We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Scot Powers performance dealing with YE's SoLR

12467

Comments

  • masonic
    masonic Posts: 25,505 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    My YE tariff ran until 30/09/21 - does anyone know if SP are going to hold us to this exit date, and if we want to switch supplier beforehand will they charge an exit fee?
    No, the new tariff has no exit fees. You will be free to switch away once the switch to SP is complete (subject to the rule about not switching suppliers more than once every 28 days).
  • slpj
    slpj Posts: 96 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    I was with YE. I sent my reading to SP on the 7th December. I haven't heard from them since.
    Has anyone?
  • Tharweb
    Tharweb Posts: 1,195 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    slpj said:
    I was with YE. I sent my reading to SP on the 7th December. I haven't heard from them since.
    Has anyone?
    Not had anything since, but been able to sign in to my SP account on line and via the app using the reference number on the SP DD that's been set up with my bank. All the account says it's the switch is underway and they have my meter readings.
    This site has saved me a fortune :money: ...it's also cost me a fortune! :doh:
    © Tharweb 2006 :D
  • Heard heard nothing since I gave them bank and meter details. No D/D or emails. The YE direct debit should have gone out yesterday and also showing for the 25th January, but I did stop the D/D as there is enough in my account anyway.
  • by_eck
    by_eck Posts: 24 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Tharweb said:
    slpj said:
    I was with YE. I sent my reading to SP on the 7th December. I haven't heard from them since.
    Has anyone?
    Not had anything since, but been able to sign in to my SP account on line and via the app using the reference number on the SP DD that's been set up with my bank. All the account says it's the switch is underway and they have my meter readings.

    This didn't work for me: registering the account using your method seemed to be successful, but trying to log in to the new account simply returned me to the log-in screen repeatedly. I tried logging in by saying I'd forgotten the password and though I was given the option of resetting it, that didn't help either. SP just won't allow me to access the account.
  • masonic
    masonic Posts: 25,505 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    by_eck said:
    Tharweb said:
    slpj said:
    I was with YE. I sent my reading to SP on the 7th December. I haven't heard from them since.
    Has anyone?
    Not had anything since, but been able to sign in to my SP account on line and via the app using the reference number on the SP DD that's been set up with my bank. All the account says it's the switch is underway and they have my meter readings.

    This didn't work for me: registering the account using your method seemed to be successful, but trying to log in to the new account simply returned me to the log-in screen repeatedly. I tried logging in by saying I'd forgotten the password and though I was given the option of resetting it, that didn't help either. SP just won't allow me to access the account.
    Everyone is having problems. Online site has been playing up for several days. It's been discussed here.
  • Tharweb
    Tharweb Posts: 1,195 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    by_eck said:
    Tharweb said:
    slpj said:
    I was with YE. I sent my reading to SP on the 7th December. I haven't heard from them since.
    Has anyone?
    Not had anything since, but been able to sign in to my SP account on line and via the app using the reference number on the SP DD that's been set up with my bank. All the account says it's the switch is underway and they have my meter readings.

    This didn't work for me: registering the account using your method seemed to be successful, but trying to log in to the new account simply returned me to the log-in screen repeatedly. I tried logging in by saying I'd forgotten the password and though I was given the option of resetting it, that didn't help either. SP just won't allow me to access the account.
    As masonic has advised, it was possible to do this, but SP seemed to have disabled the sign up process a few days ago. Although I have successfully registered my account number, I am also reverted to the log in screen when I try to accused the account.

    Although I can get the app to load, I can still only see that the switch is underway, so I'm not much wiser on than you.
    This site has saved me a fortune :money: ...it's also cost me a fortune! :doh:
    © Tharweb 2006 :D
  • slpj
    slpj Posts: 96 Forumite
    Part of the Furniture 10 Posts Name Dropper Combo Breaker
    Just rang SP again. They tell me that YE has yet to supply my meter details, and this can only come from them. Should be another 7 to 10 days.
    Meanwhile the emergency tarrif created by Ofgen according to SP, is:
    Scottish power OfGen Emergency tarrif Electricity Gas
    Standing Charge pence per day 21.76 23.33
    Unit Rate pence per kWh 16.613 2.861
    Exit Fees £ per fuel 0 0
    And this is applicable to me in Kent TN2 region.
  • Richmc
    Richmc Posts: 146 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    It's been a month since I was asked for my details by SP, just e-mailed them to explain the delay, if I don't hear back within 48 hours I will be complaining to Ofgem. I'm sure this is just a ploy to keep YE ex customers on there higher tariff as long as possible, as soon as the switch is made I will be switching via the MSE site ASAP.
  • slpj said:
    Just rang SP again. They tell me that YE has yet to supply my meter details, and this can only come from them. Should be another 7 to 10 days.
    Is this in relation to creating the meter details in your account?  I see only my Gas supply meter listed in my account with the correct serial number.  Electricity serial numbers/MPAN are not listed but there again neither is Electricity listed yet although it does state dual fuel! 

    So SP have either (a) already received this information from Yorkshire Energy (at least the Gas meter info in my case) OR (b) they are yet to retrieve this information from ECOES (Electricity Central Online Enquiry Service).  AFAIK this MPAN e.g.


     is retrieved automatically during the normal switch process (via the postal address I would have thought).  Perhaps this process is changed during a SOLR switch but I doubt it.  A more likely explanation is that the process of account creation with all the relevant details is taking longer than SP would like and blaming a now defunct previous supplier is an easy way to get out of any awkward questions from phoning customers.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 348.2K Banking & Borrowing
  • 252.1K Reduce Debt & Boost Income
  • 452.4K Spending & Discounts
  • 240.8K Work, Benefits & Business
  • 617K Mortgages, Homes & Bills
  • 175.6K Life & Family
  • 254K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.