New Nationwide Switch - both new and existing?

Ed-1

My bonus was rejected by text. Complaint via secure message "where's my £125?". £100 paid 2 days later. Complaint via secure message "where's my £25?". Sigh.

Daliah

I got an even more bizarre response to my secure message. It is clear that the response was automated and that they didn't even bother to have a human look at my message.

The automated response directed me to the Chat function. Which I had tried before I sent the secure message. The Chat function knows absolutely nothing about switching accounts but eventually you get put through to a living person. That person knows not much more than the Chat bot, and can only email the switch team. 

If you call Nationwide CS, you get a general CS person answering the phone, eventually. After taking the details, they say they need to put you though to the switch team, but all they do is throw you back to the start of the automated call system. At this point, people probably give up - I did - and I can't help but find they are doing this deliberately.

I ended up going into Branch, were they first tried to fob me off on the grounds that I "probably" had a previous switch bonus. Well, I did not, and there is no £100 offer for people who had a previous switch, anyway. So they said they need to email their switch team and would get back to me the next day. The Branch promptly did get back as promised on the next day - to say that it takes 3 working days for them to get a response to their email and they would get back to me again on Wednesday. We'll see what happens then. I am 95% certain I will file a formal complaint on Wednesday, no matter what they get back to me with, if they even do get back to me then.

Overall pretty unimpressive. The entire issue and how they are handling it is what you would expect from some tin pot outfit, not from a company which is "on your side". 


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Dear Member Thank you for your message, Due to the large volume of messages that we are receiving, the below information is auto generated, we think that you’ll find the answer to your query below.
How does a current account switch work?
Current Account Switch Service
Nationwide are part of the Current Account Switch Service, which means you can move your account to us in just seven working days.
Your existing provider needs to be part of the scheme as well. Check the list here: http://www.currentaccountswitch.co.uk/banksandbuildingsocieties/Pages/banks.aspx

If they're not on the list, please read the manual switch process below.
Note! Until the Switch has completed, then all your payments will still debit your old Bank Account up to the date of the switch completing (Day 7). Once the new account has opened (even though the Switch may not have completed) you can use your new account as long as it has either a positive balance or an overdraft in place.

Full current account switch
As part of this process, we move all the outgoing payments from your old account to your new account. We'll also redirect your incoming payments for us to 13 months (such as salary), and on the seventh working day we'll move your balance over and close your old account.

 

Should I let people know I've switched accounts?
As part of the Current Account Switch Service (CASS), we'll make sure that payments that would've gone into your old account are paid into your new account on the same day they're sent.

We recommend that you let your employer (and anyone else who pays money into your account) know about your new details - but don't worry, your payments will be automatically redirected until you do so (for up to 3 years).

Note! We'll continue to redirect a member's payment for 36 months (3 years) after the switch date.

If a payment is redirected to us within the final 13 months, then we'll continue to redirect payments until a period of time where no payments have been redirected for 13 months.

If no payment is redirected in the final 13 months, then the redirection will stop.

Important! If you're doing a partial or manual switch rather than a full switch, you'll need to give your new account details to all your payees, as there is no redirection in place on your new current account.

 

Telling other organisations about your switch
Some organisations may contact you directly to confirm your details have changed.

If you don't want your new details to be given to someone who sends a one-off payment, contact your new provider; it is at their discretion that the redirection in place will be cancelled.

 

Your card details will change, so you'll need to update any companies that use these (for example, if you shop online or use some subscription services like Netflix or Spotify).

 

Note! The whole process is covered by the Current Account Switch Guarantee.
http://www.currentaccountswitch.co.uk/Pages/Home.aspx

 

This means that if there's any issues making the switch, we'll contact you before your switch date. If anything goes wrong with the switch, as soon as we know we'll refund any interest you've paid or lost, and refund any charges made on either your old or new current accounts.

Partial current account switch
If you don't want to close your old account, but still want to move your payments over to your new account, we can do a partial switch.

This will only transfer your payments and can take up to 20 working days. If you give us your mobile number, we can keep you up to date via text message.

Note! This service is not covered by the Current Account Switch Guarantee.

Important! This will not qualify you for our Recommend a Friend deal

Manual current account switch (non - CASS)
If your bank or building society is not signed up to the Current Account Switch Service, we can still do a manual switch. This can take up to 21 days to complete.

 

Note! This service is not covered by the Current Account Switch Guarantee.

Important! You cannot do a manual switch if your bank or building society appears on the list of participating providers.

What happens on each day of my account switch?
Switching to Nationwide couldn't be easier. We'll do all the hard work for you, so you don't have to worry about moving all your payments and it only takes 7 working days to complete.
Day 1
We'll request details of your payments from your old bank or building society.
Day 2
We receive details of your outgoing payments from your old bank or building society.
Day 4-6
Your payment arrangements from your old bank or building society are set up on your account.
Note! If you were signed up to Paym with your old account, you'll be automatically de-registered for this and you'll need to sign up again.
Day 7
Your direct debits and standing orders have been moved over to your new account, If you had a balance on your old account, we'll also move that to your new account by midday. If you asked for your old account to be closed, your old provider will do this for you and cancel your cards.
What if someone pays money into my old account?
If someone pays money into your old account in error, your old provider will redirect the payments for up to 3 years into your new account. Even if your salary is paid into your old account, this will be redirected, and we'll let them know your account details.
Note! If your account is still receiving credits in after the 3 year period, we will still continue to redirect these to your new account. We'll continue to do this until there has been a period of 13 consecutive months where no credits have been received.
Important! You should let your employer know that your account number has changed (or anyone who pays money into your account).

