New Nationwide Switch - both new and existing?

BrightonLad

Received only £100 today, although I've been a member of Nationwide since the early 90s so should have received £125 according to the offer . Have messaged them to ask why this is and if it's a mistake can they correct this. Concerning that I don't seem to be the only one not receiving the full amount for existing customers 

jackjones01

masonic said:

masonic said:

soulsaver said:

masonic said:

Herbalus said:

masonic said:

Saria said:

masonic said:

Saria said:

Sorry, I know this gets asked a lot!

I've set up 2 DDs on a Lloyds account, they are showing but not paying out until the 10th. I'm going through the application process for a Flexdirect account, but it doesn't look like it's giving me the option to pick a switch date. 

Would I be fine to finish my application now or would it be better to wait and try again after the 10th?

If you are applying for a new account then the switch won't start until after the account is fully opened. Nationwide are sending terms and conditions through the post to be signed and returned prior to opening the account which will tend to delay things by at least a week. The only benefit of applying to switch during the application is that you'd qualify even if the offer is subsequently pulled, but if there is a delay opening the account and you cannot complete the switch within 30 days then you'd not qualify for the offer.

I already have the Triple Access Saver with them (already had the online banking account from my old Flexdirect which I switched in the past). So I'm assuming it won't take that long to open and switch my account.

I was an existing member too, with online access already set up, but didn't have a current account with them. I applied for a FlexDirect account a week ago and it still hasn't been opened. I received a text message from Nationwide on Friday telling me I didn't need to send any ID documents, but did need to sign and return a hard copy of the T&Cs they had sent me in the post, which I have not yet received.

So I reckon it will be at least 2 weeks before my account will be open and I can start my switch.

Interesting. I opened an online saver a few days ago, and restored online access from when I previously held a nationwide current account (closed over 3 years ago now, could be 5 years), and I was able to open a new current account shortly later which is now open and visible online. No need to sign anything. Maybe you’ve been unlucky.

I'm indeed feeling unlucky as the promised T&Cs turned up today, together with an acknowledgement form, some other paperwork, and a FSCS declaration sheet they also insist I must sign and return before they can complete the opening of my account. I guess something must have gone awry during my application process if nobody else has been subject to this extra step.

I guess you've tried opening an alternative Flex ac, see if you could be lucky this time?

I opened a sole FlexDirect account, my first current account I've held with Nationwide in a few years.

I received the following secure message today after querying the next steps a few days ago: "I can see that you are already ID confirmed on our system, therefore we do not need you to provide any ID. With regards to the T&C's agreement, this can be done online upon opening the account as oppose to being sent in the post. You should receive confirmation in the post shortly as well as your card and pin."

Next I received a SMS: "Update: Your FlexDirect application Paperwork has been sent to you. Please fully complete and return. Once received it should take up to 5 working days to process."

So the left hand doesn't know what the right hand is doing. I posted the completed T&Cs acknowledgement form and FSCS declaration sheet today.

After asking again for an explanation for the conflicting messages, I have now received what looks like a convincing response: "When requesting a new current account, if you already hold a current account with Nationwide, we may be able to proceed without needing to obtain your signature as we would already hold it and have confirmation of the terms and conditions linked to that original account.  As this was your first current account with Nationwide we would require your signature and the associated documents prior to proceeding. Your new account would then be opened within five days of the paperwork being received back with the Society."

So coming back to my original point, new current account customers should be prepared for the account opening process to take around 2-3 weeks (5 working days to receive documents through the post, 2 working days return postage in prepaid 2nd class envelope, and 5 working days for NW to process the signed paperwork). Therefore if a switch is requested during account application, it is cutting it fine to have this completed within the 30 days specified in the offer terms. It would be safer to apply for the switch once the account is visible within online banking.

When I opened mine I just took my ID etc into a branch and the account was open the next day.

locky123

locky123 said:

Switch completed yesterday into existing account and £100 added today, been a NW member for 5 years, so not sure why not £125.

