Octopus Tracker

Qyburn

Pat38493 said:
I have a feeling that if they don't notice wtihin a certain amount of time (12 months?) they cannot bill me anymore.

In another discussion it was asserted that the supplier can reallocate later payments to cover anything unpaid but more than 12 months ago, then claim the shortfall from you to cover that more recent use. 

Archerychick

FreeBear said:

BootsMullery said: I have been getting gaps in gas data, of a few days at a time, ever since I joined tracker. I have been discussing this with Octopus by email for about 4 months but they have yet to come up with any reason why this happens or offer a solution but have mostly been able to "find" the missing data. My latest email has been escalated to be a "complaint".

Also been getting an averaged gas bill while on Tracker. The response I got when raising the issue with Octopus was to provide daily gas meter readings.

I'm still waiting for them to even acknowledge that there is a problem, but since I realised I've been submitting daily readings to cover it whilst they get to my email!

Telegraph_Sam

The most recent forum correspondence on billings etc confirms to me the Heath Robinson procedure that I have adopted up to now. The presence or otherwise of a smart meter is an important factor to take into account in each reported scenario. I switched to a smart meter for electric some time back but deliberately stayed manual for gas. Throughout I have used the belt & braces approach of giving manual meter readings once a month (to me daily readings are OTT) on the original read dates for both fuels. Octopus seem to be able to live with the dual readings for electric, in fact they seem to give preference to my manual reads. This gives me some kind of a handle on what's going on without getting submerged in the fine detail as some forumites are willing to do. The upside is that I am not aware of any gaps or averages. The downside is that if there are any then I live in blissful ignorance. If I wanted to extend my vetting "upstream" to the source data - wholesale market prices, gas conversion factors etc, I would have to find out how and then I suspect that this could become time consuming extra work.

la531983

la531983 said:

Im not unduly worried, but normally my bills are generated on the 6th of each month, with data up to the 4th for each month, now on the 11th and still no bill generated, anyone else experiencing the same?

Two days later and I am still waiting for a bill, assume nobody else is in the same boat then?

Slinky

Mine came through as normal. Are you seeing your current data in the apps? Might be worth making a quick call to Octopus.

masonic

la531983 said:

la531983 said:

Im not unduly worried, but normally my bills are generated on the 6th of each month, with data up to the 4th for each month, now on the 11th and still no bill generated, anyone else experiencing the same?

Two days later and I am still waiting for a bill, assume nobody else is in the same boat then?

I had this for over 6 months, but they finally fixed it for me early this year.

Do you have a smart read for your billing date in your meter reading history?

Qyburn

Since I finally persuaded Octopus to raise just one bill per month, I haven't wanted to rock the boat by submitting a manual reading. That would almost certainly trigger another bill.  When I remember I take a manual read on the 1st, just in case. So far it's not been needed as the proper bill has always been raised on the 2nd, covering the preceding calendar month.

My manual reading just serves as a sanity check. It won't exactly match as I read next day, not at midnight. I suppose for the paranoid I should save occasional readings with photos, maybe once a year or something.

la531983

masonic said:

la531983 said:

la531983 said:

Im not unduly worried, but normally my bills are generated on the 6th of each month, with data up to the 4th for each month, now on the 11th and still no bill generated, anyone else experiencing the same?

Two days later and I am still waiting for a bill, assume nobody else is in the same boat then?

I had this for over 6 months, but they finally fixed it for me early this year.

Do you have a smart read for your billing date in your meter reading history?

Yup there is a 5th Mar read, no gaps in data. If its not through by tomorrow I will ring them. 

masonic

la531983 said:

masonic said:

la531983 said:

la531983 said:

Im not unduly worried, but normally my bills are generated on the 6th of each month, with data up to the 4th for each month, now on the 11th and still no bill generated, anyone else experiencing the same?

Two days later and I am still waiting for a bill, assume nobody else is in the same boat then?

I had this for over 6 months, but they finally fixed it for me early this year.

Do you have a smart read for your billing date in your meter reading history?

Yup there is a 5th Mar read, no gaps in data. If its not through by tomorrow I will ring them. 

That does sound rather similar to my issue. Mine was due to my account being set up not to use the readings (as it would be for a smart tariff like Agile or Go), but this isn't compatible with Tracker billing. It took several attempts to find someone who spotted and addressed the issue. That probably wouldn't be the case for you unless you'd previously been on one of these tariffs.

Telegraph_Sam

For what it's worth I posted previously that I appear to have reached a tacit agreement with Octopus that I have continued to submit monthly manual reads before and  after my smart meter was installed for Tracker electric. It seems that the (single) monthly bills are geared to the manual reads even though the timings of the two reads more or less coincide.
Has any reader experienced a case of precisely this not working in harmony???