Green Network Energy is ceasing to trade

[Deleted User]

EDF tariff unit rates for me, are higher than the GNE ones. The Standing Charge is lower.

On MY typical usage, yearly cost works out about same. This years usage hasn't been typical

libra10

Tonycv51 Is the Welcome pack sent by post or email?  Have been advised that the Welcome pack will be sent, but not yet received.

An earlier email from EDF states that they have set up our gas and electric account, so surprised that their latest email refers only to our electric account.

Will try to contact them later.

libra10

Have 'spoken' to EDF chatbot, and apparently gas is being sorted.

Mrnkar_2

libra10 said:

Have 'spoken' to EDF chatbot, and apparently gas is being sorted.

Yeah I received same email this morning and its lower than I was paying for my dual fuel. Then noticed it only said Electricity. On checking my account they have different dates for starting my electricity & gas, not sure why but the gas one starts on 26th.
One other thing I noticed on my account. It says contract runs until 2029?

dasgoods

It’s lovely that a few of you have had success in the migration of your account, but I’m yet to get an account.   Had an email on 12th April to say your migration is in the process.

How long has it taken for everyone on here from that email to initial account setup?

SonOfPearl

I still haven't had any contact from EDF whatsoever! 

Mrnkar_2

dasgoods said:

It’s lovely that a few of you have had success in the migration of your account, but I’m yet to get an account.   Had an email on 12th April to say your migration is in the process.

How long has it taken for everyone on here from that email to initial account setup?

Yeah if only it was a simple process.
My electricity & gas starting on different dates. No longer get dual fuel discount and account showing a zero balance when I am nearly £400 in credit with green network.
They seem to be doing things in bits & pieces and not like when you usually change suppliers.

Mrnkar_2

dasgoods said:

How long has it taken for everyone on here from that email to initial account setup?

My first email from EDF was on 9/04 stating Welcome we have now set up your gas & electricity account. The 2nd one today notifying me that my direct debit has been set up but only for electricity.
I has 2 email in Feb from MSE informing me that EDF would be my new supplier and the Tariff I was moving to, although that was actually wrong, as it says V1 and I am actually on V2.
I have never received any welcome packs and only found out what tariff I was on by clicking on notifications and there was a welcome letter with all the details.
Maybe try and register an EDF account and see if it brings anything up.

Tonycv51

libra10 said:

Tonycv51 Is the Welcome pack sent by post or email?  Have been advised that the Welcome pack will be sent, but not yet received.

An earlier email from EDF states that they have set up our gas and electric account, so surprised that their latest email refers only to our electric account.

Will try to contact them later.

Email with a link to a secure message centre on the edf account - info is in pdf

Tonycv51

dasgoods said:

It’s lovely that a few of you have had success in the migration of your account, but I’m yet to get an account.   Had an email on 12th April to say your migration is in the process.

How long has it taken for everyone on here from that email to initial account setup?

Have you got a welcome to edf email?  That has your account number and link to register. That doesn't mean your account is fully active though ie with bills and DD etc.