Had a reply to secure message...

Thank you for your message.

I am sorry you was impacted by an issue we had with our switch bonus. 

There is a known issue whereby members who should have received £125 only received £100. 

They are dealing with these to make sure everyone is credited with the £25, I have also sent a message to our Current Account Switch Team to make sure this is completed for you as soon as possible.

masonic

jackjones01 said:

masonic said:

masonic said:

soulsaver said:

masonic said:

Herbalus said:

masonic said:

Saria said:

masonic said:

Saria said:

Sorry, I know this gets asked a lot!

I've set up 2 DDs on a Lloyds account, they are showing but not paying out until the 10th. I'm going through the application process for a Flexdirect account, but it doesn't look like it's giving me the option to pick a switch date. 

Would I be fine to finish my application now or would it be better to wait and try again after the 10th?

If you are applying for a new account then the switch won't start until after the account is fully opened. Nationwide are sending terms and conditions through the post to be signed and returned prior to opening the account which will tend to delay things by at least a week. The only benefit of applying to switch during the application is that you'd qualify even if the offer is subsequently pulled, but if there is a delay opening the account and you cannot complete the switch within 30 days then you'd not qualify for the offer.

I already have the Triple Access Saver with them (already had the online banking account from my old Flexdirect which I switched in the past). So I'm assuming it won't take that long to open and switch my account.

I was an existing member too, with online access already set up, but didn't have a current account with them. I applied for a FlexDirect account a week ago and it still hasn't been opened. I received a text message from Nationwide on Friday telling me I didn't need to send any ID documents, but did need to sign and return a hard copy of the T&Cs they had sent me in the post, which I have not yet received.

So I reckon it will be at least 2 weeks before my account will be open and I can start my switch.

Interesting. I opened an online saver a few days ago, and restored online access from when I previously held a nationwide current account (closed over 3 years ago now, could be 5 years), and I was able to open a new current account shortly later which is now open and visible online. No need to sign anything. Maybe you’ve been unlucky.

I'm indeed feeling unlucky as the promised T&Cs turned up today, together with an acknowledgement form, some other paperwork, and a FSCS declaration sheet they also insist I must sign and return before they can complete the opening of my account. I guess something must have gone awry during my application process if nobody else has been subject to this extra step.

I guess you've tried opening an alternative Flex ac, see if you could be lucky this time?

I opened a sole FlexDirect account, my first current account I've held with Nationwide in a few years.

I received the following secure message today after querying the next steps a few days ago: "I can see that you are already ID confirmed on our system, therefore we do not need you to provide any ID. With regards to the T&C's agreement, this can be done online upon opening the account as oppose to being sent in the post. You should receive confirmation in the post shortly as well as your card and pin."

Next I received a SMS: "Update: Your FlexDirect application Paperwork has been sent to you. Please fully complete and return. Once received it should take up to 5 working days to process."

So the left hand doesn't know what the right hand is doing. I posted the completed T&Cs acknowledgement form and FSCS declaration sheet today.

After asking again for an explanation for the conflicting messages, I have now received what looks like a convincing response: "When requesting a new current account, if you already hold a current account with Nationwide, we may be able to proceed without needing to obtain your signature as we would already hold it and have confirmation of the terms and conditions linked to that original account.  As this was your first current account with Nationwide we would require your signature and the associated documents prior to proceeding. Your new account would then be opened within five days of the paperwork being received back with the Society."

So coming back to my original point, new current account customers should be prepared for the account opening process to take around 2-3 weeks (5 working days to receive documents through the post, 2 working days return postage in prepaid 2nd class envelope, and 5 working days for NW to process the signed paperwork). Therefore if a switch is requested during account application, it is cutting it fine to have this completed within the 30 days specified in the offer terms. It would be safer to apply for the switch once the account is visible within online banking.

When I opened mine I just took my ID etc into a branch and the account was open the next day.

