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Orange Retention Offers

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Comments

  • GoodFun
    GoodFun Posts: 98 Forumite
    Upgrade team not budging on FOC HTC Hero. Want upgrade fee of £145. Would be handing in my notice next month.
  • Wasn't expecting it but Orange beat the dialaphone O2 deal for the Nokia 5800 for me even though I have never come close to using my inclusive texts or calls. Shade under £15pm for 600mins, unlimited texts, free 5800, 18 months. First offer too, didn't bother negotiating because that suits me fine.
  • Dave_DO
    Dave_DO Posts: 11 Forumite
    Just been talking to Orange. My current contract is £15 a month for 100 mins and unltd txts over 18 months, now at an end.

    Phoned up after the Blackberry Curve 8900. Was offered originally £18.5 per month but phone for £127.

    Then offered £20 a month for 18 months, but the lowest I could get the phone down to was £37. I've been with Orange for about 10 years.

    I told them I was only prepared to pay £20 a month for 18 months and nothing for the phone, but they weren't budging, so the PAC code is in the post!! Was quite shocked, I've always got my phones through retentuions in the past and always got a result.
  • drbesty
    drbesty Posts: 967 Forumite
    You should have took the option to pay £37 for the phone, after all it's only £37, that phone would cost £300 sim free. I'll assume that deal also comes with Blackberry internet, £20 a month is abit of a bargain and you won't get the same deal anywhere else
  • Jon_01
    Jon_01 Posts: 5,918 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 7 October 2009 at 6:36PM
    Dave_DO wrote: »
    Just been talking to Orange. My current contract is £15 a month for 100 mins and unltd txts over 18 months, now at an end.

    Phoned up after the Blackberry Curve 8900. Was offered originally £18.5 per month but phone for £127.

    Then offered £20 a month for 18 months, but the lowest I could get the phone down to was £37. I've been with Orange for about 10 years.

    I told them I was only prepared to pay £20 a month for 18 months and nothing for the phone, but they weren't budging, so the PAC code is in the post!! Was quite shocked, I've always got my phones through retentuions in the past and always got a result.

    Even retentions have their limits. The system will let them give you offers based on your spend over the last 6 months (doesn't matter if you've been a customer for years).

    So if you've not spent much you won't get a great offer. The cost of the handset has to come from somewhere, the phones aren't really free you know. . .
  • I spoke today to a much nicer guy who was very helpful.

    for 24.48 they offer
    Blackberry Curve - £27, 400 mins, 300 text, 500mb internet, Unlimited landline
  • simax
    simax Posts: 1,977 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Dave_DO wrote: »
    I told them I was only prepared to pay £20 a month for 18 months and nothing for the phone, but they weren't budging, so the PAC code is in the post!! Was quite shocked, I've always got my phones through retentuions in the past and always got a result.

    Now armed with your PAC code, go and find another provider that will offer you a Blackberry 8900 free for £20 a month!

    Numptie. :rolleyes:
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • Jessica33
    Jessica33 Posts: 23 Forumite
    unlimited texts, 300 minutes and magic numbers with a good deal sim for only £13.69.
  • drbesty
    drbesty Posts: 967 Forumite
    simax wrote: »
    Now armed with your PAC code, go and find another provider that will offer you a Blackberry 8900 free for £20 a month!

    Numptie. :rolleyes:

    Agreed, after having a quick look, best deal I can find with a free Blackberry 8900 on an 18 month contract is £35 a month, or £25 a month and the phone is £250 quid. My advice is phone back, say you've changed your mind and hope they offer you the same deal
  • Me4U2NV
    Me4U2NV Posts: 8 Forumite
    I would call back and haggle some more!
    A couple weeks ago I managed to get...

    Free Blackberry Curve 8900
    1000 anytime minutes
    Unlimited texts
    Unlimited blackberry internet

    £19.58 per month!! 18 month contract.

    I was only on PAYG with them for about 2 years, spending £10 per month! although I went on holiday once and got ripped off about £60 on internet without realising. My spend with them has not been much!
    This was the first deal they offered me, I had to pick my chin off the floor and stop myself from shouting 'YES!' :eek:
    I was prepared to spend about £35pm for those minutes and texts with the free phone!
    Ring again!
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