Orange Retention Offers

smartcrab2000

Alfreton_Red wrote: »

So you spend £10 a month and Orange make you a brilliant offer like that, which totals out to £336 over the duration of the contract. I average around £30 a month and Orange won't go below wanting £770 from me over the duration of the contract for a Desire HD.

Orange are a complete and utter (expletive) joke.

No offence to you btw Smartcrab

No offence taken mate! I know orange can be like that at times. Last year they did the same to me when I was negotiating my contract extension at that time. I wrote some long frustrated mails to them and then someone from their senior leads team called me and offered me a pretty good deal (£10 per mont, 18 mths, 300 xnet mins, 300 texts, unlimited landline and Nokia 5800 for £17 one off). At that time I was on a £25pm contract so that was a good deal. I have been negotiating over last 2 months with them and finally got a good deal.
Someone on the forum did say that best deals can be had in the last month. I entered mine yesterday only so maybe got a nice deal. Just keep trying every couple of days. It all depends on the guy you get to. In the morning yesterday when i called, i was offered the same deal but phone for 160£, no internet or picture messages. Called up after 2 hours and got this brilliant deal. Didn't even bat an eyelid. If it helps i spoke to Shaun.
I might even sell the phone as already have iphone 3gs and the wifey is happy with her Nokia 5800, which would make the contract free for me :rotfl:

mimi1234

I have been with Orange for about 10 years now. My contract is up on 10th January 2011. I pay by Direct Debit, always pay on time and my bills are about £45 a month. I called up yesterday and was offered a HTC Desire for free or a Samsung something or the other for £49.99 with 500 free minutes, unlimites texts and 500mb internet for £30 a month. Is that a good deal or not? HELP! I'm sure I have seen things at Phones4U and such like where the phones are free, the monthly charges are cheaper and stuff.

What is the retentions team? How do I get through to them? Thanks in advance.

smartcrab2000

mimi1234 wrote: »

I have been with Orange for about 10 years now. My contract is up on 10th January 2011. I pay by Direct Debit, always pay on time and my bills are about £45 a month. I called up yesterday and was offered a HTC Desire for free or a Samsung something or the other for £49.99 with 500 free minutes, unlimites texts and 500mb internet for £30 a month. Is that a good deal or not? HELP! I'm sure I have seen things at Phones4U and such like where the phones are free, the monthly charges are cheaper and stuff.

What is the retentions team? How do I get through to them? Thanks in advance.

I wont say thats a good deal. You have been such a heavy payer and are bound to be in Band 5. Call 150 from ur phone and select upgrades and then retentions. Speak to them. See my post on Page 194. I got offered a great deal and I pay only 10£ per month though I paid 156 for phone. I am sure they should be able to offer you the desire hd for free in about 10-15 £ per month with all that you require!

beano4444

Has anyone had any good deals for the iPhone 4 offered?

smartcrab2000

beano4444 wrote: »

Has anyone had any good deals for the iPhone 4 offered?

I dont thnk you would get any deals for iPhone 4 other than those on their website. The iphone prices are mostly dictated by Apple as they also get a share in the same.

smartcrab2000

mimi1234 wrote: »

I have been with Orange for about 10 years now. My contract is up on 10th January 2011. I pay by Direct Debit, always pay on time and my bills are about £45 a month. I called up yesterday and was offered a HTC Desire for free or a Samsung something or the other for £49.99 with 500 free minutes, unlimites texts and 500mb internet for £30 a month. Is that a good deal or not? HELP! I'm sure I have seen things at Phones4U and such like where the phones are free, the monthly charges are cheaper and stuff.

What is the retentions team? How do I get through to them? Thanks in advance.

smartcrab2000 wrote: »

I wont say thats a good deal. You have been such a heavy payer and are bound to be in Band 5. Call 150 from ur phone and select upgrades and then retentions. Speak to them. See my post on Page 194. I got offered a great deal and I pay only 10£ per month though I paid 156 for phone. I am sure they should be able to offer you the desire hd for free in about 10-15 £ per month with all that you require!

@mimi1234: Did you manage to speak to Orange again?

beano4444

smartcrab2000 wrote: »

I dont thnk you would get any deals for iPhone 4 other than those on their website. The iphone prices are mostly dictated by Apple as they also get a share in the same.

Ok thank you. If I take an early upgrade, will my remaining months get added onto the new contract?

smartcrab2000

beano4444 wrote: »

Ok thank you. If I take an early upgrade, will my remaining months get added onto the new contract?

Yes. Any months left in the existing contract would get added to the new contract
If you are not particularly interested in iphone, HTC Desire HD is a nice phone. I got that on contract and very cheap. See my post #3877 on Page 194. Cant add link as new user.

jones8892

Just managed to get the below for the missus... seems fair enough to me. More than enough minutes and texts for what she needs and a reasonable price for the handset:

400 Mins Xnet
UL Landline
300 Texts
500mb Internet
Galaxy S - £124.99
£10pm for 24 Months

smartcrab2000

jones8892 wrote: »

Just managed to get the below for the missus... seems fair enough to me. More than enough minutes and texts for what she needs and a reasonable price for the handset:

400 Mins Xnet
UL Landline
300 Texts
500mb Internet
Galaxy S - £124.99
£10pm for 24 Months

Thats a nice deal. A little more push and you should have got this deal for 18 months. Still good enough!!!