New sink only about 2 months old developing cracks

Harrywayon

I have a new sink installed it's a frankie one. It has developed a crack is this crack serious?. Does anyone know to stop it or fix it please.

neilmcl

I would say that's more of a scratch than a crack, looks superficial to me.

Harrywayon

Thanks it's only been 2 month should I be worried here description of item

The sink is manufactured from Tectonite, a revolutionary composite material which has the strength and durability of granite, without the heavyweight and brittleness. Franke is a leading expert in producing high-quality kitchen appliances and they continue to blend style and functionality in all of their sinks.

Grenage

Alas nothing in that description says it won't scratch, but you can always get in contact with the seller.

FreeBear

Harrywayon said: The sink is manufactured from Tectonite, a revolutionary composite material which has the strength and durability of granite, without the heavyweight and brittleness.

Cutting through the sales speak - Tectonite is a glassfibre reinforced polyester resin composite. There is nothing "revolutionary" about it. GRP has been in use for over 75 years, although it wasn't until the 1950s that it really took off.

OP - If that is indeed a crack as opposed to a scratch, it may well extend all the way through. Cab you gain access to the other side and see/feel if it goes all the way through ?

GDB2222

It doesn't look like a scratch to me.

tacpot12

I'm afraid it doesn't look like a scratch to me either. The striations that can be seen in the centre portion of the 'scratch' look like the material is failing. 

This could be through improper use or incorrect installation. I would suggest you contact the retailer for help to determine the cause. It could be a manufacturing defect - if there has been no improper use and the sink has been installed correctly, I would push the retailer for a replacement and see what happens to the replacement.

The only sort of improper use that I can imagine that would produce such a failure is someone standing in the sink, e.g. while fitting a lightbulb or curtain. Dropping a heavy pan such as iron skillet into the sink should not have produced this failure (if it a failure) unless there was a manufacturing defect already present. 

The Consumer Rights Act 2015 says that if there is a fault present in something and the fault is found within six months, the fault is assumed to have been present at the time of sale, and the sink should be replaced or repaired. A repair is not going to appropriate in this case, unless it comes with the same guarantee as the sink did originally. If the replacement fails in the same way after the same sort of short period, you would be entitled to a full refund so that you can buy a different sink. 

grumbler

"Franke sinks have a 50 year guarantee against manufacturing defect. Franke will replace (or where appropriate repair) defective sinks."

"providing the product has been installed in accordance with Franke's installation instructions"

https://www.franke.com/gb/en/hs/support/after-sales-service/guarantees-page.html

Harrywayon

Thanks for the help. The sink is in my ulitity room. It has rarely been used. I fixed it from a private plumber. So I'm not sure guarantee  applies. I can't see the other side. It cost me £89 to fit. So if I remove it will cost £89 . The sink cost 229.00 is there anyway I could repair this or is not worth it.

grumbler

What do you mean by 'repair'? Is it leaking?

To seal a leak, IMO it's best to use some epoxi-based compound.

If you mean cosmetic repair, it's almost impossible to do nicely.

GrumpyDil

You need to confirm what caused the damage. If it isn't something specific that you are aware of you need to contact the manufacturer to see what the process is to get them to look at the sink.