Orange Retention Offers

dhbedson

dhbedson wrote: »

They didn't even attempt to match an offer for me today... Sony Xperia S from Phones4U on one of their OWN tariffs for £26/month for 24 months, they couldn't go lower than £32... so called back and said "can I cancel?"

"yeah sure, all done sorry we couldn't match"

Well done on retentions... gonna go order the O2 £27 a month one with £100 cashback from Quidco... the bonus is I get it in white

PS Cashback ends in 12 hours! Great deal, works out £23/month with O2 - 300min, 3000 text, 500M data and free wifi.

How funny. they called me back today and offered to match the Phone4U one if I would stay with Orange - too late, my new Xperia S has arrived and is...well, words can't do it justice!

robbies_gal

i have that good isnt it

Toe-Jam

MorecambeChris wrote: »

Great deal on Orange for my iphone, very happy.

Just come to the end of a 2 year iphone contract at £37 per month. They offered me Dolphin 7 for £7 per month!

PS: Why is this offer not on the main iphone page? There is other similar sim-only deals for when you own the phone, on that page! Nearly went for a more expensive £10 or £12.50 one!!

Not that impressive considering you can get 300 mins unlimited sms and 250 internet on T-mobile for £7.50 and £25 cashback if you use quidco.

http://www.t-mobile.co.uk/shop/sim-only/sim-only-pay-monthly-10-12m/t-mobile-sim-card-offer/extras/

Bunnyboy

I called Orange as I had been on an ancient 30min contract for years.

After a couple of calls I was offered 400 mins, unlimited texts, 500mb internet and a Samsung Galaxy Ace for £10.50 a month plus £20 for the phone on a 24 month contract.

This seems good to me, but wondered what others thought.

Thanks.

Rootless_Tree

Toe-Jam wrote: »

Not that impressive considering you can get 300 mins unlimited sms and 250 internet on T-mobile for £7.50 and £25 cashback if you use quidco.

http://www.t-mobile.co.uk/shop/sim-only/sim-only-pay-monthly-10-12m/t-mobile-sim-card-offer/extras/

Is there any way to get the same offer but with a micro sim?

I don't want to use a sim cutter but that offer would really suit me at this moment in time.

Ryno89

Tony5101 wrote: »

Does anyone know how Orange values it's customers when it comes to "upgrade" time?
Is a customers "worth" simply based on the amount of money that they spend, or is it also based on how much money the network earns from termination rates?
Just wondering as I travel quite a lot for work, and rather than divert my landline to my business mobile, I could divert it to my personal one instead and maybe use it to my advantage.
Just a thought anyway...anyone got any idea?
Cheers,
Tony

Yeh I found out today.
It seems that whatever you pay in your contract, you may or may not be earning a "loyalty discount" to your account. When I started with Orange, I was paying £30 a month for 2 years. After this contract I had then earned myself ~ £300 of Loyalty points or whatever you want to call it. They discounted my current plan from the £30 to £21.50 and gave me Data (which my old contract did not have) for free, (1gb). And to add to this they gave me a free HTC Desire! I was chuffed.

So I'm nearing my current end of contract but want the new HTC One X, and Orange do a special upgrade early thing where it would cost me £60 to buy out my current contract and start a new one with them. Rather than pay a £81 disconnection fee. I said sure, but then the upgrades department said that they could not really offer me any kind of discount to my account as I only had £59.99 loyalty money in my account due to my current contract being so cheap. This then meant I could get no discount, but they would give me the phone for free.
Without this loyalty their price they could give me a contract which would cost £200 more than the same deal else where.
I told them this but they said that it kind of works like they show me loyalty with the discounts then I have to show them some. So I told them thats fine, but it is not worth £200.
They then said that other retailers do not give you 6 months care on the phone, if it breaks they replace it. I have actually used that in the past, the phone broke after 5 months, they replaced with a new one which also broke after 5 months which was no longer covered as it was now the 10th month. So I had a phone worth £10 paying £30 a month for it. Wasn't the best. Is that allowed? Not covering it for the basic 1 year thing?

I'm likely to phone back tonight to disconnect, but I believe that charge is £81 for me. Could someone tell me, if I leave the contract running till the end, could I transfer my number still? Via the PAC code? Or would I have to wait for it to be over?

Thanks!
Ryan

robbies_gal

you have to buy your contract out then get the pac -otherwise they wont issue you one

kingcog

I have been with Orange for 10 years and have always had good retention deals. I am currently on:

18 month contract
Free Nokia E5
200 x-net
200 x-net loyalty
300 texts
unlimited landlines
500mb
£10.50

This is plenty for me but I would quite like to get it down under a tenner for a similar handset and lock it for 24 months. Looking at the deals on this thread, it seems rare to get under a tenner for any kind of deal, except maybe for SIM only.

Does anyone have any recent feedback on what sort of retention deals are going about at the lower end?

atruefaker

I called Orange today as I am out of contract on 7th May -

Current Deal:
1200 mins, 550 texts, Unlimited internet, 30 picture messages, £30p/m +free HTC Desire

I spoke to two people today, and the rententions person said Orange had shown me loyalty and the honeymoon period was over so I had to show them loyalty - I can't believe that is now their sales pitch.

They offered me these offers -

£30pm - 600mins, 300 texts, unlimited landline, No internet (Free Galaxy S2)
£46pm - 1200 mins, unlimited texts, 1GB internet (Free Galaxy S2 or Nokia Lumia or iPhone). This is over a 50% increase on my current bill

I told them T-mobile offer £36 for everything, and they said they could match it with this -
£36pm - Unlimited calls and texts, 750MB (+phone)

They said I had 72 loyalty points.

Do you think these offers are any good please?

Thanks in advance

reclusive46

atruefaker wrote: »

I called Orange today as I am out of contract on 7th May -

Current Deal:
1200 mins, 550 texts, Unlimited internet, 30 picture messages, £30p/m +free HTC Desire

I spoke to two people today, and the rententions person said Orange had shown me loyalty and the honeymoon period was over so I had to show them loyalty - I can't believe that is now their sales pitch.

They offered me these offers -

£30pm - 600mins, 300 texts, unlimited landline, No internet (Free Galaxy S2)
£46pm - 1200 mins, unlimited texts, 1GB internet (Free Galaxy S2 or Nokia Lumia or iPhone). This is over a 50% increase on my current bill

I told them T-mobile offer £36 for everything, and they said they could match it with this -
£36pm - Unlimited calls and texts, 750MB (+phone)

They said I had 72 loyalty points.

Do you think these offers are any good please?

Thanks in advance

There is no point in staying with Orange. T-Mobile and Orange now have a full network share with smart share, so its pointless if T-Mobile works out cheaper.