Yes, when you go into a branch to open an account which requires physical paperwork to be signed, they can collect the necessary signatures there and then. However, applying online is more convenient for most people, and there isn't any need for a paper copy of terms and conditions to be signed when an online agreement is legally binding. It seems a pretty archaic practice, and could be made a bit faster by directing customers to print and sign the necessary paperwork at the end of the application rather than waiting to receive copies in the post. I doubt I would have done anything differently if I had known in advance, I intensely dislike travelling to a branch to open an account, and the time applying takes vs doing so online.

I'm really just trying to warn those who are not existing current account customers and apply online, that the timescales are quite tight if they apply to start a switch during the application process. Opening in branch is an option for them if they want to apply to switch on the same day as applying for their first NW current account, but I suspect many would prefer to start their switch once the account is opened to avoid the risk they run out of time for this incentive.

miller

creditavenger said:

Have the other MSErs who received payments that were £25 short switched into new accounts rather than existing ones? Maybe the NW systems incorrectly assume non-membership for new account switchers?

I was switching into a new account. I think given recent posts that does seem to be the factor which has affected payments made at the end of last week.

The disappointing thing is, presumably if they knew what was going on they could have sent a text to affected customers, including me who had delayed payments to keep us informed. Reading this thread the customers seem to be doing all the chasing where things have gone wrong.

jackjones01

masonic said:

jackjones01 said:

masonic said:

masonic said:

soulsaver said:

masonic said:

Herbalus said:

masonic said:

Saria said:

masonic said:

Saria said:

Sorry, I know this gets asked a lot!

I've set up 2 DDs on a Lloyds account, they are showing but not paying out until the 10th. I'm going through the application process for a Flexdirect account, but it doesn't look like it's giving me the option to pick a switch date. 

Would I be fine to finish my application now or would it be better to wait and try again after the 10th?

If you are applying for a new account then the switch won't start until after the account is fully opened. Nationwide are sending terms and conditions through the post to be signed and returned prior to opening the account which will tend to delay things by at least a week. The only benefit of applying to switch during the application is that you'd qualify even if the offer is subsequently pulled, but if there is a delay opening the account and you cannot complete the switch within 30 days then you'd not qualify for the offer.

I already have the Triple Access Saver with them (already had the online banking account from my old Flexdirect which I switched in the past). So I'm assuming it won't take that long to open and switch my account.

I was an existing member too, with online access already set up, but didn't have a current account with them. I applied for a FlexDirect account a week ago and it still hasn't been opened. I received a text message from Nationwide on Friday telling me I didn't need to send any ID documents, but did need to sign and return a hard copy of the T&Cs they had sent me in the post, which I have not yet received.

So I reckon it will be at least 2 weeks before my account will be open and I can start my switch.

Interesting. I opened an online saver a few days ago, and restored online access from when I previously held a nationwide current account (closed over 3 years ago now, could be 5 years), and I was able to open a new current account shortly later which is now open and visible online. No need to sign anything. Maybe you’ve been unlucky.

I'm indeed feeling unlucky as the promised T&Cs turned up today, together with an acknowledgement form, some other paperwork, and a FSCS declaration sheet they also insist I must sign and return before they can complete the opening of my account. I guess something must have gone awry during my application process if nobody else has been subject to this extra step.

I guess you've tried opening an alternative Flex ac, see if you could be lucky this time?

I opened a sole FlexDirect account, my first current account I've held with Nationwide in a few years.

I received the following secure message today after querying the next steps a few days ago: "I can see that you are already ID confirmed on our system, therefore we do not need you to provide any ID. With regards to the T&C's agreement, this can be done online upon opening the account as oppose to being sent in the post. You should receive confirmation in the post shortly as well as your card and pin."

Next I received a SMS: "Update: Your FlexDirect application Paperwork has been sent to you. Please fully complete and return. Once received it should take up to 5 working days to process."

So the left hand doesn't know what the right hand is doing. I posted the completed T&Cs acknowledgement form and FSCS declaration sheet today.

