New sink only about 2 months old developing cracks

Harrywayon

This guarantee does not cover damage caused by improper use, wilful or accidental damage, damage caused by negligence, normal wear and tear, ,,scuffs or scratches,, improper installation, improper storage, abnormal usage (including usage in extreme temperatures) or damage caused by improper maintenance or cleaning (including the use of unidentified chemicals or cleaners containing corrosive agents). Damage caused by impurities in water supply or acts beyond our control are not covered

mrschaucer

Harrywayon said:

Thanks I will contact Franke again today but as I used a private plumber I dont think they cover it.

It's got nothing to do with "private plumbers".  They are merely concerned as to whether it was installed correctly.

Harrywayon

It was it happened after 1 month they can check it

Harrywayon

Harrywayon said:

It was it happened after 1 month they can check it

Come and check

Emmia

mrschaucer said:

Harrywayon said:

Thanks I will contact Franke again today but as I used a private plumber I dont think they cover it.

It's got nothing to do with "private plumbers".  They are merely concerned as to whether it was installed correctly.

Do Franke even offer installation? I'd have thought most (if not all) of these sinks are installed by plumbers and kitchen fitters hired by the homeowner / purchaser...

neilmcl

Harrywayon said:

Thanks I will contact Franke again today but as I used a private plumber I dont think they cover it.

As opposed to what other type of plumber? As long as the sink was installed in accordance with the manufacturer installation instruction then I don't see that being an issue. All the details and claim form are here:

https://www.franke.com/gb/en/hs/support/after-sales-service/guarantees-page.html

Harrywayon

Ok that's fine . That would be no problem. The big issue is that scuffs or scratches are not covered.

GDB2222

Harrywayon said:

Ok that's fine . That would be no problem. The big issue is that scuffs or scratches are not covered.

But, you said at the outset that you hadn't scratched it!!!!!!!

grumbler

FreeBear said:

Harrywayon said: I spoke to frankies if I use my own plumber then we have no warranty?

You should be taking the issue up with the retailer that sold you the sink in the first 12 months not Franke. As long as the sink has been installed in accordance with the fitting instructions, it is for the retailer to honour the warranty.

Retailer does have obligations, but under the Consumer Rights Act that has nothing to do with the warranty.

And why 12 months? IIRC, it's 6 months and 6 years.

If it was installed in accordance with the fitting instructions, then one can take it with Franke under the warranty (that I quoted earlier), but it may be easier to deal with the supplier under the CRA.

Harrywayon

GDB2222 said:

Harrywayon said:

Ok that's fine . That would be no problem. The big issue is that scuffs or scratches are not covered.

But, you said at the outset that you hadn't scratched it!!!!!!!

Which is true I never said I did but its not covered either way as members are saying it a scratch.