Orange Retention Offers

silvercar

I just phoned orange to change my tariff from 600 mins and 500 MB data to more data and less minutes, she immediately offered to increase the data to 1 GB with unlimited calls, for the same £36 a month!

Well pleased.

samizdat

horsepills wrote: »

Why are you begging the wife to switch networks?

To save money, because where we live/go cellular coverage is pretty much the same on average on all networks. Anyway, I am suggesting she switches to Virgin, which uses the same network, so she shouldn't notice any difference.

Probably Virgin's customer service is slightly worse even than Orange's, but there's not much in it, certainly not £10-£15 a month's worth, or more than that unless Orange will agree to include answerphone in her bundled minutes (she hates Hullomail. Edit: ... or rather she doesn't want to have to change what she is used to).

Another reason is she may want to buy a tablet to use in her car, and in spite of their T&Cs, Virgin allow you to tether, whereas Orange do not.

DoesntEnjoyCapitalism

Phoned Orange on Saturday 17th as described in my post - on the previous page, post number 5655

Didn't get any good offers over the phone so was given my PAC code. Letter arrived on Wednesday with my PAC and asking me to call the customer services line again.

I've not had a call from retentions

robbies_gal

apple pie i wouldnt count on cex theres a thread on here somewhere they class any little dink as not mint

DoesntEnjoyCapitalism

Bye bye Orange, I gave you 2 weeks to call me back with any sort of retentions deal! (I don't think I even ever got to speak to retentions, I never got passed through after calling the 150 helpline).

Your offer of 50 mins, 250MB, unlimited texts, Samsung Galaxy Ace2 - £15 a month was bordering on offensive.

I'm ordering my Giff Gaff SIM tonight and I'm off after about 8 years together.

Bluedepth

After months of not going anywhere, finally someone with a sensible offer called last week. Here is what I have agreed to.

Note 2 lte version : £80
First month : £6
Following 11 months : £26
£5 (loyalty!) discount after 12 months bringing the monthly cost down to £21 for the remaining contract.

So all in all £624 contract over 24 months for a latest phone.

I have to say that you need to be very persistent with them and not lose patience. Whoever gives up first wins and very importantly, you must haggle.

Happy haggling and good luck

OneBrightStar

My contract is up but these guys are offering so little to existing customers. Very poor CS indeed.....even rude sometimes if not all times.

georgemac_2

I got the letter asking me to call orange. Called today. Said I wanted HTC one x plus or Google nexus 4. Was told they do not do these handsets. I said well I guess I have to leave? Basically yes, no effort made to persuade me to stay. Very dissapointing.

I may go Sim only, HTC droid will be released after new year, oxe x plus deals will be even better after this. I may just root my desire HD and upgrade it to jelly bean and stick with this.

robbies_gal

u can always upgrade theourgh p4u or cw no hassle and more choices

woody252506

My orange contract expires on 17/02/13.

Is it worth ringing now to see what they can offer?

Im seriously thinking of leaving. I currently pay £26 a month for 300 mins, unlimited texts and 500mb for data. Broadband is £7.50 a month too with them.

I can get a Samsung Galaxy Ace from Tesco mobile on a 2 year contract. 500 mins, 5000 texts and 500mb of data for £12.50 a month. Then on top ill get free broadband for a year. Thats a huge saving!!!!