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Scot Powers performance dealing with YE's SoLR

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Comments

  • BedrockFred
    BedrockFred Posts: 254 Forumite
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    edited 7 January 2021 am31 11:47AM
    Wow that YE standing charge is rather more than mine was 
    Tariff name: Green Yorkshire - Fixed until 30th September 2021
    Elec
    Unit rate  13.12p
    Standing Charge  5.697p
    Gas
    Unit Rate 2.565p
    Standing Charge 6.851p
  • bagand96
    bagand96 Posts: 6,383 Forumite
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    Every page of this thread we have someone saying they don't know the Scottish Power Tariff rates.

    They've been available on the SP website for weeks, and in the YE FAQs Scottish Power now link directly to a PDF:

    https://www.scottishpower.co.uk/solr/yorkshire-energy

    https://web-content.scottishpower.co.uk/files/pdf/solr/Energy-Exclusive-Pricing-Leaflet-Dec20.pdf


    Most decent comparison sites do list Energy Exclusive, although some have been slow to catch up.  If your preferred site doesn't show it, select Basic Energy V2, as that's the same tarrif rates. 
  • Thanks for the link to the tariff charges looking at them for me SC is the same rate paying by DD or Card payments
    The unit price is just over 1p more for Elec and just under 1p more for gas
    Tempted to cancel the DD to SP, we are low energy users having a wood burner and Solar panels very well insulated hose walls loft etc so it wont be much more paying by card 
  • slpj
    slpj Posts: 96 Forumite
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    spot1034 said:
    Well you've probably just made it more expensive than it needed to be by cancelling your direct debit!
    Why does cancelling the DD make it more expensive?

    I cancelled my DD with YE as soon as I found out they were belly up.
    When I received my email from SP asking for my meter readings back on Dec 6th 2020, I gave them, but did not give them my bank details. No complaint from them or any indication that it will now cost me more, or that I will incur a penalty.

  • Gerry1
    Gerry1 Posts: 10,580 Forumite
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    edited 10 January 2021 pm31 12:09PM
    slpj said:
    spot1034 said:
    Well you've probably just made it more expensive than it needed to be by cancelling your direct debit!
    Why does cancelling the DD make it more expensive?

    I cancelled my DD with YE as soon as I found out they were belly up.
    When I received my email from SP asking for my meter readings back on Dec 6th 2020, I gave them, but did not give them my bank details. No complaint from them or any indication that it will now cost me more, or that I will incur a penalty.
    The bank will tell your supplier that your DD has been cancelled, so you may be moved automatically on to a Pay On Receipt of Bill tariff which will be more expensive.
    This happened to me when I cancelled my DD with Robin Hood Energy after my bank account showed that a DD with SoLR British Gas had been set up.  There was no notification; I just noticed that the rates on my final bill were higher than I when I switched to RHE's fixed tariff.  However, they rebilled the RHE amount at the DD rate after I complained.
    Check your final bill carefully !
  • Chino
    Chino Posts: 2,031 Forumite
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    edited 10 January 2021 pm31 12:15PM
    slpj said:
    Why does cancelling the DD make it more expensive?
    From the email you received from ScottishPower on 6 December 2020:
    To help us set up your account correctly, please click below to provide us with information we need, such as your meter readings and Direct Debit details.
    ...
    Please note that without your Direct Debit details, you'll have to pay for your energy by cash or cheque, which may work out more expensive for you.


  • masonic
    masonic Posts: 25,536 Forumite
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    edited 10 January 2021 pm31 12:35PM
    slpj said:
    spot1034 said:
    Well you've probably just made it more expensive than it needed to be by cancelling your direct debit!
    Why does cancelling the DD make it more expensive?
    Unit prices on the tariff we have been moved to are higher for those not paying monthly by DD.
    See https://web-content.scottishpower.co.uk/files/pdf/solr/Energy-Exclusive-Pricing-Leaflet-Dec20.pdf

  • slpj
    slpj Posts: 96 Forumite
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    edited 10 January 2021 pm31 3:39PM
    masonic said:
    slpj said:
    spot1034 said:
    Well you've probably just made it more expensive than it needed to be by cancelling your direct debit!
    Why does cancelling the DD make it more expensive?
    Unit prices on the tariff we have been moved to are higher for those not paying monthly by DD.
    See https://web-content.scottishpower.co.uk/files/pdf/solr/Energy-Exclusive-Pricing-Leaflet-Dec20.pdf

    I've been asked for my meter readings and Bank details in the original email, 6th Dec. I gave my meter readings. When giving my meter readings, I was then presented with a screen as I recall, to provide my bank details. But NOWHERE did it say I HAD to provide these, or I would be charged at a higher tarrif rate. There was no tarrif at this point. I haven't cancelled my SP DD, I've never had one.
    I can't be put on another YE tarrif, because that doesn't exist anymore.
    I still haven't been informed officially that I have an account with SP, or what my tarrif is. Only a telephone conversation, telling me that when I am finally set up with an account with SP, that for my area, the rates are those I gave further up. Until I have an account with SP, they can't charge me. They definitely can't charge me more, without informing me first, and informing me of the alternate methods of payment, any penalties incurred by not choosing DD, and without giving me the opportunity to pay by DD, from THAT point.
    Has ANYONE seen, or been sent any written text, telling them that they will be charged more if they cancel their YE DD?
    When I get a final bill from YE, I'll pay it by online transfer. A lot of people have cancelled their YE DD's. I think they'll have a hard time and a lot of complaints, if they try to charge people at a higher rate for settling their final bills.
    My understanding that it is the YE administrators not SP who will have to chase people for their YE bills, which I am very happy to settle in full.
    Actually, looking at the rate I was told for my yet to be account with SP, it's not really that bad. For me, on current consumption, I reckon about 100 quid a year more. Since I'll be moving asap, a month or so on the SP special tarrif, won't be too bad. Just the hassle of having to switch again.

