PfP Energy ceases trading - here's everything you need to know

alicef

Still haven't heard from BG since last email 7 days ago.  PfP meter read function is back on.  Keeping my fingers crossed that I don't get hit with the £12 penalty charge.  

Verdigris

You're suppose to ring BG, for some reason. I've never had to ring anybody for a switch before. Still trying to pluck up the resolve to be on hold for hours.

alicef

Verdigris said:

You're suppose to ring BG, for some reason. I've never had to ring anybody for a switch before. Still trying to pluck up the resolve to be on hold for hours.

I did try 'Cosmo' the virtual assistant - who wasn't any help at all (LOL). I was then put in an online queue for an operator at number 70.  I don't know whether I get charged for calls to an 0333 number - if I am, I'm off to find an 0800 number for BG customer service!

Verdigris

0333 is free from landlines and mobiles, according to the BG page.

Verdigris

Well I rang the number and it just told me to read the FAQs and they'll contact me later.

Phew! A close escape from purgatory.

nancychan

I received an email from British Gas today.  It says "Customers who pay by Direct Debit are charged a lower price than customers who pay by cash or cheque. As a Direct Debit customer  our standing charge for electricity would be 24.017p per day and our unit rate would be 20.87 pence/kWh"  Does anyone know what the non Direct Debit price is?

TezFair

21.607p per kWh / 25.664p per day 

fly-catchers

Has anyone who has phoned PFP got the £12 charge refunded? Don’t want to waste even more money phoning them if you get nowhere!

t0rt0ise

fly-catchers said:

Has anyone who has phoned PFP got the £12 charge refunded? Don’t want to waste even more money phoning them if you get nowhere!

Not me but someone else called and they said they'd have to argue it out with the new supplier. It's not only the £12 for me. They've also changed the standing charge rate, you might want to check that so you're ready with your arguments.

YoghurtCloset

t0rt0ise said:

fly-catchers said:

Has anyone who has phoned PFP got the £12 charge refunded? Don’t want to waste even more money phoning them if you get nowhere!

Not me but someone else called and they said they'd have to argue it out with the new supplier. It's not only the £12 for me. They've also changed the standing charge rate, you might want to check that so you're ready with your arguments.

Wow good spot! My standing charge when I check on the pfp account is now 27.3p for both gas and electric! They've not communicated this out. Surely this is a breach as I am still on the fixed contract with them at the moment?

My sainsburys energy switch I initiated last Wednesday has been fully confirmed and I am migrating to them on 2 October.