PfP Energy ceases trading - here's everything you need to know

markavfc2

I have been put on the BG Price Promise April 2022 (Gas unit rate 4.47, Standing charge 26.12p per day, Elec unit rate 20.59, Standing charge 25.09p per day). They have for some reason put my payment method as cash or cheque and not DD which I have always paid by with previous suppliers. Is this likely to have affected the rate they have put me on?  

alicef

I'm still with PfP according to my distributor's website.  Does anyone have any insight into how the SOLR moves over accounts - or is it random?  

Verdigris

markavfc2 said:

I have been put on the BG Price Promise April 2022 (Gas unit rate 4.47, Standing charge 26.12p per day, Elec unit rate 20.59, Standing charge 25.09p per day). They have for some reason put my payment method as cash or cheque and not DD which I have always paid by with previous suppliers. Is this likely to have affected the rate they have put me on?  

Likewise. The wording when you go into your account is a bit weaselly, too. It quotes the DD price but it also implies there'll be a higher charge if you pay cash/cheque quarterly. Needless to say, it is a waste of time ringing the telephone number quoted because it asks for an account number (beginning 85...) when you details only show a different sales reference number. If you try the "speak to a human" option, it tells you the office is closed.

HonestJohn

Verdigris said:

markavfc2 said:

I have been put on the BG Price Promise April 2022 (Gas unit rate 4.47, Standing charge 26.12p per day, Elec unit rate 20.59, Standing charge 25.09p per day). They have for some reason put my payment method as cash or cheque and not DD which I have always paid by with previous suppliers. Is this likely to have affected the rate they have put me on?  

Likewise. The wording when you go into your account is a bit weaselly, too. It quotes the DD price but it also implies there'll be a higher charge if you pay cash/cheque quarterly. Needless to say, it is a waste of time ringing the telephone number quoted because it asks for an account number (beginning 85...) when you details only show a different sales reference number. If you try the "speak to a human" option, it tells you the office is closed.

The takeover seems a bit confused.
Lots of emails with one going to the spam folder. Password change email to set up account. Request to phone them in new account which I won't bother with. Saying I am paying by cash or cheque. Hope my start date of Sept 29th is correct.

Gary1963

I've started a switch to Sainsbury's. £30 worth of nectar points plus no exit fee. 

Penelopa.Pitstop

QrizB said:

Penelopa.Pitstop said:

Seems I have a problem with reading my new smart meter for electricity. It only shows total usage, without showing night and day separately and I don't now how to get that. I read meter manual and it doesn't seem to be possible.

Bright app doesn't show meter totals, only usage. Home display shows total as well.

Any idea, how to get detailed readings from somewhere? Another meter website or app? My meter stopped reporting to PfP website on 11th of Sept.

My meter has a button you press to scroll through the four registers. I'm on a single-rate tariff so only one register is counting, the other three read 00000. Yours should be similar (but not the same, unless you also have an Aclara SGM1400 meter).

I've signed up to http://www.n3rgy.com/ and I can download half-hourly meter data from there. This might let you get the detailed readings you're looking for.

Thanks for the link. Can't get reading from physical meter, it just shows total. Signed up to this website, hopefully it will show my meter readings.
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It only downloads consumption, but doesn't show meter read. And consumption is not divided into night and day.

QrizB

Penelopa.Pitstop said:

QrizB said:

Penelopa.Pitstop said:

Seems I have a problem with reading my new smart meter for electricity. It only shows total usage, without showing night and day separately and I don't now how to get that. I read meter manual and it doesn't seem to be possible.

Bright app doesn't show meter totals, only usage. Home display shows total as well.

Any idea, how to get detailed readings from somewhere? Another meter website or app? My meter stopped reporting to PfP website on 11th of Sept.

My meter has a button you press to scroll through the four registers. I'm on a single-rate tariff so only one register is counting, the other three read 00000. Yours should be similar (but not the same, unless you also have an Aclara SGM1400 meter).

I've signed up to http://www.n3rgy.com/ and I can download half-hourly meter data from there. This might let you get the detailed readings you're looking for.

Thanks for the link. Can't get reading from physical meter, it just shows total. Signed up to this website, hopefully it will show my meter readings.
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It only downloads consumption, but doesn't show meter read. And consumption is not divided into night and day.

OK, that's puzzling.

• You say your smart meter is new. When was it installed?
• Before you received your smart meter, did you have a conventional dual-meter setup, one for peak and one for off-peak?
• Has your smart meter ever reported your peak and off-peak consumption separately?

Sorry if this is something you've explained at length before, I've had a brief look at your recent message history and can't see anything.

Penelopa.Pitstop

My standard, digital meter was replaced by smart meter on 1st of July. That meter never reported to PfP and was going down for days.

 It was replaced with different brand meter (EDMI ES-10B) on 1st of September and that one correctly reported to PfP, it was configured as Eco 7 and was reporting day and night reading every day untill 11st of September.

My in home display only shows one reading, so I went to check on the meter and it shows one reading too. I read manual for the meter, but it didn't help. There's just current reading and total bill cost. Flipping through options doesn't show any other reading.

QrizB

Thanks for the info. The date, the 11th, is after PfP stopped trading.

Does your smart meter or IHD tell you who your current supplier is? One of the screens on my meter says "Welcome to EDF Energy". Do you get a message like this?

[Deleted User]

Penelopa.Pitstop said:

My standard, digital meter was replaced by smart meter on 1st of July. That meter never reported to PfP and was going down for days.

 It was replaced with different brand meter (EDMI ES-10B) on 1st of September and that one correctly reported to PfP, it was configured as Eco 7 and was reporting day and night reading every day untill 11st of September.

My in home display only shows one reading, so I went to check on the meter and it shows one reading too. I read manual for the meter, but it didn't help. There's just current reading and total bill cost. Flipping through options doesn't show any other reading.

It sounds like EDF has reverted the meter to a single register. You can calculate the R2 figure by deducing the R1 figure shown on the meter from the total index reading shown on the IHD. I cannot speak for EDF but Octopus always bills on a single register for its time-of-use tariffs using half hour usage data.