Orange Retention Offers

teamcullen

I've just been told by them that the 32gb iPhone 3GS is the same price as the 16gb ones now while it lasts!

Jon_01

DCFC79 wrote: »

Anyone got any tips when calling retentions

Read back through this thread, you'll find lots.

aylesby

I took 18 months sim only 200 talk unlimited text @ £7.50pm through retentions.

smart_cookie

teamcullen wrote: »

I've just been told by them that the 32gb iPhone 3GS is the same price as the 16gb ones now while it lasts!

Sounds too good to be true! :j Was this through retentions?

JameZee

Is retentions different from calling the Upgrade team?? I spoke to Upgrades yesterday about getting a Desire and was told I would have to pay £100 for the phone regardless of what contract I took out....not a happy bunny here.

Jon_01

JameZee wrote: »

Is retentions different from calling the Upgrade team?? I spoke to Upgrades yesterday about getting a Desire and was told I would have to pay £100 for the phone regardless of what contract I took out....not a happy bunny here.

Very different.
Retentions is where you get to after you tell upgrades their offer isn't good enough. They have more options to give you a better deal.

But even they have limits, the system will only let them give you an offer based on your spend over the last 6 months. And the cost of the phone has to be covered over the length of the new contract. So if you're not spending a lot (or anything over your minimum) you won't get, say, a Desire for £10 a month for 18 months, it wouldn't pay for the phone.

But you should ALWAYS go to retentions, you'll 99% of the time get a better deal, its their job to keep you as a customer.

JameZee

Gettting absolutely nowhere calling Orange retentions, they are all saying that I cannot get the Desire for free.

Think ill upgrade through another site, does anyone know any good ones?

oliver84_2

teamcullen wrote: »

I've just been told by them that the 32gb iPhone 3GS is the same price as the 16gb ones now while it lasts!

how much and contract?

[Deleted User]

Orange shops have that offer at the moment. New contracts and upgrades, I believe, 32GB 3GS free on £45/mth plans, or £89 on a £35/mth plan.

snowydogh

JameZee wrote: »

Gettting absolutely nowhere calling Orange retentions, they are all saying that I cannot get the Desire for free.

Think ill upgrade through another site, does anyone know any good ones?

Same with me

Both upgrades AND Retentions offered me the same deal...I said just send me my PAC code.....she said what other network I was going to.....

I told her about the Virgin deal for existing media customers - where I can get the phone for free.... and she said sorry she can't do any better than what they offered me

I thought Retentions can offer better deals than upgrades - but yet I get offered the same???

I've been with them on a 2month contract (albeit a low one, but often went over my limit in first year).....I don't understand why both upgrades and retention are offering me the exact same deal?!