Orange Retention Offers

smartcrab2000

collywollys wrote: »

does this look a good deal, currently pay £20.98 at the moment and have been offered

Samsung Galaxy S - £63
500mins
300txt
500mb
£20.98 a month over 24 months or same deal but £84 for the handset over 18 months

Not such a good deal. Go to retentions. You should easily get more discount on handset cost and monthly rental!

collywollys

smartcrab2000 wrote: »

Not such a good deal. Go to retentions. You should easily get more discount on handset cost and monthly rental!

thought so, don't know if going to right dept as when they answer they say "orange loyalty"

is that retentions?

smartcrab2000

collywollys wrote: »

thought so, don't know if going to right dept as when they answer they say "orange loyalty"

is that retentions?

No.. Option 4 for upgrades and in that option 2 for leaving orange

collywollys

smartcrab2000 wrote: »

No.. Option 4 for upgrades and in that option 2 for leaving orange

just offered £37 for the phone

400mins
500 text
500mb
UL landlines

£15 a month for 24 months

Sound better ??

smartcrab2000

collywollys wrote: »

just offered £37 for the phone

400mins
500 text
500mb
UL landlines

£15 a month for 24 months

Sound better ??

Thats much better if ur not in your last month of your contract, you could get better in the last month.. But this is still a good deal and if it serves ur purpose, go for it!

jk76

Current deal

Dolphin 25
200 xnet mins + 200 Loyalty minutes
30 photo messages
Mobile internet - 500MB
Unlimited Anytime Text

Free Orange broadband with livebox

£25/mth

just offererd:

HTC Wildfire
400 xnet mins
300 txt
unlimited landline calls
500MB internet

£17.50/mth

but then they offererd me:

homephone package with broadband
including free calls to 0845 and 0847
upgrade to NTS router

£21.50/mth and the mobile contract down to £12.50/mth

total £33/mth for mobile, home phone and broardband

what does everyone thing of that? Not sure what orange will be like compared to BT for service etc.. on landline?

smartcrab2000

jk76 wrote: »

Current deal

Dolphin 25
200 xnet mins + 200 Loyalty minutes
30 photo messages
Mobile internet - 500MB
Unlimited Anytime Text

Free Orange broadband with livebox

£25/mth

just offererd:

HTC Wildfire
400 xnet mins
300 txt
unlimited landline calls
500MB internet

£17.50/mth

but then they offererd me:

homephone package with broadband
including free calls to 0845 and 0847
upgrade to NTS router

£21.50/mth and the mobile contract down to £12.50/mth

total £33/mth for mobile, home phone and broardband

what does everyone thing of that? Not sure what orange will be like compared to BT for service etc.. on landline?

Thats a pretty nice deal. Try and get a better handset!

jk76

smartcrab2000 wrote: »

Thats a pretty nice deal. Try and get a better handset!

tried that for the HTC desire HD but they said I was only a light user so would either have to pay extra up front or add more to monthly bill which didn't like the sound of!!!

Gadgetmaster

CAPTAINBLONDECHICK wrote: »

I like to be able to send and receive music/pictures etc. via Bluetooth and use my own mp3 as ringtones - do the HTC/Samsung models you recommend allow this?

Thanks again

HTC definitely do, as I have sent both bia BT from my desire to wifes wildfire. Ringtonewise, you either set an individual track as ringtone, or pop it into the ringtone older so the ringtone selector will offer it as a choice. Not sure about the Samsungs though, as having played in local shop, decided that I didn't like them...just my own view though

diamonds

Jon_01 wrote: »

Apparently your method is now the state of play (just done a quick check with CS).

Many apologise for the duff info in the post, I don't work in CS and that was the way it was being done when I did.
Oddly, I asked a CSR to do that last week and he said nothing about the new system? So I was under the impression that it was still current.

Thanks Jon

After years with Orange I'm under the impression most staff cant read french that must be the reason for the bad communication & understanding of many CSR's in customer care (Indian call centres are even worse) either that or a lack of proper communication from Tom Alex top teams. Needless to say no credit on my bill.....