Orange Retention Offers

reehsetin

diamonds wrote: »

Samsung Unique phone - its the dogs !!!!!!!! and was released August 07,

about 2 weeks ago there was another new unique phone release - nokia 6301 think it is, (unique version of nokia 6300)

diamonds

6301 has no 180 credit though

reehsetin

diamonds wrote: »

6301 has no 180 credit though

you sure, think its one of the £150 phones in store, cant remember ill check tomorrow

gk172

Dont know if this will help but just something to consider when upgrading the mins no longer roll over on orange, i found this out the hard way when i upgraded and took out a new contract thinking rollover was still in place and when i queried it once i had recieved my statement orange had done away with rollover on new contracts, but if i have waited a couple of weeks and upgraded my other contract then i would still have rollover.

diamonds

let me know if instore does it R, might send back Samsung ( missed delivery yesterday, typical ! the 3 mins you nip to the shop @ top of your street to get a some juice ! ) or not accept the delivery tommorrow

reehsetin

rollovers gone for good regardless of where you take the contract

diamonds

Orange Unique

Nokia 6086 is buggy as hell confirmed from technical. 2nd replacement HELL, this phone was the launch phone and no wonder Unique flopped and has 3 priceplan restructures now and how now they offer any Animal plan now with a Unique phone, take the Samsung with 180 credit or Nokia 6031 with no credit * AVOID NOKIA 6086 at all costs *

Orange 150 dont have a clue about Unique ! Unique support is 157, it took me 3 hours to find that out on phone to 150 & 3 times at that ! 150 passed me to broadband to there to here to there to *here ( you get the picture )

that was *helpdesk in Plymouth they took 1h 15 mins from 150 transferring me ( as 150 were stumped who deals with me ) to them & we eventually ended up at 157 ( nice guy at helpdesk just it took his whole dept to suss I had to go to 157 )

Unique - how to uniquely !!!! a customer off ! great product on paper, poor support as 150 dont even know 157 is where to direct you - 157 support fantastic although they are stumped with my problem on hold off/on/off/on - again you get the picture, but 157 knew there stuff even if everything they threw at me I had already tried

157 have put a report through and calling me back ( just did while typing ) but they are dispatching replacement 6086 now so tommorrow night if problem is still there thry are going to replace my handset with Nokia 6301, as its a default 3rd replacement :beer:

I hold no hope the 6086 will work for a third time !


Samsung was never dispatched from 150 but noted on system ?? :mad: so my parcel I assumed was from Orange is from somewhere else that they couldnt deliver ( i like parcels i dont pay for )

so all in im happish, 6031 will be dispatched tommorrow night if this replacement 8086 is the same as other two :T

Full report on my Unique terrible experience going to my contact at Orange's executive office

157 close @ 10pm mon-fri

reehsetin

reehsetin wrote: »

you sure, think its one of the £150 phones in store, cant remember ill check tomorrow

its definitely one of the retail £150 phones

reehsetin

diamonds wrote: »

poor support as 150 dont even know 157 is where to direct you

ta very much i didnt know that

diamonds

reehsetin wrote: »

where have you heard this?
only one i know of is loyalty discount which is 10% off the first year then 5% off for each year after in which case they may be able to get 10% if they dont already have the discount, also it is only available to customers in the last 3 months of their contract usually

R your correct, thought was 5% each upgrade up to maximum 25% over the upgrade years, but starts at 10% on your first upgrade on a minimum 12 month contract



Offers and promotions
Discount Line Rental Promotion

The line rental discount promotion (the "Promotion") is available from 1 September 2005 and applies to existing customers, subject to the additional "Our Customers First" terms set out below (the " Eligible Customers").
The Promotion is 10% discount off your monthly line rental for your contract term.
At the end of your minimum contract term you will be able to either select another Our Customers First Promotion or to increase the discount off your monthly line rental by 5% for your next minimum contract term, subject to a maximum of 25% discount off your monthly line rental. Any additional line rental discount will apply from your next bill date.
Customers selecting another Our Customers First Promotion at the end of their minimum contract term will continue to be entitled to receive 10% discount off their monthly line rental.
Connection is subject to status and a 12 month minimum contract, or as otherwise set out in the "Our Customers First" terms below.
Customers on Business tariffs, line 2, sharers on a sharer service plan, OVP Virgin and Boxed & Ready are not eligible for the Promotion.
If your account is terminated for any reason or you migrate to a non-eligible tariff you will cease to be eligible for the Promotion.
Orange reserves the right to replace or amend this Promotion or these terms and conditions at any time on reasonable notice.
Our Customers First
Orange is making its airtime offers available to both new and existing customers subject to these terms and conditions (the "Promotions").
Any Promotion you choose will be subject to separate additional terms and conditions applicable to that particular promotion.
Promotions are not available in conjunction with other Orange promotions. These will be removed upon the application of the Promotion to your account. This includes without limitation Free Evening or Weekend Minutes, Student and Orange Extras.
Orange reserves the right to amend these terms and conditions and to amend replace or withdraw the Promotions on providing reasonable notice to you.
PAYM Promotions
5.1 Promotions are available to existing Orange pay monthly customers who have 3 months of their minimum term to complete e.g you are in :
month 10 of a 12 month contract.
month 16 of an 18 month contract
month 22 of a 24 month contract
("Eligible Customers")
5.2 Eligible Customers must be on an eligible tariff which will be set out in each promotion.
5.3 You may participate in only one Promotion in any 12 month period.
5.4 By taking a Promotion, Eligible Customers agree to be subject to a minimum contract of 12 or 18 months