New Nationwide Switch - both new and existing?

masonic

jackjones01 said:

masonic said:

jackjones01 said:

masonic said:

masonic said:

soulsaver said:

masonic said:

Herbalus said:

masonic said:

Saria said:

masonic said:

Saria said:

Sorry, I know this gets asked a lot!

I've set up 2 DDs on a Lloyds account, they are showing but not paying out until the 10th. I'm going through the application process for a Flexdirect account, but it doesn't look like it's giving me the option to pick a switch date. 

Would I be fine to finish my application now or would it be better to wait and try again after the 10th?

If you are applying for a new account then the switch won't start until after the account is fully opened. Nationwide are sending terms and conditions through the post to be signed and returned prior to opening the account which will tend to delay things by at least a week. The only benefit of applying to switch during the application is that you'd qualify even if the offer is subsequently pulled, but if there is a delay opening the account and you cannot complete the switch within 30 days then you'd not qualify for the offer.

I already have the Triple Access Saver with them (already had the online banking account from my old Flexdirect which I switched in the past). So I'm assuming it won't take that long to open and switch my account.

I was an existing member too, with online access already set up, but didn't have a current account with them. I applied for a FlexDirect account a week ago and it still hasn't been opened. I received a text message from Nationwide on Friday telling me I didn't need to send any ID documents, but did need to sign and return a hard copy of the T&Cs they had sent me in the post, which I have not yet received.

So I reckon it will be at least 2 weeks before my account will be open and I can start my switch.

Interesting. I opened an online saver a few days ago, and restored online access from when I previously held a nationwide current account (closed over 3 years ago now, could be 5 years), and I was able to open a new current account shortly later which is now open and visible online. No need to sign anything. Maybe you’ve been unlucky.

I'm indeed feeling unlucky as the promised T&Cs turned up today, together with an acknowledgement form, some other paperwork, and a FSCS declaration sheet they also insist I must sign and return before they can complete the opening of my account. I guess something must have gone awry during my application process if nobody else has been subject to this extra step.

I guess you've tried opening an alternative Flex ac, see if you could be lucky this time?

I opened a sole FlexDirect account, my first current account I've held with Nationwide in a few years.

I received the following secure message today after querying the next steps a few days ago: "I can see that you are already ID confirmed on our system, therefore we do not need you to provide any ID. With regards to the T&C's agreement, this can be done online upon opening the account as oppose to being sent in the post. You should receive confirmation in the post shortly as well as your card and pin."

Next I received a SMS: "Update: Your FlexDirect application Paperwork has been sent to you. Please fully complete and return. Once received it should take up to 5 working days to process."

So the left hand doesn't know what the right hand is doing. I posted the completed T&Cs acknowledgement form and FSCS declaration sheet today.

After asking again for an explanation for the conflicting messages, I have now received what looks like a convincing response: "When requesting a new current account, if you already hold a current account with Nationwide, we may be able to proceed without needing to obtain your signature as we would already hold it and have confirmation of the terms and conditions linked to that original account.  As this was your first current account with Nationwide we would require your signature and the associated documents prior to proceeding. Your new account would then be opened within five days of the paperwork being received back with the Society."

So coming back to my original point, new current account customers should be prepared for the account opening process to take around 2-3 weeks (5 working days to receive documents through the post, 2 working days return postage in prepaid 2nd class envelope, and 5 working days for NW to process the signed paperwork). Therefore if a switch is requested during account application, it is cutting it fine to have this completed within the 30 days specified in the offer terms. It would be safer to apply for the switch once the account is visible within online banking.

When I opened mine I just took my ID etc into a branch and the account was open the next day.

Yes, when you go into a branch to open an account which requires physical paperwork to be signed, they can collect the necessary signatures there and then. However, applying online is more convenient for most people, and there isn't any need for a paper copy of terms and conditions to be signed when an online agreement is legally binding. It seems a pretty archaic practice, and could be made a bit faster by directing customers to print and sign the necessary paperwork at the end of the application rather than waiting to receive copies in the post. I doubt I would have done anything differently if I had known in advance, I intensely dislike travelling to a branch to open an account, and the time applying takes vs doing so online.

