Octopus Tracker

la531983

masonic said:

la531983 said:

masonic said:

la531983 said:

la531983 said:

Im not unduly worried, but normally my bills are generated on the 6th of each month, with data up to the 4th for each month, now on the 11th and still no bill generated, anyone else experiencing the same?

Two days later and I am still waiting for a bill, assume nobody else is in the same boat then?

I had this for over 6 months, but they finally fixed it for me early this year.

Do you have a smart read for your billing date in your meter reading history?

Yup there is a 5th Mar read, no gaps in data. If its not through by tomorrow I will ring them. 

That does sound rather similar to my issue. Mine was due to my account being set up not to use the readings (as it would be for a smart tariff like Agile or Go), but this isn't compatible with Tracker billing. It took several attempts to find someone who spotted and addressed the issue. That probably wouldn't be the case for you unless you'd previously been on one of these tariffs.

Ive been on Tracker for 13 months, no issue with billing previous. Will ring later.

Boris_Blank

I've been on Octopus Tracker since July last year.  Problems only recently occurred and I've not had any Gas usage data available since 23rd February (neither online nor the app). The Electricity usage data works as it should. 

Up until midnight on 18th Feb, gas data usage information was working correctly then there was no data for the 19th, 20th and 22nd Feb with absolutely nothing as of 24th Feb   I tried the Bright app but that too did not provide any gas usage data, it had previously worked before.

I contacted Octopus saying that the online/app gas usage data was missing and got a reply back that basically said "we've got the info, don't worry". Gave it another week and still no data so I wrote again, supplied some further details about numerous dropped network connections on the IHD that I'd just noticed which might be relevant. They came back and said try resetting and/or relocating the IHD (which I had already tried before contacting them ) but I tried again but it was fruitless.  Got back on to Octopus with more evidence of numerous daily network disconnects on the IHD plus the ongoing missing gas data usage but I've heard nothing since.

I've supplied end of month meter readings which have been used for billing purposes. 

I have Smets1 smart-meters which Octopus can read but I'm guessing its a problem with the gas smart-meter rather than Octopus perhaps?

Chrysalis

I remember someone asking me for screenshots comparing Agile to Tracker, I apologise its a month later, but here we go.

I attached in order.  Previous week.  The day when tracker was cheaper (perfect storm used oven twice in 30 min intervals tracker was cheaper and still only by 2p), Previous month with the one single day tracker was cheaper showing, and a more typical day 4th.

Telegraph_Sam

Could you "reveal" what the totals are in the first and third graphs, and the total of the totals?

Chrysalis

Yeah sure £40.55 for Agile Dec 2023, £46.47 for Tracker Dec 2023. for month.

£8.26 for Agile Dec 2023, £9.71 for Tracker Dec 2023 for week.

I can also confirm this is fully inclusive of SC.

Chrysalis

Two more pics, these both have peak time PC usage, and are still cheaper on Agile.

Telegraph_Sam

Very interesting. I'd be keen to know if the relation ship is preserved as the weather warms up

Chrysalis

Telegraph_Sam said:

Very interesting. I'd be keen to know if the relation ship is preserved as the weather warms up

I remember doing the maths when I left Agile last July, and I calculated it was roughly break even on usage costs, maybe slightly in favour of Agile, but my loss was losing the 21p daily SC, about £6 month.
So I expect Agile to still be cheaper in the summer as the algorithm change on Tracker has it now out of favour for me, but of course this will depend on the wholesale cost not jumping up which would favour Tracker.

Telegraph_Sam

The very point, the crunch question ..

Archerychick

Boris_Blank said:

I've been on Octopus Tracker since July last year.  Problems only recently occurred and I've not had any Gas usage data available since 23rd February (neither online nor the app). The Electricity usage data works as it should. 

Up until midnight on 18th Feb, gas data usage information was working correctly then there was no data for the 19th, 20th and 22nd Feb with absolutely nothing as of 24th Feb   I tried the Bright app but that too did not provide any gas usage data, it had previously worked before.

I contacted Octopus saying that the online/app gas usage data was missing and got a reply back that basically said "we've got the info, don't worry". Gave it another week and still no data so I wrote again, supplied some further details about numerous dropped network connections on the IHD that I'd just noticed which might be relevant. They came back and said try resetting and/or relocating the IHD (which I had already tried before contacting them ) but I tried again but it was fruitless.  Got back on to Octopus with more evidence of numerous daily network disconnects on the IHD plus the ongoing missing gas data usage but I've heard nothing since.

I've supplied end of month meter readings which have been used for billing purposes. 

I have Smets1 smart-meters which Octopus can read but I'm guessing it’s a problem with the gas smart-meter rather than Octopus perhaps?

Octopus are creaking at the seems! I have a similar issue but I’ve had a response at least.

for me my consumption for a handful of days are completely missing because of a communication failure. But they can’t tell me what they’re doing about it 🤷‍♀️.
Mine looks ok since 3rd Feb but I haven’t had a complete month since November and that has billing knock on impacts. They will the averaged out your whole month, so you might be worse off, I don’t know.

i am currently submitting a daily meter reading, whilst they ‘investigate’. Not much more I can do I don’t think, only issue with that is it’s generating regular bills 🤦‍♀️.

They unused to be significantly more responsive than they are at the moment and that’s likely because of the huge amount of customers they’ve taken on.