New sink only about 2 months old developing cracks

Emmia

Harrywayon said:

I spoke to frankies if I use my own plumber then we have no warranty?

https://www.franke.com/gb/en/hs/support/after-sales-service/guarantees-page.html

Assuming you have a Franke (rather than a Frankie) The 50 year guarantee has a number of exclusions, including ex display and cosmetic scratches... 

Harrywayon

Yes Franke sorry iphone.  So I have to keep it in this shape 

Harrywayon

They won't cover it and it cost me nearly 250

FreeBear

Harrywayon said: I spoke to frankies if I use my own plumber then we have no warranty?

You should be taking the issue up with the retailer that sold you the sink in the first 12 months not Franke. As long as the sink has been installed in accordance with the fitting instructions, it is for the retailer to honour the warranty.

Don't be fobbed off by the retailer telling you that you have to contact Franke - Legislation places the responsibility firmly with the retailer (except for a business to business transaction).

neilmcl

FreeBear said:

Harrywayon said: I spoke to frankies if I use my own plumber then we have no warranty?

You should be taking the issue up with the retailer that sold you the sink in the first 12 months not Franke. As long as the sink has been installed in accordance with the fitting instructions, it is for the retailer to honour the warranty.

Don't be fobbed off by the retailer telling you that you have to contact Franke - Legislation places the responsibility firmly with the retailer (except for a business to business transaction).

Actually it's up to whoever the warranty is with to honour it. You may be confusing guarantees with consumer rights which are of course with the retailer. However considering he bought this from Amazon I think the OP has a a fight on their hand proving that this isn't user or installation damage which is likely what they will assert.

BTW, I still reckon this is a scratch, particularly if you open the image up on a new tab and zoom in on it.

@Harrywayon did you buy this direct from Amazon or was this an Amazon marketplace seller?

FreeBear

neilmcl said: Actually it's up to whoever the warranty is with to honour it. You may be confusing guarantees with consumer rights which are of course with the retailer.

No. I was just trying to keep the post concise.

neilmcl

FreeBear said:

neilmcl said: Actually it's up to whoever the warranty is with to honour it. You may be confusing guarantees with consumer rights which are of course with the retailer.

No. I was just trying to keep the post concise.

What by posting incorrect information, how does that help the OP?

Harrywayon

Thanks It was bought from Amazon marketplace seller and it say it scratch resistant.

• Reversible Drainer
• Includes Basket Strainer Waste Kit & Overflow
• Heat, Scratch & Stain Resistant

GDB2222

Harrywayon said:

Thanks It was bought from Amazon marketplace seller and it say it scratch resistant.

• Reversible Drainer
• Includes Basket Strainer Waste Kit & Overflow
• Heat, Scratch & Stain Resistant

Your first port of call is the Amazon seller. If they are unhelpful, speak to Amazon, and mention the A-Z guarantee (that Amazon offer which covers their sellers). You can find details here:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GQ37ZCNECJKTFYQV

I see no reason why you shouldn't *also* contact Franke, but Amazon rule their marketplace sellers with a rod of steel, so that may be easier. 
 
I doubt that anyone will reimburse your fitting costs, I'm afraid. 

Incidentally, 'scratch resistant' does not mean you can't scratch it, but I'm not at all convinced that you have, anyway. 

Harrywayon

Thanks I will contact Franke again today but as I used a private plumber I dont think they cover it.