Orange Retention Offers

powerful_Rogue

Samuraiman89 wrote: »

Hi,

From having spoken to Orange several times, I believe the Banding system is worked out by averaging your spend (bills) in the last three months. The Banding roughly works out as:

£1- £10 = Band 1 + 2
£10 + = Band 3
£20 + = Band 4
£30 + = Band 5

By being on a certain Band, you accumulate loyalty value 'points', which is essentially a pot of money that Orange can use towards discounting your upgrade deal. More loyalty in the pot means greater flexibility in offering you cheaper line rental costs and/ or free handsets.

Band 5 according to Orange pretty much enables you to get pretty much any handset for free (excluding the iPhone4). As mentioned, this is how I believe the the Banding system works :-)

Many thanks for that, im trying to work out how each network operates its retentions so I can write an artice for my site.

Once its established which band people are in, do you know what criteria is used to award people points?

cgk1

carl1980 wrote: »

I’ve just been offered the following by Orange retentions:-

18months contract
400 mins
Unlimited texts
Magic Numbers to continue
£22.50 per month

Nokia C3-01 Touch and Type - free

I’ve got 7days to change my mind and look at the handset and if I'm not happy I can return it and cancel the contract.

My contract expires on 10/01/11

The chap who I spoke to said that I am currently a band 2 customer so my choice of free handset was limited unless I wanted to spend £30.00 + per month.

He did say that 18months ago I was a band 5 customer but since adding my misses as a magic number and going on to a contract with unlimited texts I had dropped 3 bands because my bills have massively reduced. He also said that Orange no longer offers loyalty discounts like they once did and that most of the more expensive handset would not be in stock for Christmas.

Hope this helps - any comments???

That seems a bit rubbish to me, I get 1000 minutes, unlimited texts and 500mb of data for £15 a month on a rolling monthly contract. If you consider that the C3-01 is a £150 phone, your monthly phone subsidy is about £8.

steve237

Been reading this thread with interest for a few months, so thought I'd post the offer I've just had.

My situation is I've just come out of an 18 month contract on tenner a month with an LG Arena.

Called up pretending I wanted to leave, got tempted to stay, then said I could be tempted if they could offer the HTC Desire HD for a better price than I had seen elsewhere. They offered:

100mins
Unlimited texts
500MB data
Phone: £150
24 month contract
£15 per month

This works out at £21.25 over the course of the 24 month contract.

I'm not bothered about lack of minutes as I use my company mobile most of the time.

I was tempted, but told the guy that if I go to quidco, I can get between £40-80 cashback signing up to a new contract and the phone for free. Cheapest I can find is £25 per month though for new customer.

My plan is to call back in 2 or 3 weeks and see if I can get the handset free, or for fifty quid. Or the phone for free and the monthly fee at £20.

laudo

Am now able to upgrade.

at the moment i get 1200 anynet mins, 500 texts, unlimited internet, free orange to orange calls, and free unlimited weekends to all networks. Pay £45 for that. Dont go over any of that.

They wont let me keep this plan and add ons if I wanna get an iphone.

Any pointers on what phone to get? Can I just not get a phone and stay with what I have, and get a line rental discount?

welshman1982

The iphone tariffs do seem to be pretty lame. See if you can get a decent new mobile and some kind of monthly rental discount too.

Say for example you got the HTC Desire HD its a pretty decent phone. If you didn't like it or really wanted to get an iphone you could sell the HTC Desire HD (its going for about £190 on mobile phone recycling websites) or you'd get more from the likes of Ebay etc then put that money towards buying an iphone. Summer is always a new iphone release so 6-7 months time it'll be iphone 5.

Alternatively if you managed to get a decent line rental discount work it out and see what would save you the most.

EG If you had a £5 a month discount with no new phone then over 2 years you'd save £120.

So with this example you'd be better trying to get a decent free phone and flogging it.

After lots of negotiating and Orange screwing up my account last night I managed to get:-

HTC Desire HD free
1000 anytime any network minutes
Unlimited texts
Unlimited mobile internet
Kept my Magic Numbers
24 month contract
£15 a month.

steve237

welshman1982 wrote: »

The iphone tariffs do seem to be pretty lame. See if you can get a decent new mobile and some kind of monthly rental discount too.

Say for example you got the HTC Desire HD its a pretty decent phone. If you didn't like it or really wanted to get an iphone you could sell the HTC Desire HD (its going for about £190 on mobile phone recycling websites) or you'd get more from the likes of Ebay etc then put that money towards buying an iphone. Summer is always a new iphone release so 6-7 months time it'll be iphone 5.

Alternatively if you managed to get a decent line rental discount work it out and see what would save you the most.

EG If you had a £5 a month discount with no new phone then over 2 years you'd save £120.

So with this example you'd be better trying to get a decent free phone and flogging it.

After lots of negotiating and Orange screwing up my account last night I managed to get:-

HTC Desire HD free
1000 anytime any network minutes
Unlimited texts
Unlimited mobile internet
Kept my Magic Numbers
24 month contract
£15 a month.

