Green Network Energy is ceasing to trade

oliveoil54

I checked online and it definitely shows I’m now with edf. Despite not having heard anything from them at all apart from MSE. I stopped my DD straight away so am expecting a biggish bill when it finally gets sorted.

brewerdave

andy15959 said:

Robin9 said:

andy15959 said:

EDF have just requested a meter read, haven't had a bill from GNE since November, I cancelled my DD in March as i was over £120 in credit.

Have you been giving monthly reads to GNE ? It's portal is still live.

Not monthly, but i did enter one when i heard that they've gone bust.

That's all you really need to do - a closing read with GNE SHOULD be used as the opening read with EDF. Any other subsequent reads won't be used by anyone. I've been thru 4 SOLR processes since 2018 and I've cancelled DDs with all the bust Cos. as soon as the announcements of the collapses and made sure that I had a meter read on that same day.
Other than one small alteration to one final reading (by @Gerry1's mysterious third party) , my opening reads with the SOLR have been accepted altho' I have had problems with the bust supplier trying to substitute their own (higher) readings on one occasion.

Terminatorgen

Gerry1 said:

Terminatorgen said:

Gerry1 said:

Terminatorgen said:

EDF keep saying my account hasn't been transferred

Check The National Databases

What will this show? 

Im no longer with GNE and wont be an EDF customer either only need my final bill? 

I did search my postcode and there is no mention of GNE? 

It will eliminate any uncertainty about whom your suppliers really are, allowing you to take any necessary action with confidence if a switch has not completed.

Thanks Gerry, so my supplier is not EDF as i left GNE in November and my suppliers are my new supplier. Im not an EDF customer as im no longer with GNE. However I have a credit with GNE after my final bill. So EDF is responsible for giving me my final credit back. But its been sat there for  2 months and no comminication about how this credit will be given back to me or when. 

Gary1963

I am in the same situation. Moved to new supplier. I have calculated that will owe under £5!

Inigo_Montoya

I take it no-one has had a new GNE bill generated since they went into administration at start of February ?

This would help confirm that all billing will (eventually) be done by EDF on their new replacement tariff from the start of February 
(even though they have not even created many of the new customer accounts yet)

Jack_Harper

Inigo_Montoya said:

I take it no-one has had a new GNE bill generated since they went into administration at start of February ?

This would help confirm that all billing will (eventually) be done by EDF on their new replacement tariff from the start of February 
(even though they have not even created many of the new customer accounts yet)

I joined them back in Oct last year and have never had a bill.

To add to my woes, I provieed an incorrect reading when they went into admin and didn't realise until I went to put a new reading in at end of March, I called them and asked them to put in my new reading and amend the incorrect one (but they haven't amensed the incorrect one or put a note on my account like I asked re this).  I'm also due compensation from SGN for loss of gas supply in Feb, so will be watching to see where that goes.

KTF

My DD that was due to be paid to GNE today bounced and was declined. Previous DDs to them have gone out OK. 

I don't yet have an EDF account so have not been transferred over. Now stuck in limbo it appears.

Edit: I called GNE and they said it had been cancelled as I am in the process of migrating over to EDF and it was cancelled to avoid double billing. 

Neil_Jones

My payments to GNE go out on the 9th, but they don't get credited to the account until at least the 10th, though if the weekend happens to get in the way it won't appear until Monday or maybe Tuesday, so if its going to bounce it'll happen then.  Very strange system.

Interestingly my tariff expires on June 8th.  My switching window opens April 20th.  Hopefully by June I'll have some information of actually having moved, otherwise I suspect I'm going to get stuck on some standard tariff where it costs the national debt of Outer Mongolia just to boil the kettle.

libra10

I've now received an email from EDF, welcoming us to their company, stating account number.   As follows -

We've created a dedicated variable tariff for you called Electricity: Welcome GNE Variable v2 | Gas: Welcome GNE Variable v2, which gives you a very competitive price for your energy. These are even lower than your current Green Network Energy prices*, and we promise they won't change before 30 September 2021.

Terminatorgen

I guess EDF are prioritising those they are taking on board. In terms of my final bill refund ive heard nothing still. Whatsapp EDF Bot is useless too said end of March now says End of April. No need to contact us!