Orange Retention Offers

alan17

In need of some advice people. I thought I was in the last three months, turned out when I called up last i was actually in last month of contract.

My "deals" are

San francisco
Phone Free
200 mins, unlimited texts 250mb data
£20

Htc Desire
Phone £49.99
200 mins
unlimited texts
500mb data
£23

So the deals i was offered were useless just the same as a new customer, I also refused to accept as I don't want my bill increasing too much.

I am now however out of contract, am i correct in thinking if I call up now, retentions cant offer me any deals? basically its just rolling on at the moment.

I cant decide whether to hang on for wildfire S or Desire S and see upgrade prices.

Or to just get my pac code and go for a monthly rolling sim!

Gadgetmaster

matthewandemma wrote: »

I went through to the rententions and the best they could offer me was £33 a month to get the phone free..

I haven't a clue how all these people are getting offers cus I cant get anything near decent. I have 21 days remaining so i might just cancel and get a new deal on that mobiles website.

The way I played it was to look up the deals available on retailers websites, going via Quidco for cashback. Work out the actual monthly cost including all discounts/cashback offers, THEN ring Orange retentions. SMILE, it really can be heard down the phone...and BE POLITE THROUGHOUT. I told them that I was sorry to be doing this...happy with your service...always recommended them...hot air, hot air BUT I have been contacted by a retailer offering me a much better deal than my current contract, so how do I go about keeping my number please?

Surprise surprise, they ask what the offer is and who with, to which I tell them the RETAILERS name (offer was with Orange, so didn't mention that, silly me), and roughly the number of SMS/data allowance/mins (unlimited, hundreds, more than i'll ever use etc etc).

They make offer, I suck teeth, tell them it's very reasonable but I was hoping for X phone, (I chose one that Orange don't do, so no way they could only match the offer) a few more mins, more data, whatever. Much Hmmming, I'm tempted, I just don't know what to do for the best, anything to make them think they nearly have you, then a bit of silence which most people will want to fill...with a better offer.

Hey, even tell them you would do the deal if only they could offer a better phone / bit of discount on the phone you really want (I did this AFTER getting them to offer everything, and more, than I was hoping for).

No guarantees of course, but it's my way, and never failed yet. Good luck

Gadgetmaster

alan17 wrote: »

My "deals" are

San francisco
Phone Free
200 mins, unlimited texts 250mb data
£20

Htc Desire
Phone £49.99
200 mins
unlimited texts
500mb data
£23


I cant decide whether to hang on for wildfire S or Desire S and see upgrade prices.

Or to just get my pac code and go for a monthly rolling sim!

Wow, lousy deals Why not try seeing what you can get elsewhere (go via a cashback site), then ring Orange, tell them the very best deal you have found, then see if they will beat it. If not, I'm sure T-2-voda-gaff will welcome you.
Good luck

malid

Hi guys, when ringing from a landline, does anyone know what the free retentions number is please? Thanks

dave_dph

Do Orange offer sim only retention deals?

Mom's Raccon £35 plan coming to an end soon, be good to have an idea what to expect before calling.

alan17

dave_dph wrote: »

Do Orange offer sim only retention deals?

Mom's Raccon £35 plan coming to an end soon, be good to have an idea what to expect before calling.

They do, I enquired and was offered

monthly rolling sim
200 mins
Unlimited texts
for £15, which is poor compared to some other sim only deals.

adsmithy

This is the deal I've just accepted for my two phones (just within last month of contract)

1st phone (previously £25/month on 18 month contract)
HTC Desire HD
handset for £25.99
800mins
unlimited calls to landlines
1300 texts
1GB data
30 photomsg?
for £15.31 per month (24months)

Well pleased.

However 2nd phone deal not so great (previously £15/month 18 month contract)
HTC Desire
handset for £49.99
400mins
300 texts
unlimited calls to landline
500GB data
£22.50 per month (24months)

I think the reason they couldn't do any better deal for the second phone was because of low use (100-150 mins per month).

Overall, happy with the new phones, greater minutes and slightly reduced overall monthly payments combined

stclair

malid wrote: »

Hi guys, when ringing from a landline, does anyone know what the free retentions number is please? Thanks

This is a free number for orange if this helps 0800 079 438

Gadgetmaster

adsmithy wrote: »

This is the deal I've just accepted for my two phones (just within last month of contract)

1st phone (previously £25/month on 18 month contract)
HTC Desire HD
handset for £25.99
800mins
unlimited calls to landlines
1300 texts
1GB data
30 photomsg?
for £15.31 per month (24months)

Well pleased.

However 2nd phone deal not so great (previously £15/month 18 month contract)
HTC Desire
handset for £49.99
400mins
300 texts
unlimited calls to landline
500GB data
£22.50 per month (24months)

I think the reason they couldn't do any better deal for the second phone was because of low use (100-150 mins per month).

Overall, happy with the new phones, greater minutes and slightly reduced overall monthly payments combined

Great deal on the HD, although less so on the basic Desire, but the important thing is that you are happy, AND have made a saving...enjoy

smartcrab2000

adsmithy wrote: »

This is the deal I've just accepted for my two phones (just within last month of contract)

1st phone (previously £25/month on 18 month contract)
HTC Desire HD
handset for £25.99
800mins
unlimited calls to landlines
1300 texts
1GB data
30 photomsg?
for £15.31 per month (24months)

Well pleased.

However 2nd phone deal not so great (previously £15/month 18 month contract)
HTC Desire
handset for £49.99
400mins
300 texts
unlimited calls to landline
500GB data
£22.50 per month (24months)

I think the reason they couldn't do any better deal for the second phone was because of low use (100-150 mins per month).

Overall, happy with the new phones, greater minutes and slightly reduced overall monthly payments combined

First one is a brilliant deal!