Orange Retention Offers

robbies_gal

glad you got what you wanted-as for the buying you out they usually do that anyway depending on what the next phone you want to get

i heard they wont do it for iphones though

Scotty1.7

Just sorted my renwel - cheers for the heads up

Got a free S2 in white/Silver (?)
300 minutes
Unltd texts
500mb net

£22.98 a month all in

infiniti

lampieuk wrote: »

infiniti,

Despite several phone calls to Orange over the past few days, best I have been able to get them to agree to is same as you i.e. £36pm for Unlimited calls and texts. 500mb data (I assume you mean 500mb and not 500gb ?? !!) and 4S for £99. However, when I mentioned moving to T-Mobile as possible £50 cashback on sites for new contract, they also offered 1 month free i.e. a £36 credit on my account, not much of an improvement, but better than nothing.

Hi Lampieuk

Thanks for the feedback and you are certainly correct regarding the data! The agent I spoke with was supposed to call back and he never did so will have to call back in during the week and see how to take it from there. Although have seen some very good cashback offers through e2save (with whom I am familiar with the cashback terms) offering the £36 pm full monty deal on an effective basis of as little as £20 pm with a basic low end phone however this is still not that great if I ultimately want to buy an iphone.

Will try the cashback route as you have suggested and try and get a month's free line rental too.

Many thanks

Also thanks to niktheguru. for some reason they didn't even offer the 2,200 minutes deal so may try for that alternatively as that with unlimited landlines would fit the bill completely.

Many thanks

b1505

niktheguru wrote: »

As i mentioned a few pages back I basically got the full monty deal with orange back in november. However i didn't really have to haggle, they basically offered it to me. I wanted an android phone but they couldn't do decent deals on it, but they said i could have an iphone 4s for £60 and a monthly tariff for £36 with 2200mins, unlimited landlines, data, texts, tethering (plus the standard magic numbers), but i don't know if they were only offereing it for a limited time.

This was thru retentions though. Upgrades don't come close.

Good luck!

How did you get through to retentions? I can upgrade from the beginning of March and this deal with the iPhone 4s would be perfect for me.

robbies_gal

can you just upgrade or is the contract near the end of its term? you wont get a good deal 3 months before the end just with an upgrade

niktheguru

b1505 wrote: »

How did you get through to retentions? I can upgrade from the beginning of March and this deal with the iPhone 4s would be perfect for me.

Retentions is an outbound service only, meaning they have to call you. The way you speak to the retentions department is to go to upgrades via 150 (i don't think there is a disconnection option anymore like there used to be!) Speak to them about what they can offer you. They almost always just offer whats on the website. Then ask for your PAC code (as you want to leave because the deals are not good enough) They will then issue you with a PAC code.

Retentions should then call you within a week to discuss if there is anything they can do to keep your custom. Its best to be armed with some offers from other companies that you'd prefer and they will try their best to help.

Remember the best deals come when you are OUT OF CONTRACT. Don't bother ringing them in the last few months of your contract, they won't come close. Always call as soon as your contract has ended.

With regards to the deal I got, i'm not sure if they are still offering it. When it was offered to me they were only offering it to a "select few customers" (whether thats true or not who knows!) and i had to give them an answer that day.

At worst, you can always just take the full monty deal with t-mobile now, uses the same network anyway!

Hope that helps someone.

b1505

niktheguru wrote: »

Retentions is an outbound service only, meaning they have to call you. The way you speak to the retentions department is to go to upgrades via 150 (i don't think there is a disconnection option anymore like there used to be!) Speak to them about what they can offer you. They almost always just offer whats on the website. Then ask for your PAC code (as you want to leave because the deals are not good enough) They will then issue you with a PAC code.

Retentions should then call you within a week to discuss if there is anything they can do to keep your custom. Its best to be armed with some offers from other companies that you'd prefer and they will try their best to help.

Remember the best deals come when you are OUT OF CONTRACT. Don't bother ringing them in the last few months of your contract, they won't come close. Always call as soon as your contract has ended.

With regards to the deal I got, i'm not sure if they are still offering it. When it was offered to me they were only offering it to a "select few customers" (whether thats true or not who knows!) and i had to give them an answer that day.

At worst, you can always just take the full monty deal with t-mobile now, uses the same network anyway!

Hope that helps someone.

Thank you for that, going to try and hold out until the end of my contract but my current phone keeps breaking so might just have to see what they'll let me upgrade to.

crazilady

Hi I am due to come to the end of my contract with orange can anyone tell me the offers they have had and the best time to negotiate with them.
thanks

grumbler

crazilady wrote: »

orange retentions offers ???

Orange Retention Offers

"Search this Forum" tool is the green bar at the top of the board.

robbies_gal

not really a retnetion deal got a phone call from p4u about my orange upgrade and they offered the new sony xperia s in white for 600 mins ultd text 1gb for 24 months-28.50

i said i wasnt interested in that long could they do it for 18 so i got 400 mins ultd text 750gb free white phone which usually would be 36 pounds but they gave me the deal fr 28.50

cant see that deal anywhere else atm i suppose time will tell but im happy with that seeing as orange itself hasnt even got the phone listed as coming soon