
It is now March 4th 2022 and I have yet to be transferred to Octopus  Despite numerous emails from Octopus assuring me it will happen! when they get the final figures from Avro.
I continued paying by direct debit to Avro but then Octopus changed it in Nov and gave me an account , but payments were not taken for either December or January and  I still had no usage details on my Octopus account despite emailing.
So then I rang and one of their staff on Jan 28th ensured the Direct Debit taken on the 11th of every month was taken .  (They set it up back in Nov 21 but put no figure in the direct debit ) He put a payment figure in and assured all was OK, I also made a lump sum direct to my account with Octopus in January hopefully to cover the missed payments.
But It was not been taken again for February 11th  2022  so I made another sum payment which then they showed as credited but that is it.  
I now appear to have credit with Octopus but NO BILLS! (I have a smart metre and have supplied readings as well to ensure they are aware of what I am using) But I am becoming more afraid that I will have a large debit when finally the figures are sorted I am a single pensioner  and cannot afford large bills .
Am I the only one not transferred ??

You're not the only one, I'm in the same boat, switch to Avro wasn't due to start until 1st Oct (after they went bust. So never sent them an opening meter reading. I've had my credit (from my previous supplier Igloo) refunded from closing readings. I've emailed this final bill to Octopus and given them monthly meter readings since. Set up a monthly DD for the same amount Avro agreed to take, but funnily enough Octopus haven't taken any payments. Does anyone know if there is a time limit on being billed for past energy use? After all it's now 6 months since Octopus took over and my account doesn't show if been issued with any bills.

Consumerist

M4rkOne97One said:

. . . Does anyone know if there is a time limit on being billed for past energy use? After all it's now 6 months since Octopus took over and my account doesn't show if been issued with any bills.

12 months in normal circumstances but not sure whether that applies in these circumstances.

M4rkOne97One

Consumerist said:

M4rkOne97One said:

. . . Does anyone know if there is a time limit on being billed for past energy use? After all it's now 6 months since Octopus took over and my account doesn't show if been issued with any bills.

12 months in normal circumstances but not sure whether that applies in these circumstances.

@Consumerist I thought I'd heard 12 months, but like you say these aren't normal times.