Orange Retention Offers

reehsetin

^not bad
and youve had bills and everything confirming offer
nice to see orange doing some good!
ps. n95 is £325

LittleJ_2

I rang Orange on Monday to request an upgrade (just finished 18 month contract on £30/month, rarely go over the £30 so not a heavy user) and they couldn't do anything for me to keep my business. I said I wanted either the LG Viewty or SE k850 for free but they offered me the LG for £199 or the SE for £249!

They put me thru to retentions who couldn't do any better than £100 for the LG one which really suprised me as an 18 month contract at £30 a month is worth £540 to them, much more than the phone cost. Maybe its because I currently get my broadband free with my phone contract and they don't want me to have that? They have sent me PAC code without putting up any fight at all.

Don't know if they will be calling me again but it may be too late as I am planning on going to T-mobile who can give me a similar plan for £20 a month (albeit I have to pay £100 for the phone, but saving a tenner each month on my bill pays for that in under a year).

A bit disappointed really as I have never had any issues with Orange so didn't really want to leave. Still, the people I spoke to were polite and friendly so I'm not leaving with a bad taste in my mouth or anything...

clairewp

LittleJ wrote: »

I rang Orange on Monday to request an upgrade (just finished 18 month contract on £30/month, rarely go over the £30 so not a heavy user) and they couldn't do anything for me to keep my business. I said I wanted either the LG Viewty or SE k850 for free but they offered me the LG for £199 or the SE for £249!

They put me thru to retentions who couldn't do any better than £100 for the LG one which really suprised me as an 18 month contract at £30 a month is worth £540 to them, much more than the phone cost. Maybe its because I currently get my broadband free with my phone contract and they don't want me to have that? They have sent me PAC code without putting up any fight at all.

Don't know if they will be calling me again but it may be too late as I am planning on going to T-mobile who can give me a similar plan for £20 a month (albeit I have to pay £100 for the phone, but saving a tenner each month on my bill pays for that in under a year).

A bit disappointed really as I have never had any issues with Orange so didn't really want to leave. Still, the people I spoke to were polite and friendly so I'm not leaving with a bad taste in my mouth or anything...

I am in same boat as you on same contract, am due for upgrade in jan so i won't hold my breath. The only thing bugging me is i like the free broadband that i get at mo and if i change providers i will then have to pay the 17.99 a month for it and the cost of another contract.
claire

dpw

I am due to end 18mth contract (canary 30) end of Jan. Although I tend to be within monthly limits, I've had several large bills >£100 due to international calls and a few v busy months so I would class myself as a good customer to Orange. I would like to get the HTC TyTNII, but as this is not one of the more popular phones available on special deals from major mobile retailers, I'm not sure how much bargaining power I have with Orange. They currently have this for £89.99 with £35+ contracts (similar to O2 for the O2 Stellar). Should I wait until nearer end of contract or try my luck with them now.

reehsetin

^depends how recently your big bills were, they only consider last 6m i believe,
unlikely to be free but may get it for reduced think the lowest price on upgrade is £50
you wont have much pull with retentions for them to sort you out a deal if your not at the end of your contract

diamonds

orange customers get 5% off at upgrade time per contract term 12/18/24, now " our customers come first " means you can get any deal " DIRECT " on website/orange shops matched with the 5% discount, so call Orange back and demand it ! some good deals just now SE W990i brand new release with 180 credit to your bill thus 25.00 per month, your 5% off comes off the 35.00 monthly fee before the 10.00 a month credit

read my signature, in 18 months I get 15% discount on whatever deals are going on Direct

diamonds

Claire if you upgrade you keep your broadband deal as is, I upgraded Aug and kept my £5 unlimited deal, and im discounted from 35.00 a month to 15.00 but its the ( insert animal )30 plans & above that stipulate free/£5 BB deals - NOT the price you pay for mobile your plan

LittleJ - follow above post

DPW - sounds like as R says your last 6 months have been good bills for them, should bag it for nearly free if your bills have been good to Orange, saying that depends who you get at retentions - call billing and ask them for disconnections, dont use the 150 menu system as usually it puts you through to sales whom offer worse deals than NEW customers

if they say no to you politely final offer them - " I'll stay if I go upto a 35 month plan & have tyTn free, ive spent alot on roaming this year " which will get Orange 90.00 and you extra mins over 18 next months so you'd break free on the 90.00 if you stay on Canary30, but youll be on 35 with alot more & dont forget you automatically qualify 5% upgrade off 35 a month plan


Reehsetin - the 2 recent deals have got are 10% off porting from payg to contract and 180 credit - still avil on website

O have come good for me of late free calls between us all aswell LOL

Remember though EVERYONE - Orange buy handsets in in bulk at product release so what price we can obtain 5 months after launch is not what Orange/Voda etc bought them in for ! Use this knowledge to your advantage

diamonds

Awesome!!!


Claire..........


Orange 150 just told me my Dolphin35 deal @ 21.50 a month with thier Nokia 6086 Unique phone bags me my £5 Unlimited broadband FREE for 18 months as an existing B/B customer - another 90.00 saved over 18 months
( must edit siggy now ! )

saying that my Nokia 6082 was faulty on delivery - called at 7pm, replacement delivered at 11am next day but....faulty again ! guy in Orange shop says go for the Samsung Unique phone - its the dogs !!!!!!!! and was released August 07, Nokia 6086 was launched Sep '06 at Unique launch and was one of first Unique handsets but is poor quality thats why they still got shitloads at warehouse ( I agree its basic but I prefer a Nokia menu ), both Unique phones are avail on any animal plan with 180 credit

samsung exchange being delivered Sat

Orange Unique - call any Orange mobile UK 01/02/03 landline and various international landlines from home over your Orange B/B livebox with your Unique phone, walk out the door and continue call free call on the mobile as it started from your Livebox " HomeZone "

https://www.orange.co.uk/unique

my bank accounts future certainly got brighter recently

diamonds

LOL B oll oc ks is censored but SHITLOADS isnt !

reehsetin

diamonds wrote: »

saying that depends who you get at retentions

doesnt sound like the poster is towards the end of their contract in which case retentions wont do anything, theyd need to wait a bit towards the end

diamonds wrote: »

dont forget you automatically qualify 5% upgrade off 35 a month plan

where have you heard this?
only one i know of is loyalty discount which is 10% off the first year then 5% off for each year after in which case they may be able to get 10% if they dont already have the discount, also it is only available to customers in the last 3 months of their contract usually

diamonds wrote: »

Reehsetin - the 2 recent deals have got are 10% off porting from payg to contract and 180 credit - still avil on website

they would be theyre standard deals, love your number and £180/£150 credit