Octopus Tracker

peter3hg

My last bill had actual usage properly applied across the individual days. This has been the case with every previous bill except one.

paulypops

I normally do get properly billed for daily usage, though my first bill for both gas and electricity wasn't and it seemed to be done by some kind of algorithm, the price wasn't far off from what I had calculated though

Alnat1

My December bill looked like Peter's above, but the January one was averaged as the 4th Jan data was missing.

Leew89

bristolleedsfan said:

Dolor said:

bristolleedsfan said:

tlcgrantham said:

SJMALBA said:

https://octopus.energy/smart/tracker/

Will those of us coming  up to renewal be affected? What tariffs might we be offered?

They are (or at least have been up until now) been sending out tariff options email about 7 weeks before fixed term expires. My gas fixed term expires March 14th. electricity fixed term expires 2 April.

 I have 48 days left on gas tracker according to the App. The 49 day rule has been changed to reasonable notice given that we now have 5? Day switching.

Gas fixed term expires 14 March - Tariff options email 28 January 

Where can you find the tracker expiry? I can't see it

bristolleedsfan

Leew89 said:

bristolleedsfan said:

Dolor said:

bristolleedsfan said:

tlcgrantham said:

SJMALBA said:

https://octopus.energy/smart/tracker/

Will those of us coming  up to renewal be affected? What tariffs might we be offered?

They are (or at least have been up until now) been sending out tariff options email about 7 weeks before fixed term expires. My gas fixed term expires March 14th. electricity fixed term expires 2 April.

 I have 48 days left on gas tracker according to the App. The 49 day rule has been changed to reasonable notice given that we now have 5? Day switching.

Gas fixed term expires 14 March - Tariff options email 28 January 

Where can you find the tracker expiry? I can't see it

Current variable version does not have expiry, they can I think change/end it anytime giving reasonable notice,

Many of us are on 12 month fixed term versions.

Leew89

bristolleedsfan said:

Leew89 said:

bristolleedsfan said:

Dolor said:

bristolleedsfan said:

tlcgrantham said:

SJMALBA said:

https://octopus.energy/smart/tracker/

Will those of us coming  up to renewal be affected? What tariffs might we be offered?

They are (or at least have been up until now) been sending out tariff options email about 7 weeks before fixed term expires. My gas fixed term expires March 14th. electricity fixed term expires 2 April.

 I have 48 days left on gas tracker according to the App. The 49 day rule has been changed to reasonable notice given that we now have 5? Day switching.

Gas fixed term expires 14 March - Tariff options email 28 January 

Where can you find the tracker expiry? I can't see it

Current variable version does not have expiry, they can I think change/end it anytime giving reasonable notice,

Many of us are on 12 month fixed term versions.

Got it, cheers 

jasonwatkins

At the moment, according to the Octopus app,  my estimated direct debit on the 2nd of March is £72.13 - a £6.13 increase on what I’ve been paying EDF even though I’ve done nothing really different as far as energy usage goes. I turned my heating on last night for a few hours for the first time in almost 10 days as well.

Everyone seems to be commenting on how much they’ve saved and yet mine has gone up.  Can anyone advise as to what I can do to check it’s all set up properly ?

I’m not home at the moment but I will ring Octopus tomorrow for some advice but if anyone has a minute I’d be grateful.  

bristolleedsfan

jasonwatkins said:

At the moment, according to the Octopus app,  my estimated direct debit on the 2nd of March is £72.13 - a £6.13 increase on what I’ve been paying EDF even though I’ve done nothing really different as far as energy usage goes. I turned my heating on last night for a few hours for the first time in almost 10 days as well.

Everyone seems to be commenting on how much they’ve saved and yet mine has gone up.  Can anyone advise as to what I can do to check it’s all set up properly ?

I’m not home at the moment but I will ring Octopus tomorrow for some advice but if anyone has a minute I’d be grateful.  

You should have been given a quote before your tariff was changed to tracker tariff, that quote would have been based on 12 months at an estimated unit rate that tends not to be very reliable being as 2020 was nothing like 2019, 2021 nothing like 2020 etc.

If that estimated unit rate was higher than EPG/EDF rate DD monthly payment by budget DD would be higher, you might be able to change monthly payment yourself within account dashboard, if not able to change monthly amount contact them asking to reduce DD.

pearl123

jasonwatkins said:

At the moment, according to the Octopus app,  my estimated direct debit on the 2nd of March is £72.13 - a £6.13 increase on what I’ve been paying EDF even though I’ve done nothing really different as far as energy usage goes. I turned my heating on last night for a few hours for the first time in almost 10 days as well.

Everyone seems to be commenting on how much they’ve saved and yet mine has gone up.  Can anyone advise as to what I can do to check it’s all set up properly ?

I’m not home at the moment but I will ring Octopus tomorrow for some advice but if anyone has a minute I’d be grateful.  

On the Octopus website there's a page where you can manually reduce your direct debit payment. It is possible that for the first payment they want a specific amount. 

Griffindog

Your DD is based on what they think you might use over the next 12 months including any debit/credit on your account and future price increases. You need to make an honest assessment of your usage and calculate your own figure. Octopus like you to build sufficient credit over the summer to carry you through winter so that you never go into debit.