Green Network Energy is ceasing to trade

mountaindreams

porlockcowboy said:

I have had an email via MSE giving me my new EDF rate, however nothing directly from EDF to confirm this, my GNE DD is still active & I am paying the same amount & am in Credit, also i am sending monthly readings to GNE website, these are all showing on the GNE website, as are my payments. Theres really nothing we can do I reckon just sit tight & see what happens. Hopefully all those in "Large" credit situations will be treated properly.

I have been submitting electricity readings on the GNE website but they are not showing on my account

porlockcowboy

Just submitted my April readings, straight onto my GNE account, it is showing all my readings & DD payments, strange things going  on !!

andy15959

EDF have just requested a meter read, haven't had a bill from GNE since November, I cancelled my DD in March as i was over £120 in credit.

Robin9

andy15959 said:

EDF have just requested a meter read, haven't had a bill from GNE since November, I cancelled my DD in March as i was over £120 in credit.

Have you been giving monthly reads to GNE ? It's portal is still live.

Terminatorgen

Im in completely different boat here!
I left GNE in November, switched supplier. Didnt get my final Bill till Feb 1st from GNE ( swicth guarantee fail) I have a credit of about £140 and would like it refunding but EDF keep saying my account hasnt been transferred. Dont know what to do. Also this has failed the switch Guarantee (whatever that means to them) by miles! 

Gerry1

Terminatorgen said:

EDF keep saying my account hasn't been transferred

Check the national databases.

Find My Gas Supplier

Find My Electricity Supplier

andy15959

Robin9 said:

andy15959 said:

EDF have just requested a meter read, haven't had a bill from GNE since November, I cancelled my DD in March as i was over £120 in credit.

Have you been giving monthly reads to GNE ? It's portal is still live.

Not monthly, but i did enter one when i heard that they've gone bust.

Super_Stomper

libra10 said:

I’ve been inputting both gas and electricity readings into the GNE app each month. 

Not received any updates from EDF recently. 

Wish I'd thought to do that, although like @andy15959 I did enter a reading when I new they'd gone bust.

Terminatorgen

Gerry1 said:

Terminatorgen said:

EDF keep saying my account hasn't been transferred

Check The National Databases

What will this show? 

Im no longer with GNE and wont be an EDF customer either only need my final bill? 

I did search my postcode and there is no mention of GNE? 

Gerry1

Terminatorgen said:

Gerry1 said:

Terminatorgen said:

EDF keep saying my account hasn't been transferred

Check The National Databases

What will this show? 

Im no longer with GNE and wont be an EDF customer either only need my final bill? 

I did search my postcode and there is no mention of GNE? 

It will eliminate any uncertainty about whom your suppliers really are, allowing you to take any necessary action with confidence if a switch has not completed.