Avro Energy

DVDKEV

xlnc99 said:

Do you believe this is true or just a sales pitch. 

I had a look and found OCT very expensive. NEON REEF are even cheaper then AVRO - my previous deal which was the cheapest i found at the time anywhere and its fixed

I suspect that they are going to offer us a rate equal to or a smidgen below the price cap rate. This will be lower than any fixed rate deal available elsewhere because from what I read, all the current fixed rate deals are pitched at a rate above the October 2021 price cap rate. 

However, I suspect if it is a fixed rate they’re offering, the fix period will be short, perhaps just 6 months. This would allow them to increase the rates again in line with the price cap review which I understand is effective 1/4/2022. This would align to their sales pitch
and gives us up to 6 months to find another supplier.

If you were in credit with Avro it might be best to obtain a refund of the credit from Octopus and look at what they are offering before you switch elsewhere. We should hear more within the next 7 days so it’s not long to wait. If you switch before arranging the refund it could delay the refund.

LippyDoodle

xlnc99 said:

Ok guys just compared 

OCT is defo very expensive - DO NOT STAY WITH THEM. 

I have already found a cheaper alternative, infact they all. It looks like i have to go for separate gas and electricity suppliers for a fixed term.

Start looking elsewhere now, OCT are very expensive and there are cheaper places out there

Only concern is - will they go bust too?

Who have you comparied them to? When I checked a while ago there were a lot more companies offering much higher prices. If you can find a better deal that's great. 

I had an email from Octopus earlier too and this is an extract from it...so I wouldn't jump just yet.

Over the next few weeks, we will transfer you to our award-winning customer service platform on one of our great value tariffs.

We will be in touch with your rates and charges soon, but they will be cheaper than anything available from any other large supplier today — and cheaper than the fixed prices we’re currently offering new customers on our own website.

wild666

I will be looking around for another supplier even if I have to get quotes from each individual site. I expected the new firm to be BG or EDF or another one of the big 6 but not Octopus.

wild666

SafetyNerves said:

Citizens advice link suggests "If you have an online account, it’s a good idea to log into it, check your balance and download any bills". Shame Avro website won't let you sign in now.

It's never not let me sign in it's just the bills and other info that's missing, fortunately I downloaded everything before they took most of the site off-line, which they seem to have done on the 23rd.

wild666

BobT36 said:

They didn't even e-mail customers or anything, just put a sneaky notice up on the site, disabled login, and did a runner. As I've not yet had a bill with them (kept asking but they refused to provide), I can't see what I owe, how much I'm in credit, what my monthly readings were or anything.. 

If you have your opening reading then as soon as you know they are bust get another reading, this reading could be from as little as minutes after they go out of business to a day or week after. If your opening read was 12345 and the reading you took after learning they went bust is 13456 then subtract one from the other to give a total reading whilst you are with them. You can then work out the number of days you are their customer, that could be as little as one day or more. You then divide the figure you're left with by the number of days you were their customer this will give you the average daily usage so you can subtract a figure if your reading includes a number of days before you knew they had gone bust. You then multiply the daily charges by the number of days, it might be the same DC for both so just double the DC then multiply by the number of days 
Some days you use more electric & gas than others so the usage is just an estimate.
When prices increase sometimes DC's increase to off-set the rise that the electric and gas has to increase this can be where low users are hit and high users profit from the DC's. 

I always use the prices that they state on comparison sites that include VAT not from a bill that are minus VAT.

wild666

LippyDoodle said:

I've been trying to get on to Avro's website for the past 40 mins or so, signed in ok but nothing is loading. I'm assuming everyone else it trying to do the same as me and download previous bills along with a screen shot of the credit my account is in.

While I understand that credit will be protected, I receive benefits and I've not seen anything said regarding Warm Home Scheme. Will we loose that or will new providers honour that because we have to be with a company by a before a certain time in order to qualify for it. 

It's a worrying time isn't it? God knows how much our new bills will be. I thought I was at least safe until May next year.

Good luck everyone, I've got my fingers crossed for us all! 

I got everything off the site at around 04:00 on the 23rd most people will have being in bed or not read or heard that Avro had gone bust, I guess I was lucky. Since around 04:30 on the 23rd I have only got the credit balance up once but nothing else. 

wild666

xlnc99 said:

Also - is octopus any good - should we be worried?

Seems to be 5* on trust pilot  

wild666

LippyDoodle said:

xlnc99 said:

should we take the meter readings daily. I ask because its a hassle for me to get the readings for one of them

Yes take a meter reading today. It will help determine how much you have already used with Avro. Once settled with Octopus you can then ask them about a smart meter and then if one can be fitted you won't ever need to do a meter reading again! 

I have a SMETS 1 meter and was really hoping I the SoLR wouldn't be BG which I left in Jan 2018. It's going to be Octopus but I checked and the rates I will pay on their cheapest tariff would be £17 per month more than the £48 I was paying Avro. Bulb seem to be cheaper, I left them in Jan for Avro.

Freepost

I received notification from Ocopus yesterday that they are taking over my account with Avro ... a quick check on the Octopus indicates that they typicle kWh rates for Elec is almost twice the Avro rate and Gas is 2½ times ... not good!

Currently, my account with Avro is almost £400.00 in credit considering this would there be a problem in providing a high meter reading to Octopus to wipe out the credit but in doing so buying my energy in advance at the old Avro rate? I imagine there are all kinds of reasons not to do it but ................

Armengar

so you are asking if it is ok to commit fraud by giving fraudulent readings in order to con the new company into billing you at the old rate?