We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
New sink only about 2 months old developing cracks
Comments
-
This guarantee does not cover damage caused by improper use, wilful or accidental damage, damage caused by negligence, normal wear and tear, ,,scuffs or scratches,, improper installation, improper storage, abnormal usage (including usage in extreme temperatures) or damage caused by improper maintenance or cleaning (including the use of unidentified chemicals or cleaners containing corrosive agents). Damage caused by impurities in water supply or acts beyond our control are not covered
0 -
It's got nothing to do with "private plumbers". They are merely concerned as to whether it was installed correctly.Harrywayon said:Thanks I will contact Franke again today but as I used a private plumber I dont think they cover it.0 -
It was it happened after 1 month they can check it0
-
Come and checkHarrywayon said:It was it happened after 1 month they can check it0 -
Do Franke even offer installation? I'd have thought most (if not all) of these sinks are installed by plumbers and kitchen fitters hired by the homeowner / purchaser...mrschaucer said:
It's got nothing to do with "private plumbers". They are merely concerned as to whether it was installed correctly.Harrywayon said:Thanks I will contact Franke again today but as I used a private plumber I dont think they cover it.0 -
As opposed to what other type of plumber? As long as the sink was installed in accordance with the manufacturer installation instruction then I don't see that being an issue. All the details and claim form are here:Harrywayon said:Thanks I will contact Franke again today but as I used a private plumber I dont think they cover it.
https://www.franke.com/gb/en/hs/support/after-sales-service/guarantees-page.html
0 -
Ok that's fine . That would be no problem. The big issue is that scuffs or scratches are not covered.0
-
But, you said at the outset that you hadn't scratched it!!!!!!!Harrywayon said:Ok that's fine . That would be no problem. The big issue is that scuffs or scratches are not covered.No reliance should be placed on the above! Absolutely none, do you hear?0 -
FreeBear said:Harrywayon said: I spoke to frankies if I use my own plumber then we have no warranty?You should be taking the issue up with the retailer that sold you the sink in the first 12 months not Franke. As long as the sink has been installed in accordance with the fitting instructions, it is for the retailer to honour the warranty.Retailer does have obligations, but under the Consumer Rights Act that has nothing to do with the warranty.And why 12 months? IIRC, it's 6 months and 6 years.If it was installed in accordance with the fitting instructions, then one can take it with Franke under the warranty (that I quoted earlier), but it may be easier to deal with the supplier under the CRA.
0 -
Which is true I never said I did but its not covered either way as members are saying it a scratch.GDB2222 said:
But, you said at the outset that you hadn't scratched it!!!!!!!Harrywayon said:Ok that's fine . That would be no problem. The big issue is that scuffs or scratches are not covered.0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.8K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 246.9K Work, Benefits & Business
- 603.4K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards