Orange Retention Offers

DCFC79

Just spoke to a good rep at orange retentions, he offered me a better deal for me which was £20 400 mi, unltd texts, unltd internet and £99 for the phone on a 24 month deal, this is better than what i was offered other day

snowydogh

DCFC79 wrote: »

Just spoke to a good rep at orange retentions, he offered me a better deal for me which was £20 400 mi, unltd texts, unltd internet and £99 for the phone on a 24 month deal, this is better than what i was offered other day

That's what I would like but the only time I rang up I got offered the same deal in both upgrade and retentions! I thought retentions would offer better than upgrades but noooo....

They offered me 100mins, unltd texts and unltd internet for £20 p/m with £150 for phone (24months) not very good!!

I want what you got offered...

DireEmblem

I called up to cancel today, given i'm tempted to move over to an iphone...

Are they correct in saying if i straight cancel my contract, i need to be sent a payg sim, they will transfer my number over onto that, and then i would need to transfer to my new contract once i sign up?

Seems a long way round of doing things.

Jon_01

DireEmblem wrote: »

I called up to cancel today, given i'm tempted to move over to an iphone...

Are they correct in saying if i straight cancel my contract, i need to be sent a payg sim, they will transfer my number over onto that, and then i would need to transfer to my new contract once i sign up?

Seems a long way round of doing things.

If you cancel, you lose your number.
If you ask for a payg sim they'll move it to that. BUT you have to call and register it, your contact will not end until you do.

There are threads on here about once a month where people have got the payg sim and just thrown it in a draw and done nothing with it and then a few months later they find they're still being charged for their contact !

Old_Gold

Jon_01 wrote: »

If you cancel, you lose your number.
If you ask for a payg sim they'll move it to that. BUT you have to call and register it, your contact will not end until you do.

There are threads on here about once a month where people have got the payg sim and just thrown it in a draw and done nothing with it and then a few months later they find they're still being charged for their contact !

What do you mean if you cancel your contract you lose your number? Dont you just port it over to a new contract elsewhere? As far as I can see it is if you cancel your contract but dont port the number you lose it.
The difficulty seems to be the timing as far as I can see. It has to be in the last month of the contract but you will always lose out at least a few days on your contract.

Jon_01

You can't cancel AND get a pac. Its one or the other.
If you cancel the contact ends in 30 days and the numbers lost.
If you take your pac, when you use it your old contact end and the number gets transferred to your new network.

Mark22

Bubby wrote: »

Hi I have got a blackberry on Orange. I am pretty happy with it but want a new one as its looking a bit battered after a year:o

I currently pay £29 per month for 600 mins and 500 texts but don't use half of my mins:o, so I want a new blackberry with a lower tariff.......do you think this is reasonable?

Yeah I think if you ask for around £20 a month, you might get that.

Mark22

Freedomfighter_2001 wrote: »

I am currently on the Dolphin 30 (400 mins, unlimited texts) tariff but only paying £20 inc 500Mb internet. My contract runs out on August 16th and I rang Orange today to see what they could offer on the HTC Desire front. They only two offers they would give me are:

18 Months
400 Mins
Unlimited Texts
500Mb
£22.50 Per Month
£50 off the phone bringing it down to £100.

OR The other deal offered was:
24 Months
400 Mins
Unlimited Texts
500Mb
£17.50 Per Month
Phone for £100.

Neither of these deals appeal to me. I don't want a 2 year contract and I certainly don't want the same minutes/texts as I currently get for MORE money that I currently pay. So much for customer loyalty bonuses eh.

You say so much for loyalty, but straight away I can see your a band 3 customer, also, you have had a £30 talkplan with no internet for £20 a month with internet. Your bills obviously are around that amount each month, Orange havent made enough money off you to give you a better than new customer offer, so sorry but its just tough. Like it or lump it.

Mark22

Freedomfighter_2001 wrote: »

I would be interested in hearing about that too. I hate dealing with P4U but if they can give me a better dealt then I would listen to their offers.

Heres the catch with P4U

No returns on the phone. So if you dont like it, or it breaks. Your stuck.

Any problems, and I mean any, you need to deal with P4U, as your not buying anything when you have a problem, they dont care. If you leave Orange, please go to a network directly.

That way youve got returns policies, warranty etc.

Mark22

robrymond wrote: »

No catch, I didn't take out insurance, much to the bemusement of the staff. I just carry on, the only thing they said could happen is in 3 months when my contract was due to end, Orange may call to sort a deal on the tariff. Having run Orange though, I'm now on the contract until 2011 and the £20 a month (£25 with net) rolls over each month.

Now to decide whether to add orange Care!

I think you may have been fooled here mate.

A great trick with P4U and CPW is that they dont upgrade you, but sell you a new contract. Has your number changed? Orange will not ring you in the final 3 months if you have already upgraded. This is total B.S.

Check you only have one active account ASAP. If you have two, then thats just P4U all over for you. Even if you have one, then your lucky, and they have still misinformed you.

EDIT: After reading a further post by yourself. I see you have been duped. Well thats "Jokes 4 u" eh? Lesson learned.