Chase UK discussion

TwiceNightly

Could possibly be something to do with the credit card? Their US cards have bonus categories like this

https://creditcards.chase.com/cash-back-credit-cards/freedom/flex

How do you get involved in these surveys? I want in!

miller

I think I was invited, this is the homepage https://thechasecommunity.marupanels.com/ but can't see anyway to sign up.

Catslovelycats

Has anyone successfully switched to Chase? You have to send them a form and they do it manually. Nobody is able to confirm whether or not they've received my switch request despite me opening a case with them. A week on and all I'm being told is someone is looking into it.

BarGin

I bought some advance train tickets a month ago with my Chase debit card. I just went to the station to collect my tickets from the machine but it wouldn't let me have them. It says to put the correct card in the machine but I had. Any suggestions please?

Neil49

BarGin said:

I bought some advance train tickets a month ago with my Chase debit card. I just went to the station to collect my tickets from the machine but it wouldn't let me have them. It says to put the correct card in the machine but I had. Any suggestions please?

I've pasted details below from the Chase faq section which explains why

Collecting tickets

When buying tickets online, we recommend choosing e-tickets rather than collecting tickets in person. This is because your physical numberless card has different details to the card details you see in the app – so, a ticket machine won't recognise your numberless card as the card used to buy the tickets. 

If you choose to collect tickets from a machine, you may need to use your booking reference instead of a card number. You'll usually find this in the booking confirmation email from the company. Or you can try showing your in-app card details at a kiosk.

BarGin

Neil49 said:

BarGin said:

I bought some advance train tickets a month ago with my Chase debit card. I just went to the station to collect my tickets from the machine but it wouldn't let me have them. It says to put the correct card in the machine but I had. Any suggestions please?

I've pasted details below from the Chase faq section which explains why

Collecting tickets

When buying tickets online, we recommend choosing e-tickets rather than collecting tickets in person. This is because your physical numberless card has different details to the card details you see in the app – so, a ticket machine won't recognise your numberless card as the card used to buy the tickets. 

If you choose to collect tickets from a machine, you may need to use your booking reference instead of a card number. You'll usually find this in the booking confirmation email from the company. Or you can try showing your in-app card details at a kiosk.

Thanks. I'll try a manned ticket office tomorrow. E-tickets weren't available for my journey.

BarGin

I collected my tickets this morning from the manned ticket office. He said he'd already had 2 people this morning with the same problem.

kyah0523

Thought we would have heard something by now

Catslovelycats

I've discovered that trying to switch to Chase bank is nigh on impossible. You have to complete a form and post it them but they are unable to confirm or deny whether they have received it and the staff on the chat are unable to help. They give vague, incomprehensible and unhelpful answers. I've now told them to cancel the switch - which of course they cannot do either! Have informed my bank not to action any request if one comes through. I'm now left with having to transfer money around to avoid overdraft fees. Allowed CHase plenty of time to sort the switch. What a fiasco. 

masonic

Catslovelycats said:

I've discovered that trying to switch to Chase bank is nigh on impossible. You have to complete a form and post it them but they are unable to confirm or deny whether they have received it and the staff on the chat are unable to help. They give vague, incomprehensible and unhelpful answers. I've now told them to cancel the switch - which of course they cannot do either! Have informed my bank not to action any request if one comes through. I'm now left with having to transfer money around to avoid overdraft fees. Allowed CHase plenty of time to sort the switch. What a fiasco. 

Chase doesn't support CASS switching. The easiest option is likely to be to update the direct debit details directly with your service providers (in many cases this can be done online), and creating any standing orders you require yourself in the Chase app.