NTL/Telewest at it again! Make the call and save some cash...

Nrg_3

Is it 1mbit broadband? If yes it's not enough for me I dont either need a land line, thanks for mentioning anyway

~Loz~

I'm an NTL customer and i'm fed up with them, i double check my bill every month because i don't trust them!! I too have been offered discounts and offers only to have them taken away 2 months later..

The latest thing they are trying is to charge me £10 for "late payment fee" :mad: , has anyone heard of this before because i have'nt?

Can they charge a fee for something they have never mentioned to me before?

milliejon

Loz - according to their website, they have introduced a late payment charge since 1 April this year.

They have a terrible communications team! They spend plenty of money telling me about their deals for new customers (!) but none about the new charges. I never knew about a late charge.

On a happier note, I rang them today to ask how much just the telephone and broadband would cost as I wanted to get a freeview box. They immediately suggested a new offer of having all three for £32.99 per month. That's a £7 drop each month. :j

I said I would take the deal until I decide when to get the freeview box.

taffyapple

I have just "made the call"

Previously my ntl package was ........ 1mb broadband 17.99
talk unlimited 24 14.50
base pack & phone line 21.50

Total per month 53.99


After going through the "talk talk" plan with them, they have now agreed to reduce my monthly fee to £30 per month for the next 3 months!! :j :j Once the 3 months is almost up I will contact them again to see what they can offer me !

Anyone who hasn't "made the call" yet ......... what are you waiting for!!!!!!!

whohewho

Firstly I'd like to say a BIG thank you to all the people on this forum. and to the money saving expert who started it.:money::A THANKS.

Been with NTL since 1996. (used to be called 'COMTEL' then) At the time they were offering a deal of telephone and TV for £9.99 or you could choose to have 2 phone lines instead of the TV. Which is what I went for. Then when they became NTL the price went up to £11.99. :eek: line rental for the 2 lines, still not too bad, I thought considering they were charging £10.50 for 1 line. £1.49 for an extra line. :j

This is what I was paying...
£11.99 for 2 phone lines.
£17.99 for 1meg broadband.
£2.00 for talk unlimited local.
Total £31.98 plus call charges on the 3 2 1 deal.

After reading the posts here, I plucked up the courage and phoned NTL on 0800 052 9403 (option 2) a couple of weeks ago spoke to a lady and she offered me the following....
My 2 lines on the 24 talk unlimited and 1meg broadband for £21.89 for 6 months, when I pushed for more she wouldn't budge saying if I wanted more, I would have to pay more.:mad: So I agreed to the £21.89 deal. Still a saving of over £10.00.:j Total time of phone call about 45 minutes.

Today I phoned them again saying I was still very unhappy with what they had offered me, particullarly with the 6 months and that I was looking for something a bit more permanent and also with the 1meg broadband, so I was offered....
2 lines on 24 talk unlimited
2meg broadband (going up to 4meg next month)
for £22.99 per month for 12 months.

I said that if I go back to BT I would have more offers and deals open to me, and mentioned that I might be interested in a TV package too. Any way to cut a long story short, this is what I managed to get today.....
2 lines on 24 talk unlimited....
10meg broadband.....(Already on it as I write this, I've done the speed test)
and Basic TV package.....(she said they could come round tommorrow afternoon to install the TV box)
@ £27.99 per month. for the next 12 months.

If someone could let me know if this a good deal or not. It would be greatly appreciated.
Cheers.:beer:

milliejon

I think that's a very good deal. I have Talk Unlimited on one phone line, 1mb broadband and basic TV for £32.99.

Good for you!!!:j

stiffnuts69

Please does anyone know if you can order ntl then cancel in there 30 day money back period in the hope that retentions may over you a better deal, if you say you've seen something better.

Any Suggestions

(Sorry if anyone thinks I have hijacked this thread)

c_smith

stiffnuts69 wrote:

Please does anyone know if you can order ntl then cancel in there 30 day money back period in the hope that retentions may over you a better deal, if you say you've seen something better.

Any Suggestions

(Sorry if anyone thinks I have hijacked this thread)

There's certainly nothing to stop you trying. The opening deals NTL are giving new customers are very good anyway, but only last for a short time (3 months I think). I think it's very likely they'll extend the offer to 12 months if you threaten to cancel, but bear in mind there are no guarantees.

Jummy

Just gave NTL a call and was offered this....
Original package was
1MB BB for 17.99
Family pack tv + phone line 30.50
321 phone 0
=48.49 + calls.
Now on
1MB BB for 9.99 for 6 months
Family pack + phone line for 20.75
no change for phone offered.
= 30.74 per month a saving of 17.75 per month for the next 6 months.
Probably not as good a deal as some others got but as I'm rubbish at blagging stuff i thought i did ok.

Norman-B

Jummy wrote:

Just gave NTL a call and was offered this....
Original package was
1MB BB for 17.99
Family pack tv + phone line 30.50
321 phone 0
=48.49 + calls.
Now on
1MB BB for 9.99 for 6 months
Family pack + phone line for 20.75
no change for phone offered.
= 30.74 per month a saving of 17.75 per month for the next 6 months.
Probably not as good a deal as some others got but as I'm rubbish at blagging stuff i thought i did ok.

You did well! Well done.