Green Network Energy is ceasing to trade

RnK136

Just got my Direct Debit details from EDF following GNE going into administration. Payments have increased £20 a month! I thought we were supposed to be put on an "equal" tariff until September? Fuming!!!

[Deleted User]

RnK136 said:

Just got my Direct Debit details from EDF following GNE going into administration. Payments have increased £20 a month! I thought we were supposed to be put on an "equal" tariff until September? Fuming!!!

Perhaps you cancelled your DD, or like me, they missed a months payment over the course of the transfer?

Grumpy_chap

I have to admit I have getting fed up with this now.
I have had no "final account" statement from GNE.  The £400-odd credit that was on the account when they ceased trading could be anywhere.
EDF asked for a meter reading, which I provided.
Nothing else, no tariff information or anything (but I suspect the rate is not competitive).  Appalling customer service - just want to get through this nightmare and go to another company.

QrizB

My switch from GNE to EDF is progressing slowly too. It's taken two weeks since EDF first contacted me but my electricity asccount has now moved onto stage 3 (of 4) "Meter reading check". There doesn't seem to be an option of actually submitting a reading, I guess that will turn up eventually.

My gas account is still at stage 2 (of 4), "Registration in progress" although if I check on-line EDF is showing as my gas supplier.

Inigo_Montoya

still not had any contact at all

however I am gas only which is apparently lower priority

Also I only joined GNE on february 3rd just after they went into administration (I was unable to stop the transfer due to the date I applied)

I suspect I will be right at the back of the 300K+ queue, just hoping I dont get forgotten due to when I joined

now the website has closed down Ive decided to cancel the DD as I don't want further DDs been taken which I cant see a record of - if that causes a headache with sorting out the right tariff then so be it 

[Deleted User]

Little update: Logged in to the EDF website. It's crap. Requires multiple scriptblocker disablements, never a good sign.

There was no such crap with GNE.

Then i read on my account that they are waiting for a meter read. Yet i have recieved no email to tell me.

Abysmal.

And why is this site continually adding blank lines between my comments? Can i not do this myself? Nanny state.

Robin9

Wobbly_Bob said:

And why is this site continually adding blank lines between my comments? Can i not do this myself? Nanny state.

It's a MSE Design Feature but somehow some still manage to post huge blocks of text as well as huge expanses of white.


I am still awaiting to experience the delights of the Edf website - no account or DD setup

maztucker

Like Robin9, I am still waiting on account details. I cancelled my DD in March as I was unhappy about making payments without proper bills. Why is it taking so long to sort out accounts?

SonOfPearl

Grumpy_chap said:

I have to admit I have getting fed up with this now.
I have had no "final account" statement from GNE.  The £400-odd credit that was on the account when they ceased trading could be anywhere.
EDF asked for a meter reading, which I provided.
Nothing else, no tariff information or anything (but I suspect the rate is not competitive).  Appalling customer service - just want to get through this nightmare and go to another company.

I'm a patient person, but it's now three months after EDF supposedly took on all GNE accounts and I still haven't had any contact from them whatsoever - not even a measly bloody email, so I'm also pretty fed up. No final bill from GNE either, of course. I'm just glad I cancelled my direct debit so I'm not currently paying anyone anything! I know it will all come out in the wash, but it's really annoying. 

Nebulous2

I've had a 'not long now' email telling me I'll soon receive a welcome pack, but that hasn't been forthcoming. 

GNE are still taking my DD. I'm probably unusual, in that my DD is set far too low - so I will have a lot of catching up to do eventually.