How do I choose my account switch date?
Full account switch
You choose the date for your switch to complete on during the application process, either:
• as soon as possible, or
• any specific date up to 60 days in the future

It's always 7 working days after your switch starts.
We'll confirm your switch date before it starts, depending on how your chose to be contacted during your application.
How to confirm my switch date in the Internet Bank
Confirm your switch date in the Internet Bank
1. Hover over the 'Manage my account and settings' tab
2. Under 'My account' select 'Switch my current account'
3. From the drop-down box, select the account you are switching to
4. Select 'Track my switch'
This shows the switch start date, and the target completion date.
Manual account switch
If you complete a manual switch, you choose the transfer date.

Important! There are things to bear in mind - please read section 2 in the Guidance Notes of this PDF document.

http://www.nationwide.co.uk/-/media/MainSite/documents/products/current-accounts/cass-non-cass-switching/SF318-manual-account-transfer-form.pdf

 

Partial account switch
With a partial switch, you choose when the switch starts - but not when it completes.

Regards,Internet Services
http://www.nationwide.co.uk
Nationwide.
This message has been generated automatically, If it has not answered your enquiry, you can click on the below and press the “Chat” button to chat live to one of our WebChat teamhttp://www.nationwide.co.uk/support/contact-us/message-usPlease note that webchat is available 08:00-17:00 Mon-Fri Alternatively, you can reply to this message and one of our digital service agents will answer your query.

schiff

sec79 said:

Hi, I applied for a flex account on 31 August, and requested the switch day to be 24 September. I set up 2 direct debits on my existing bank account to be switched over. Unfortunately only one of these payments has gone through. the other DD won't be take until 5th October. Are there are direct debits I could set up which would take payment by 24th September please ie such as charities? I'm aware for a new DD it can take 10 days to set up. I think I read somewhere if you had a paypal account that could be set up as a DD quickly. Thank you in advance

You can get 12 issues of the Radio Times for £1 via buysubscriptions.com. As it's a weekly sub it's set up quicker. Other mags via the same site. Based on my record the DD for the 25/9 issue of the RT would be taken on Tuesday 21st. HTH

schiff

For Daliah:
I ended up going into Branch, were they first tried to fob me off on the grounds that I "probably" had a previous switch bonus. Well, I did not, and there is no £100 offer for people who had a previous switch, anyway. So they said they need to email their switch team and would get back to me the next day. The Branch promptly did get back as promised on the next day - to say that it takes 3 working days for them to get a response to their email and they would get back to me again on Wednesday. We'll see what happens then. I am 95% certain I will file a formal complaint on Wednesday, no matter what they get back to me with, if they even do get back to me then.

Where grammar nazis get it wrong, it comes back to bite them 

schiff

Extract from Daliah - 'there is no £100 offer for people who had a previous switch, anyway.'

Condition 10 reads: You won't qualify if you're switching into a NW account that has already been switched into and benefitted under this offer' (My emphasis). 
My own interpretation of this is that you won't get another bonus by switching further accounts into the same Lloyds account to which you have made a first switch under this offer.

superM

superM said:

I have a joint account opened in March.  Switch will conplete next week. 2 DDs has been paid from my old bank.

Opened 2 sole acc. Me and and my other halfs name.  My switch has been completed and my other halfs switch will complete next week. Again 2DDs has been paid from my previous banks. 

To be correct should get paid 3x£125?

Thanks

H,  Anyone can a answer?

We previously received a recommend a friend incentive previously.   I don't that would make any diffirence for this offer. 

Daliah

schiff said:

Extract from Daliah - 'there is no £100 offer for people who had a previous switch, anyway.'

Condition 10 reads: You won't qualify if you're switching into a NW account that has already been switched into and benefitted under this offer' (My emphasis). 
My own interpretation of this is that you won't get another bonus by switching further accounts into the same Lloyds account to which you have made a first switch under this offer.

What's Lloyds got to do with it?

No worries. 

soulsaver

superM said:

superM said:

I have a joint account opened in March.  Switch will conplete next week. 2 DDs has been paid from my old bank.

Opened 2 sole acc. Me and and my other halfs name.  My switch has been completed and my other halfs switch will complete next week. Again 2DDs has been paid from my previous banks. 

To be correct should get paid 3x£125?

Thanks

H,  Anyone can a answer?

We previously received a recommend a friend incentive previously.   I don't that would make any diffirence for this offer. 

Sounds OK, but question specifics not very clear: Terms are on Page 4.
RAF not relevant to this offer.

mab3000

I sent an email few days before I received the £100 I got on Friday enquiring if there as an issue with me getting the bonus.  Although I should have received £125 as I am an existing customer, I have held a separate joint account since last year. 

They just emailed me back saying they can see I have been paid £100 and I only qualify for £100 as I am a new customer. My joint account appears in the app with my new account for the switch so they should have been able to see from that I am not a new customer. Hmmm….

flopsy1973

Hi 
I have switched my sole account but i want to switch another sole account into a joint account for another payment can that be done? so open up the NW as joint but transfer in a sole account? 
also no DD on this so need to transfer 2 over from another account how long does that take for them to be active ?
thanks