I'm really just trying to warn those who are not existing current account customers and apply online, that the timescales are quite tight if they apply to start a switch during the application process. Opening in branch is an option for them if they want to apply to switch on the same day as applying for their first NW current account, but I suspect many would prefer to start their switch once the account is opened to avoid the risk they run out of time for this incentive.

I opened my account online got sent some bumf and then took it to the branch and the account was up and running the next day. So what I’m saying if an application is made online just take the paperwork to a branch to speed up the process. 

Ah, ok, I misunderstood. Yes that's a good idea.

locky123

Daliah said:

locky123 said:

locky123 said:

Switch completed yesterday into existing account and £100 added today, been a NW member for 5 years, so not sure why not £125.

Had a reply to secure message...

Thank you for your message.

I am sorry you was impacted by an issue we had with our switch bonus. 

There is a known issue whereby members who should have received £125 only received £100. 

They are dealing with these to make sure everyone is credited with the £25, I have also sent a message to our Current Account Switch Team to make sure this is completed for you as soon as possible.

Is this verbatim from Nationwide CS?

Yes exact copy/paste from secure message, I am not responsible for their grammatical errors, the underlying content of the message is more important.

Daliah

I was not suggesting you are responsible for their grammar. I was/am just stunned that Nationwide employ CS who haven't yet finished their basic language education. It's less surprising now that their 'algorithm' awards wrong amounts of bonus payments.

masonic

Daliah said:

I was not suggesting you are responsible for their grammar. I was/am just stunned that Nationwide employ CS who haven't yet finished their basic language education. It's less surprising now that their 'algorithm' awards wrong amounts of bonus payments.

I've cringed at some of the typos and grammatical errors I have made when firing off emails at work over the years. Best not to judge someone's abilities with such a small sample.

miller

Just had the text to say I qualify for the switching bonus

superM

I have a joint account opened in March.  Switch will conplete next week. 2 DDs has been paid from my old bank.

Opened 2 sole acc. Me and and my other halfs name.  My switch has been completed and my other halfs switch will complete next week. Again 2DDs has been paid from my previous banks. 

To be correct should get paid 3x£125?

Thanks

Daliah

masonic said:

 Best not to judge someone's abilities with such a small sample.

I do, though, in this case. Unforgiving now, after having endured too many would ofs and should ofs

Sorry for having gone off topic

Nick_C

I'm a long term member but only got £100.

Sent off a Web form quoting my current account number, got an email reply stating "This is certainly something that we can look into for you, however I'll need you to contact us securely first - this is an email which means I'm unable to access any of your account details." 

Sent a secure message. Got a reply saying

"Thank you for your message.

Thanks for getting in touch

Due to the large volume of messages we’re currently receiving, we would kindly ask that you re-send your query through our secure live messaging platform. This will allow you to get a more efficient reply, have a real time conversation with one of our Service Team and ask any follow up questions. This service is open between 8am – 7:45pm Mon – Sun.

To use this service, please follow this link: Get in touch with us | Nationwide at the bottom right of the screen, use the ‘Chat to us’ option. Alternatively, log into your secure internet banking as normal, click on ‘My Messages’ at the top, and a ‘Chat to us’ button will appear in the bottom right of the screen.

Your message has been automatically deleted.

Please do not reply to this mailbox as it may result in your query not being answered."

Tried a live chat this morning. Couldn't get connected. 

Phoned and spoke to someone who couldn't resolve the issue, but said she has raised a query with the switching team, and I should get a reply within a week. 

Really poor customer service. 

 

miller

I think Nick_C that's why I just did a complaint via secure message. I'd previously given them the heads up that something was going wrong via secure message, then via live chat. They had 2 bites of the cherry, now the 8 week clock is ticking. Unilaterally deleting messages and restricting the communication channels you can use is just unacceptable.

miller

Nick_C said:

Due to the large volume of messages we’re currently receiving, we would kindly ask that you re-send your query through our secure live messaging platform.

They're not asking though, they're telling