Orange Retention Offers

dustystar02

Streeet wrote: »

Hey dustystar02.. don't panic.. there is a lot of noise out there.

First off.. if you want to stay with Orange forget retention departments etc etc.. you'll get no special offers on an iPhone. So the price you have is the price you will pay.

Next.. "8GB seems pointless".. really? The Blackberry stores UP TO 8GB and you sound happy with that?
You need to consider what you want to store on your phone.. if you really need to store more than a couple of movies, 1000 odd songs and a couple hundred photos. sure you need a bigger memory phone.. otherwise it is plenty enough for most.

Next thing to do is to look here: http://www.moneysavingexpert.com/deals/cheap-iphone all the info you need for the cheapest iphone today.

Last things to consider:
- can you afford the £440 for a PAYG iPhone today and run it on your existing sim? If you can you might want to consider keeping your existing package and stay out of contract for a while. With a strong possibility of a new iPhone being announced in June you can sell the iPhone on eBay in a couple of months and use the money on a new iPhone contract.. (if you do make sure you add a data bundle to your tariff as a temp measure)

alternatively..

Just because your contract is ending you don't have to jump into a new one.. your tariff will just continue until you are ready to move.. take your time!

Thanks Street, the only reason I meant 8gb is pointless is cos for a cheaper price i can get the 16gb on o2.
the 24 month contract doesn't terrify me and I reckon with the iphone it would be hard to get bored, (always a new app and all that).
But i do think it would be best to wait, if nothing more to give me a few more month to get my head around all the 'noise'. I even had to ask the bloke at Orange what GB meant!

Unless something amazing comes up in the meantime I think I will wait til contract is up in June. I just hate seeing my OH, friends, family etc with their posh iphone and I'm still lagging behind on my clamshell sony. Lol.

Thanks for the advice.

Streeet

dustystar02 wrote: »

ut i do think it would be best to wait.

good choice...

llama13

Hi again

I spoke to a friend last night who said he genuinely tried to cancel his orange contract as they didn't have the phone he wanted - and they talked him into staying by offering him a £10/month contract with 900 min, 500 txt, unl landline + any phone and internet on a rolling contract! So he stayed!

I have decided to cancel my upgrade and I will try the same route :-) I'll keep you posted on my progress!

costingbunny_2

Hi
My partner is with Orange and his contract ended in Jan 2010 (he is very lazy about checking this kind of stuff). He pays £25 per month for 300 min and 100 text (this seems rubbish to me). He now wants an 18 month Blackberry contract (any where he can pick up and send emails) - what is the best option when calling up - he is not too good on the phone!!
Looks like T Mobile have the Curve 8520 on 18 months for £20 with 300 min, 300 txt and internet (which looks unltd owing to the flexible booster thing). Should be mentino other offers when calling or just see what they say?
He wants about 300-400 mins and say 150 texts and to be able to get his emails etc.
Thanks

pp40

I've been waiting for a while to upgrade with orange, but my loyalty points just seemed to have gone down and I was getting a worse deal out of contract than I was 3 months to the end. And they seem to be taking ages to get new phones and its quite annoying that they have no idea about release dates for anything. So I've switched to T-mobile today; spoke to them and got the following:

HTC Desire (released 2 days ago)- £50 phone cost

300 minutes
Unlimited Texts
Unlimited Data (actually unlimited rather than 500MB cap)

£20/ month for 24 months

Is that an ok deal? As I was paying £20 a month with orange they werent letting me get the data bundle for free so I would have had to spend at least £25/month with them.

Oh and thanks to Lufcgirl etc who gave me advice previously

katyboo123

pp40 wrote: »

I've been waiting for a while to upgrade with orange, but my loyalty points just seemed to have gone down and I was getting a worse deal out of contract than I was 3 months to the end. And they seem to be taking ages to get new phones and its quite annoying that they have no idea about release dates for anything. So I've switched to T-mobile today; spoke to them and got the following:

HTC Desire (released 2 days ago)- £50 phone cost

300 minutes
Unlimited Texts
Unlimited Data (actually unlimited rather than 500MB cap)

£20/ month for 24 months

Is that an ok deal? As I was paying £20 a month with orange they werent letting me get the data bundle for free so I would have had to spend at least £25/month with them.

