Scot Powers performance dealing with YE's SoLR

slpj

https://www.scottishpower.co.uk/solr/yorkshire-energy

"We're taking responsibility for your energy from 6th December 2020 --- "

I rang SP, and they told me that all YE tarrifs ceased to exist on the 6th December. So now until we are able to leave, we are all on the so called 'DEEMED' tarrif. I asked for details of what it is, and he couldn't or wouldn't tell me. He just told me to wait for a few days to receive an email.

He also said I was able to switch as soon as I got the email confirming my tarrif, but he didn't sound sure, and again said to look at the email

BedrockFred

slpj said:

I just rang Shell energy to ask about sigining up with them.

They told me, I have to do it NOW, because if I wait until Sottish Power complete taking over my account, then I'll have to wait 28 Days before I can switch to Shell Energy. They said it is NOT their rule, but the industry rule.

Can someone confirm or refute this?

I have been in contact with 3 or 4 suppliers and they all tell me 
"Your account must be setup with SP first then we can take over "

bristolleedsfan

slpj said:

I just rang Shell energy to ask about sigining up with them.

They told me, I have to do it NOW, because if I wait until Sottish Power complete taking over my account, then I'll have to wait 28 Days before I can switch to Shell Energy. They said it is NOT their rule, but the industry rule.

Can someone confirm or refute this?

Octopus tell people same thing about Industry rule have to wait 28 Days in between switches

bagand96

slpj said:

matelodave said:

I think you can expect it to take at least a 2-3 week to get properly transferred to SP and then another three to transfer to a supplier of your choice.Bear in mind that Christmas and New Year are also in the way so that might slow it all down a bit.

Does that mean, that until the transfer is completed, that we remain on the YE tarrif we are on at present?

No.  Scottish Power became your energy supplier on 6th December.  Therefore, from that date you will be charged the tariff that SP have arranged, and Ofgem have approved.

by_eck

I can't say I've been overly impressed with Yorkshire Energy, being slow to pay up for excessive credit on my account, but Scottish Power is the last supplier I'd want to be transferred to, having used them in 2011. From the outset, they transposed my Economy 7 day / night readings and took no notice of complaints until the Ombudsman stepped in. However, the mess took years to sort out, as the error followed every switch from then on.

worrywart_3

Get out as soon as you can I am with Scottish power and they have been an absolute nightmare 

slpj

Either they don't understand the 28 day rules, or they are lying.

The ONLY references I can find to 28 day rules, are regarding debt.

Switching energy supplier if you’re in debt

This advice applies to England

Whether you can switch supplier if you’re in debt to your gas or electricity supplier depends on how long you’ve owed the money.

You've been in debt for 28 days or less

If you've owed the money to your supplier for 28 days or less, you can switch supplier. The debt will be added to your final bill from your old supplier.

You've been in debt for more than 28 days

If you've owed the money to your supplier for more than 28 days, you can't switch supplier until you've paid the money back.

You can't be stopped from switching if it's your supplier's fault that you're in debt - for example because they've estimated your bill wrong. If you do owe them money you'll still need to pay this when you get your old supplier's final bill.

Can I switch if I owe my supplier money?

• Debt under 28 days old. If you’ve owed the money to your supplier for less than 28 days, you can still switch. Your supplier will add your debt to the final bill.
• Debt that’s over 28 days old. If you’ve owed money to your supplier for more than 28 days, you won’t be able to switch supplier until you pay the money back.

Can my current supplier prevent me from switching to a new supplier?

As long as you are not in debt with your existing supplier, they can’t prevent you from switching.

Your current supplier may object if they have billed you and you have failed to pay that bill for more than 28 days.

Sources,

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/switching-energy-supplier-if-youre-in-debt/

https://www.confused.com/gas-electricity/guides/the-supplier-switching-process

https://greennetworkenergy.co.uk/blog/switching-energy-supplier-your-question-answered/

mac.d

I can find a few mentions of 28 days in terms of switching.

https://www.theenergyshop.com/guides/switch-energy-supplier

"How often can I switch gas and electric?

If you've switched but then hear about a better energy tariff, or you're not happy with your new supplier, you're free to switch every 28 days."

https://www.simplyswitch.com/energy/guides/switch-energy-supplier-5-simple-steps/

"When can I next change provider?

You can change your energy provider every 28 days."

The 28 day rule is for people switching between different suppliers, but as you are being moved to a SoLR after your supplier went out of business, its unlikely that it would apply. Sounds like Shell are just desperate to get people to switch to them. 

OFGEM recommend you wait until your new supplier contacts you (and immaterial of whether its by email or letter, it should say on it you are free to switch supplier), and once they do you are free to either choose a tariff with Scottish Power, or do a comparison and switch to another supplier.

You will be on a deemed tariff with Scottish Power for a few weeks but the same is true when you move into a new house, and it'll be one month of a probably more expensive tariff, it won't be a huge amount of money.

matelodave

Deleted_User said:

This is my SoLR (last week, I didn't even know what that means ). I'm thinking it might keep things simpler if I don't try switching away from SP until they have properly set up my account with them, and YE have issued a final bill based on the meter readings I've now given to SP, and the remaining credit with YE actually shows as transferred to my SP account. In an attempt to speed this along, I have given SP all the info they asked for. And also cancelled my DD for YE, since I will definitely remain in credit with them after they issue a final bill.

How much quicker would you guess it might it be to transfer to a cheaper tariff with SP than to switch to a different supplier? After running a few comparisons, it looks like I could cut costs a bit by moving from the "Energy Exclusive Online" tariff (which we are apparently being put on) to "Super Saver December 2021 B3" (fixed to 31 Dec 2021, with early exit fees). There are bigger savings with some other suppliers (though Outfox the Market comes out cheapest, and there are some very negative comments about them).

Don't wait for your final bill from YE - it could take weeks or months before it gets issued. Abandon SP as soon as you can as they certainly aren't the cheapest and their customer service leaves a lot to be desired.
If you transfer to a cheaper tariff with SP you might lock yourself into one with exit fees and a smart meter so check the T&C;s for your chosen tariff very carefully to ensure that it meets your needs.

matelodave

I'm with Neon Reef at the moment, was with Symbio, Eversmart (went bust) IRESA (went bust) GB Energy (went bust) so I'm no judge of quality.
My main criterion is cost but I do keep a very close control of my bills and accounts 9saving copies of everything) and making sure that I don't end up with too much credit in hand - with all three I only had around £30 credit when they went so it wouldn't have been a disaster if I'd lost it but I do like a bit of sport if they don't do what they should and I've got it back