After asking again for an explanation for the conflicting messages, I have now received what looks like a convincing response: "When requesting a new current account, if you already hold a current account with Nationwide, we may be able to proceed without needing to obtain your signature as we would already hold it and have confirmation of the terms and conditions linked to that original account.  As this was your first current account with Nationwide we would require your signature and the associated documents prior to proceeding. Your new account would then be opened within five days of the paperwork being received back with the Society."

So coming back to my original point, new current account customers should be prepared for the account opening process to take around 2-3 weeks (5 working days to receive documents through the post, 2 working days return postage in prepaid 2nd class envelope, and 5 working days for NW to process the signed paperwork). Therefore if a switch is requested during account application, it is cutting it fine to have this completed within the 30 days specified in the offer terms. It would be safer to apply for the switch once the account is visible within online banking.

When I opened mine I just took my ID etc into a branch and the account was open the next day.

Yes, when you go into a branch to open an account which requires physical paperwork to be signed, they can collect the necessary signatures there and then. However, applying online is more convenient for most people, and there isn't any need for a paper copy of terms and conditions to be signed when an online agreement is legally binding. It seems a pretty archaic practice, and could be made a bit faster by directing customers to print and sign the necessary paperwork at the end of the application rather than waiting to receive copies in the post. I doubt I would have done anything differently if I had known in advance, I intensely dislike travelling to a branch to open an account, and the time applying takes vs doing so online.

I'm really just trying to warn those who are not existing current account customers and apply online, that the timescales are quite tight if they apply to start a switch during the application process. Opening in branch is an option for them if they want to apply to switch on the same day as applying for their first NW current account, but I suspect many would prefer to start their switch once the account is opened to avoid the risk they run out of time for this incentive.

I opened my account online got sent some bumf and then took it to the branch and the account was up and running the next day. So what I’m saying if an application is made online just take the paperwork to a branch to speed up the process. 

harz99

miller said:

creditavenger said:

Have the other MSErs who received payments that were £25 short switched into new accounts rather than existing ones? Maybe the NW systems incorrectly assume non-membership for new account switchers?

I was switching into a new account. I think given recent posts that does seem to be the factor which has affected payments made at the end of last week.

The disappointing thing is, presumably if they knew what was going on they could have sent a text to affected customers, including me who had delayed payments to keep us informed. Reading this thread the customers seem to be doing all the chasing where things have gone wrong.

Of course if they sent a text telling you that, everyone would be aware and chasing the missing £25, as opposed to only the comparative few on here, the cynic in me says that's why no text...

Daliah

locky123 said:

locky123 said:

Switch completed yesterday into existing account and £100 added today, been a NW member for 5 years, so not sure why not £125.

Had a reply to secure message...

Thank you for your message.

I am sorry you was impacted by an issue we had with our switch bonus. 

There is a known issue whereby members who should have received £125 only received £100. 

They are dealing with these to make sure everyone is credited with the £25, I have also sent a message to our Current Account Switch Team to make sure this is completed for you as soon as possible.

Is this verbatim from Nationwide CS?

Daliah

miller said:

creditavenger said:

Have the other MSErs who received payments that were £25 short switched into new accounts rather than existing ones? Maybe the NW systems incorrectly assume non-membership for new account switchers?

I was switching into a new account. I think given recent posts that does seem to be the factor which has affected payments made at the end of last week.

It's not just new accounts. My account is 6 years old and I got the wrong payment.

Ed-1

Daliah said:

locky123 said:

locky123 said:

Switch completed yesterday into existing account and £100 added today, been a NW member for 5 years, so not sure why not £125.

Had a reply to secure message...

Thank you for your message.

I am sorry you was impacted by an issue we had with our switch bonus. 

There is a known issue whereby members who should have received £125 only received £100. 

They are dealing with these to make sure everyone is credited with the £25, I have also sent a message to our Current Account Switch Team to make sure this is completed for you as soon as possible.

Is this verbatim from Nationwide CS?

That's nothing compared to what's written by Natwest customer service staff.