Oh and thanks to Lufcgirl etc who gave me advice previously

I get 1200 minutes, unlimited texts and unlimited data (sub to 500MB cap which I've never exceeded), 30 photo messages plus I'm an Orange Premier Customer (had the service for years, £5 per month with free insurance, normally £6) so I get a dedicated line answering my calls for £29.15 on an 18 month contract.

The OP service is no longer available as far as I'm aware, but knocking that off I pay £24.15 inclusive of VAT and I get 4 x your minutes plus 30 photo messages. I don't think it's the greatest deal, but as long as your happy with it, then that's great xx

katyboo123

costingbunny wrote: »

Hi
My partner is with Orange and his contract ended in Jan 2010 (he is very lazy about checking this kind of stuff). He pays £25 per month for 300 min and 100 text (this seems rubbish to me). He now wants an 18 month Blackberry contract (any where he can pick up and send emails) - what is the best option when calling up - he is not too good on the phone!!
Looks like T Mobile have the Curve 8520 on 18 months for £20 with 300 min, 300 txt and internet (which looks unltd owing to the flexible booster thing). Should be mentino other offers when calling or just see what they say?
He wants about 300-400 mins and say 150 texts and to be able to get his emails etc.
Thanks

When I call to upgrade, this is how I approach it.
'I checked and my phone has been out of contract for a couple of months now, and I am looking to shop around as I feel my contract is a bit outdated and pretty rubbish. I have looked around and I can get xyz from xyz, and I'd just like to know if you can better that or match it (saves the hassle of moving networks), otherwise I'm going to have to look elsewhere'
Being polite and having a bit of 'crack' with the telesales person works wonders. If he's bad on the phone get him to go through authorisation check and then you speak on his behalf. Be assertive and tell them what you want and what you will do if you can't have that. But dont just say your leaving. 9/10 times Orange will just say alright then and give you your disconnection date because they know we know what we're doing...
For £27.50 you can get Panther which is 400 x-net anytime mins, unltd texts, unltd internet and email (subj to fair usage) 50 free photos a month and a new phone. So you want to be asking for that, plus at least 7-10 loyalty credit.
Hope that helps xx

pp40

katyboo123 wrote: »

I get 1200 minutes, unlimited texts and unlimited data (sub to 500MB cap which I've never exceeded), 30 photo messages plus I'm an Orange Premier Customer (had the service for years, £5 per month with free insurance, normally £6) so I get a dedicated line answering my calls for £29.15 on an 18 month contract.

The OP service is no longer available as far as I'm aware, but knocking that off I pay £24.15 inclusive of VAT and I get 4 x your minutes plus 30 photo messages. I don't think it's the greatest deal, but as long as your happy with it, then that's great xx

You must have been paying quite a lot to get that kind of retention offer. As I was only paying £20/month I didnt really have much to work with.

I've changed the terms of my t mobile contract slightly to the following:

HTC Desire (works out at £18.70/month for 24 month)
£89 phone cost

300 mins
Unltd Texts
Unltd Data

£15/month

Since I dont use that many minutes it seems like that's the best I could have got, at least I hope!

costingbunny_2

katyboo123 wrote: »

When I call to upgrade, this is how I approach it.
'I checked and my phone has been out of contract for a couple of months now, and I am looking to shop around as I feel my contract is a bit outdated and pretty rubbish. I have looked around and I can get xyz from xyz, and I'd just like to know if you can better that or match it (saves the hassle of moving networks), otherwise I'm going to have to look elsewhere'
Being polite and having a bit of 'crack' with the telesales person works wonders. If he's bad on the phone get him to go through authorisation check and then you speak on his behalf. Be assertive and tell them what you want and what you will do if you can't have that. But dont just say your leaving. 9/10 times Orange will just say alright then and give you your disconnection date because they know we know what we're doing...
For £27.50 you can get Panther which is 400 x-net anytime mins, unltd texts, unltd internet and email (subj to fair usage) 50 free photos a month and a new phone. So you want to be asking for that, plus at least 7-10 loyalty credit.
Hope that helps xx

That's great - one stupid question though - what is 7-10 loyalty credit?? I think the Panther details relate to 24 month contract though and he only wants 18 month - do you think they would offer him those terms on a 18 month contract?

spikeyjac

I'm signing up to a f+f discount in the next couple of days. Anyway I'm going to upgrade my plan to the new panther 35 24 month contract..
What I don't get is e.g. why the htc hero is free on that contract for new customers, yet when I go through upgrades, it's £99.99?!
Why is this?!
Jack