     






  • slpj said:
    masonic said:
    slpj said:
    spot1034 said:
    Well you've probably just made it more expensive than it needed to be by cancelling your direct debit!
    Why does cancelling the DD make it more expensive?
    Unit prices on the tariff we have been moved to are higher for those not paying monthly by DD.
    See https://web-content.scottishpower.co.uk/files/pdf/solr/Energy-Exclusive-Pricing-Leaflet-Dec20.pdf

    I've been asked for my meter readings and Bank details in the original email, 6th Dec. I gave my meter readings. When giving my meter readings, I was then presented with a screen as I recall, to provide my bank details. But NOWHERE did it say I HAD to provide these, or I would be charged at a higher tarrif rate. There was no tarrif at this point. I haven't cancelled my SP DD, I've never had one.

    As two previous posters have said it was IN THE EMAIL not on the pages you were completing. Go back and read the email again. The references people made to the "higher rates" are SP tariffs, not YE obviously as YE is no longer in business. If I were you, I'd read the email and linked information again. If you are still unsure or in doubt, ring the Freephone dedicated helpline SP have set up.
  • masonic
    masonic Posts: 25,536 Forumite
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    edited 10 January 2021 pm31 4:32PM
    slpj said:
    masonic said:
    slpj said:
    spot1034 said:
    Well you've probably just made it more expensive than it needed to be by cancelling your direct debit!
    Why does cancelling the DD make it more expensive?
    Unit prices on the tariff we have been moved to are higher for those not paying monthly by DD.
    See https://web-content.scottishpower.co.uk/files/pdf/solr/Energy-Exclusive-Pricing-Leaflet-Dec20.pdf

    I've been asked for my meter readings and Bank details in the original email, 6th Dec. I gave my meter readings. When giving my meter readings, I was then presented with a screen as I recall, to provide my bank details. But NOWHERE did it say I HAD to provide these, or I would be charged at a higher tarrif rate. There was no tarrif at this point. I haven't cancelled my SP DD, I've never had one.
    I can't be put on another YE tarrif, because that doesn't exist anymore.
    I'm not referring to the YE tariff or YE DD. It was sensible to cancel the YE DD when they went bust if your account had sufficient credit to cover your energy usage to 6th December. Whatever you have done, you'll be charged for energy up to 6th December according to the YE tariff you were on.
    It is the SP tariff that depends on the method of payment. You can choose to either set up a monthly DD and be charged using the DD prices, or you can choose not to set up s SP DD and pay quarterly by cash or debit card at the higher prices for those methods of payment. Chino has quoted an email you would have received from SP on 6th December pointing this out.
    slpj said:
    I still haven't been informed officially that I have an account with SP, or what my tarrif is. Only a telephone conversation, telling me that when I am finally set up with an account with SP, that for my area, the rates are those I gave further up. Until I have an account with SP, they can't charge me. They definitely can't charge me more, without informing me first, and informing me of the alternate methods of payment, any penalties incurred by not choosing DD, and without giving me the opportunity to pay by DD, from THAT point.
    That's not how it works, I'm afraid. To qualify for the discounted DD rate you need to have a DD in place during the billing period, not after a bill is produced. SP are entitled to bill you for energy from 6th December even though you did not have an account. It might not be too late to get a DD in place should you wish to take advantage of the discounted DD rate.
    slpj said:
    Has ANYONE seen, or been sent any written text, telling them that they will be charged more if they cancel their YE DD?
    When I get a final bill from YE, I'll pay it by online transfer. A lot of people have cancelled their YE DD's. I think they'll have a hard time and a lot of complaints, if they try to charge people at a higher rate for settling their final bills.
    My understanding that it is the YE administrators not SP who will have to chase people for their YE bills, which I am very happy to settle in full.
    As mentioned above, cancelling your YE DD will not impact your final YE bill, which will be issued by the administrators in due course.
    slpj said:
    Actually, looking at the rate I was told for my yet to be account with SP, it's not really that bad. For me, on current consumption, I reckon about 100 quid a year more. Since I'll be moving asap, a month or so on the SP special tarrif, won't be too bad. Just the hassle of having to switch again.
    That's good for you, most people have seen a >20% rise. That, coupled with December and January being months where usage is typically much higher, means many are less fortunate. I don't know if the prices you've been told were based on the assumption you were paying by DD, but the cash/debit card unit prices are only about 6-7% more expensive and standing charges are the same, so some have considered it is worth the extra cost to avoid setting up a DD with SP for the short time they will be there.
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