That is a ridiculously good deal. How did you manage that?

welshman1982

My last upgrade was 19 months ago and as my average monthly spend now is about £60 I asked what could they offer a few times during my last 3 months and had really rubbish offers. They tried using Orange Wednesdays as a reason to stay but when I told them I'm disabled and I get buy one get one free on cinema tickets at the cinema all year round they were a bit lost for words.

I said give me my PAC Code I'm leaving so they posted it to me. When it arrived theres a phone number to ring to try and get you to stay so I rang it. Had some crappy offers again so refused and tried ringing again. I told them what I'd been offered by Vodafone as I already have a contract with them (my mothers a Vodafone customer but I said I was lol) and they beat it. Next time you ring them quote some deals from other networks and see if they can match them.

Haggled the price down on the phone to zero after they tried like crazy to give me a HTC Desire. I told them the desire is almost 12 months old and all HTC handsets only ever have one Android update then they concentrate on the new phones. Pluys any Orange mobile phone only has a 6 month warranty from Orange on it. Can't see the point in getting a HTC Desire knowing that it will never have any more updates and having it for a 24 month contract.

Mind you they have over charged me a few times too so dunno if that had anything to do with it.

If you wait until your contract is up with Orange, ask for you PAC Code then ring them on the number thats in the letter and negotiate like mad. Tell them if you join Vodafone you can get £150 cash back via quidco and see what they say. I know you might not use 100 minutes now but my reasoning is that you don't know whats going to happen in the future yet alone 2 years time. As someone else said they'll give you more minutes if they know from your past months usage your not going to use them as it won't cost them anything. Whats the worst that can happen?

To get this upgrade deal I think I must have rung up at least 9 times over the past few weeks. At least its a free call!

Thats my advice anyway. Good Luck.

steve237

welshman1982 wrote: »

My last upgrade was 19 months ago and as my average monthly spend now is about £60 I asked what could they offer a few times during my last 3 months and had really rubbish offers. They tried using Orange Wednesdays as a reason to stay but when I told them I'm disabled and I get buy one get one free on cinema tickets at the cinema all year round they were a bit lost for words.

I said give me my PAC Code I'm leaving so they posted it to me. When it arrived theres a phone number to ring to try and get you to stay so I rang it. Had some crappy offers again so refused and tried ringing again. I told them what I'd been offered by Vodafone as I already have a contract with them (my mothers a Vodafone customer but I said I was lol) and they beat it. Next time you ring them quote some deals from other networks and see if they can match them.

Haggled the price down on the phone to zero after they tried like crazy to give me a HTC Desire. I told them the desire is almost 12 months old and all HTC handsets only ever have one Android update then they concentrate on the new phones. Pluys any Orange mobile phone only has a 6 month warranty from Orange on it. Can't see the point in getting a HTC Desire knowing that it will never have any more updates and having it for a 24 month contract.

Mind you they have over charged me a few times too so dunno if that had anything to do with it.

If you wait until your contract is up with Orange, ask for you PAC Code then ring them on the number thats in the letter and negotiate like mad. Tell them if you join Vodafone you can get £150 cash back via quidco and see what they say. I know you might not use 100 minutes now but my reasoning is that you don't know whats going to happen in the future yet alone 2 years time. As someone else said they'll give you more minutes if they know from your past months usage your not going to use them as it won't cost them anything. Whats the worst that can happen?

To get this upgrade deal I think I must have rung up at least 9 times over the past few weeks. At least its a free call!

Thats my advice anyway. Good Luck.

What was the deal you got in the end then? Length of contract, monthly fee, etc. And was it a Desire HD?

Cheers

Samuraiman89

powerful_Rogue wrote: »

Many thanks for that, im trying to work out how each network operates its retentions so I can write an artice for my site.

Once its established which band people are in, do you know what criteria is used to award people points?

Cheers.

As far as I know a computer system works out your eligibility. My theory is that the likelihood of you getting an expensive handset is partially determined by how likely you are in which to 'overspend' your current line rental. So for example if your monthly line rental is £15 and you spend say £18 every month instead, this 'boosts' your 'loyalty' with Orange. So in effect Orange expects you to overspend in future so is more likely to take a gamble on you by offering a more expensive handset, expecting to recoup the costs somehow.

Obviously this is just one of the key factors from my own experiences, as an Orange user with quite an erratic spending pattern.

Other factors that Orange have told me which affects your loyalty are;

1. Using too many Magic Number minutes (as according to Orange, the network still has to pay for it)
2. Speaking to Orange sales/ upgrade too often (as it means time 'wasted', that could be spent on other customers, which is ridiculous in my opinion)
3. Missed/ late bill payments etc.

I'd take the last three points with a pinch of salt though, as those Orange sales people can be very shifty ¬ ¬

welshman1982

The deal I got in the end was the one I posted in post number 3817.