Orange Retention Offers

Katexx

After 25 minutes on hold with Orange I got absolutely nowhere. Despite me finding free Samsung Galaxy SII phones for contracts around £23.50-£28 per month, they wouldn't give it to me any cheaper than £36.

Annoyingly, the best deal I found was through Phones4U and still with Orange for £23.50/month but for that I'd have to leave them and start a new contract, so I'd lose all my Magic Numbers etc anyway...and would have to transfer my number to a temporary PAYG sim and then back to the new contract again because I hear you can't transfer straight to a brand new contract with the same carrier? =/ Not sure if it's worth the hassle! Think I'll send off for a free PAYG SIM just in case and have a think.

latecomer

for £12.50 a month I'd be off.

vgjfelix

Just got through after waiting 30 minutes.

Was offered £16 one off payment and then £30 a month for two years or £30 one off payment with £31 a month and could then possible change the plan after that. I mentioned the deal here at phones4u which was £23 a month and a free handset on orange with the same or better mins/text/internet which was actually cheaper to someone walking off the street than a loyal customer but seemed to have no effect.

I think it would actually work out cheaper for me to wait until my contract expired and then sign up again on the deal on the website which is likely to be even cheaper in three months.

Bonkers really.

Felix

vgjfelix

Got through to Phones4u and got a more competitive offer of £26 a month with better mins/txt and internet but it still doesn't match their offer on the website of
Galaxy S2

Orange Panther 26 - 24 Months
200 mins
3000 texts
Includes 750MB Data Allowance
FREE £23.50

Maddening.

Felix

Edward_Turners_Brother

Just got off the phone with Orange upgrades.
Offered a Sensation for £25pm + an upfront payment of £46.
My contract has just expired and when I asked if I would still be receiving my £% loyalty discount I was told No!
I then asked what was their incentive for keeping customers as I has seen a much better deal elsewhere and was told this was the best they could do.
Will ring up and ask for my PAC code.
I have been with Orange for about 14 years; might not be with them much longer!

Just found this deal with e2save:

TMobile

18 month contract
600 minutes
Unlimited texts
£30.64 pm
£19.89 pm by redemption

Why do Orange insult long standing customers with such derisory offers?

snapyou

Only been an Orange customer for 24 months.
Just been offered Samsung Galaxy 2 Black,paid £29 for the handset
then 24 month contract @ £20 /month
600 mins
Unlimited Texts
1gb internet.

Pretty pleased.

Edward_Turners_Brother

Just wasted another 30 minutes of my life trying to get through to them.
Thinking of just cancelling now without listening to any offers I am so hacked off with their customer service!

Parisien

12 year Orange customer........

Deal was....

Free Samsung Galaxy S2
400 X minutes
Unlimited texts
30 pic messages
Free Wifi
1.25 GB net usage
Magic numbers
£20 mth
24mth contract

h1234

Hi,

I got a White Galaxy S2

600 mins x network
Unlimited texts
1GB of internet
With magic numbers, mms etc

All for £27 a month with a free phone for 18 months.

latecomer

come on guys - you need to say what you were on previously to allow some kind of a comparison