Green Network Energy is ceasing to trade

Mrnkar_2

Ok just got these 2 emails from EDF. From reading this I assume GNE are going to send me a final bill. Seems strange.
My last bill from GNE was in November and although my meters were read by a guy in January and I sent readings in February, I never received any bills.

Helpless_Warrior

Inigo_Montoya said:

I take it no-one has had a new GNE bill generated since they went into administration at start of February ?

This would help confirm that all billing will (eventually) be done by EDF on their new replacement tariff from the start of February 
(even though they have not even created many of the new customer accounts yet)

I had a bill issued and DD was taken for March as usual, both just after announcement.  EDF account is now live but they say that I have to wait for final bill from GNE before any credit is transferred to them

Gary1963

As the GNE site is not accessible from 27th of April, I assume final bills will be posted?

Tonycv51

My account is now live so I went in and setup the DD.  The language used was slightly concerning at one point about signing up to a new tarrif, but the DD has gone through and got confirmation of payment amount going forward as a combined DD.

Like others I don't know what's happening with the GNE final bill and dates

As my GNE DD end of March was cancelled and my first payment to EDF is in May I assume I'll be in debit now overall

leitmotif

leitmotif said:

Ofgem has been directing people with questions on the Warm Home Discount to contact the Warm Home Discount helpline. However, that WHD helpline is exclusively for people on pension credit. Ofgem's second-line advice was to contact the Department for Work and Pensions to chase up on the progress of one's WHD application. Again, inappropriate advice, as the DWP says that the WHD is being managed by the Department for Business, Energy and Industrial Strategy. We're being led round the houses!

OK, I've managed to get a slightly more concrete response out of the Department for Business, Energy and Industrial Strategy, which I'll paste in below in the hope that it helps some of you. The key sentence is: 'EDF have committed to pay Broader Group rebates to Green Network Energy customers if they met the eligibility criteria for Green Network Energy’s Broader Group and their application was successful with Green Network Energy prior to Green Network Energy ceasing to trade' (italics my own). In contrast to the equivocation of Ofgem and EDF, this is very clear. Most applicants will not have had their application approved prior to GNE ceasing to trade (and let's not forget that GNE removed the WHD application status tab so that following an application's progress was no longer possible), which means the WHD applications will not be honoured for those people, even though they may well have qualified. The rate that EDF is offering customers inherited from GNE is effectively being subsidised by short-changing WHD applicants.



Department for Business, Energy and Industrial Strategy response:

"Thank you for your email dated 30 March, about payment of your Warm Home Discount following the transfer of your account from Green Network Energy to EDF. I have been asked to respond on behalf of the Department. We were sorry to read of the issues that you have been having in receiving an update on your application status.

Ofgem officials have reached out to EDF, who voluntarily took on the Warm Home Discount rebates of Green Network Energy. EDF have confirmed that they have received the details of all customers who applied for the Warm Home Discount scheme through Green Network Energy before the applications closed. EDF have committed to pay Broader Group rebates to Green Network Energy customers if they met the eligibility criteria for Green Network Energy’s Broader Group and their application was successful with Green Network Energy prior to Green Network Energy ceasing to trade.

In the 2020/21 scheme year, energy suppliers had until 31 March 2021 to apply the discount. However, it may take some time before the discount appears on the electricity bill or statement, as it depends on how often a customer receives a bill of statement.

The Government sets the spending target for each Warm Home Discount scheme year. However, energy suppliers are ultimately responsible for applying the rebate to eligible customers’ accounts. We would therefore urge you to draw this matter to the attention of EDF and would expect the company to respond in accordance with the complaints handling standards.

Energy companies are subject to strict complaints handling standards which are backed up by an independent Ombudsman (Ombudsman Services – Energy). If your complaint is not resolved within eight weeks or sooner, or if EDF says it can do no more, you can ask the Ombudsman to investigate your complaint. The Ombudsman has a range of remedies at its disposal, including the award of compensation. Its decisions are binding on the company but not on the consumer.

Should you require advice, you may wish to contact the Citizens Advice consumer service. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. For further information, please visit their website here at: www.adviceguide.org.uk.

I hope you find this information useful.

Yours sincerely,

BEIS CORRESPONDENCE UNIT"

Mgaer

I have just received an e-mail from EDF saying they have now setup my direct debit. When I logged in to my EDF account it states.

We’re about to register

You should have received your welcome pack and we are continuing to register your supply.
Unfortunately we didn’t receive your meter reading in time. Don’t worry. We’ll agree an estimate opening reading with your old supplier to open your account.

I have never received a welcome pack, does it come via post or e-mail?  I have never been asked to submit a meter reading, presumably this request is in the welcome pack.

Can anybody confirm this please.

Tonycv51

The welcome email contained the below text

I provided 2 sets of readings a few days apart - in the skeleton myaccount before I was fully live and then when I setup my DD it made me submit again

"There’s no need to provide us with a meter reading at this stage. We’ll work with Green Network Energy to agree your opening meter read based on the meter read history they hold for you. If we do need a meter reading, we’ll let you know when and how to provide this."

Mgaer

I got the 2 page e-mail from EDF (didn't realise this was the welcome pack) It said . "There’s no need to provide us with a meter reading at this stage ". 
When I logged on to EDF it said "Unfortunately we didn’t receive your meter reading in time....." They never asked me for a meter reading.

Do they know what they are doing, doesn't instil me with confidence. 

powerful_Rogue

Anyone else still waiting to hear from EDF?

Sold my house in Feb, so just need EDF to be handed my account so I can get a refund, but still not heard anything.

dasgoods

powerful_Rogue said:

Anyone else still waiting to hear from EDF?

Sold my house in Feb, so just need EDF to be handed my account so I can get a refund, but still not heard anything.

Yes I’m still waiting to hear from them.  Although I’ve had a recent email on 12th April, no detail about when I’ll be transferred over properly.   I’ve had no DDs taken for a while now and I’m in debt from before they ‘ceased trading’.   And I’m moving late May this year