Green Network Energy is ceasing to trade

[Deleted User]

My DD has been cancelled 'by someone'.

Website works for me, says same as Neil_Jones.

It's such a shame, because the GNE website was such a pleasure to use, compared to some.

Inigo_Montoya

Neil_Jones said:

Dellgrad12 said:

Went to login in the GNE website portal to see what was showing there but the website doesn’t load. Don’t know if that is a temporary thing or if it has now been taken down completely.

Working absolutely fine.

However there is now a note on the home page - "Please note your access to Green Network Energy’s MyAccount will cease to exist as of 30 April 2021.
You will be able to access your MyAccount until 30 April should you wish to download any information."

no doubt GNE administrators will still keep on taking direct debit payments though which we will not be able to see a record of anymore

I have held off cancelling the direct debit as I wanted to try to make sure I ended up with any GNE or EFF bills generated being on the correct DD version of the tariffs  but from what I am reading EDF are cancelling the GNE DDs anyway & causing the GNE tariffs to update to the non DD version - potentially causing newly generated bills to be higher than they should be

the lack of transfer of credit balance reported by a poster is also pretty worrying

Super_Stomper

reub075 said:

After reading the last three posts on this topic, I signed into my GNE account this morning.

My tariff also lists Payment Method as Pay on receipt of bill.

I did not delete my GNE direct debit from my current account, and the regular DD was taken as usual around 6th of the month, in each of the months after GNE went into administration and EDF was appointed as SoLR.

I checked my online banking today and noticed that the GNE Direct Debit mandate has disappeared, which was not my doing.

Perhaps EDF are now setting up customer accounts with new DD mandates, porting over customer bank account details from GNE and new DD mandates for EDF will appear very soon? Possibly they are also deleting the legacy GNE DD mandates as they go along?

Looking at the changes to My tariff in the GNE portal, the unit rates for Electricity and Gas have stayed the same, but the Standing charge has increased by 65% for Electricity and jumped up 80% for Gas - possibly as a result of the "change" to the payment method...

Me too. Fingers crossed the charges on the final bill from GNE (& future ones from EDF) are shown at the monthly DD rates.

Tonycv51

My GNE DD has dissapeared and the last DD (24th March) was returned by my bank. I've asked them why but assume it was that the DD mandate had been cancelled. The edf DD which was briefly there has now also dissapeared. My account still shows as in progress so still can't go in and (re) setup the DD to edf 

Tonycv51

Also like others my GNE account now shows as non DD and have taken screenshots of meter readings and tarrif before the site closes, but I do have the pdf with the original GNE DD tarrif 

[Deleted User]

I wonder why they don't just distribute the previous clients of a failed supplier proportionally across the remaining suppliers.

Surely that makes sense?

Gerry1

Wobbly_Bob said:

I wonder why they don't just distribute the previous clients of a failed supplier proportionally across the remaining suppliers.

Surely that makes sense?

Absolutely not !  The administrators would have to deal with 50 or so companies instead of just one SoLR.  It would delay everything by several years, and no doubt several more minnows would also have gone bust by then.

Don't even think of going there !

[Deleted User]

Split them over the 'Big Six' then. Job done. Send my fee to charity.

libra10

Have received an email from EDF this morning stating that a direct debit has been set up for my electric, and first payment will be taken during May.  Have checked bank account and GNE has disappeared, replaced by EDF.

The amount for electric seems similar to when paying GNE.  However, there is nothing mentioned about our gas account.
Have looked at  EDF account for support, and will phone later to see what is happening.

Has this happened to anyone else?

Tonycv51

libra10 said:

Have received an email from EDF this morning stating that a direct debit has been set up for my electric, and first payment will be taken during May.  Have checked bank account and GNE has disappeared, replaced by EDF.

The amount for electric seems similar to when paying GNE.  However, there is nothing mentioned about our gas account.
Have looked at  EDF account for support, and will phone later to see what is happening.

Has this happened to anyone else?

Was the email the welcome pack one, or had you already received that?

I got the welcome pack one including DD info but that was for both gas and electric, an EDF  mandate briefly appeared on my bank account but next email was that DD was cancelled. I also provided readings on my EDF account, though the account is not yet fully setup eg I can't (re) setup the DD