Orange Retention Offers

Jon_01

calvinac wrote: »

For existing customer ?

As this is the retentions thread, then yes.

legend76

calvinac wrote: »

For existing customer ?

Yes, I was quite surprised.

tidyingmargo

I wish I'd been offered that!!!

I just phoned them and was told that no matter what talk plan I went onto, the cost of the HTC Desire would be £100!

Surprisingly, I didn't think that was the best deal - I requested my PAC code.

I honestly thought I'd be able to get it for less than that - free probably!

:shocked:

DCFC79

legend76 wrote: »

Yes, I was quite surprised.

are you a high spender

edifyingDiscourse

I spoke to a nice young lady today about upgrading and explained my situation.

Anyway, the lass said she could give me 400 minutes, unlimited texts, 80mb of Internet for £22 a month, plus a range of free phones. The x10 was £149 for me, so I guess I'm not a high band customer. I asked her to put it on hold for me, and in the mean time I'm going to speak to retentions to see what they can offer me.

adamnsu

dustystar02 wrote: »

Thank you Old Gold. I thought I had imagined the rudeness I experienced. A complete disinterest in my custom and very rude and unhelpful member of staff greeted me when I rang in last week.
My PAC code arrived this morning so it's bye bye Orange for me!

I agree with you both. I have spoken to 7 retention staff and it seems like Orange currently does not value its existing customers.

It seems they want to retain only the top spenders which is obvious.

adamnsu

legend76 wrote: »

Yes, I was quite surprised.

Happy times for you mate. Enjoy

DCFC79

adamnsu wrote: »

I agree with you both. I have spoken to 7 retention staff and it seems like Orange currently does not value its existing customers.

It seems they want to retain only the top spenders which is obvious.

i feel the same as well but i do understand why the high spenders are retained

legend76

DCFC79 wrote: »

are you a high spender

No, I have been on Dolphin25 for the last 17mths which I have been getting for £20. My total bill is never more than £30.

Anyway, I now need to wait for the text to advise its back in stock.

DCFC79

legend76 wrote: »

No, I have been on Dolphin25 for the last 17mths which I have been getting for £20. My total bill is never more than £30.

Anyway, I now need to wait for the text to advise its back in stock.

just have patience, i got my text on monday saying to call and i was put on the list 2 weeks ago