Yorkshire energy ?

BedrockFred

DerwentMailman said:

mac.d said:

Do you honestly think that as YE went out of business barely a month ago, it'll be anything other than a long drawn out process for any company (never mind one of the big six with poor customer service) to get their hands on the cash that is left and to sort out paying it back to thousands of customers they've just taken on? Be realistic.

 Agreed.  I don't anticipate getting my credit balance owing by YE until March at the earliest!  Earlier this year it took until April before British Gas (SOLR for Breeze) coughed up what was due to me.  I had left them by mid-Feb.

OK point taken, tell me did you leave your DD  running on BG to get your refund or was it issued by cheque
This is my first experience of a supplier going bust on me, all I can say is this SoLR needs a bloody good overhaul

by_eck

masonic said:

by_eck said:

Being of limited understanding, would someone be able to explain the logic behind reducing their direct debit payments to SP, unless they were extortionally higher than they were to YE? Their SP charges will have to be paid in full eventually and until any credit finds its way from YE to SP, reducing payments may not cover ongoing charges. True, it's better to owe some money than to be owed it.

The logic is, if you have hundreds of pounds of credit being transferred from YE, and will only be with SP for a month or two, the credit may cover your usage without any further payments being made. It would be unwise to cancel the DD, as this will result in higher charges, so reducing it to the minimum permissible amount will avoid paying money to them that will have to be refunded later.

Yes, I can see your point about not cancelling the DD altogether, which you've mentioned in previous posts, but the credit from YE may take ages to be forwarded to SP and in the meantime, if one has reduced their DDs to the minimum possible amount and are with SP for only a short time as you suggest, SP wouldn't hang about before asking for settlement of their final bill and is unlikely to entertain a deferred payment in anticipation of unspecified credit funds arriving from YE's administrators. Even if, for some unfathomable reason, someone decided to stick with SP, it wouldn't take the company's bean counters long to realise that your payments were not keeping up with the charges.

As far as I can see, the only sensible grounds for reducing the payments are either because you've carefully anticipated your energy consumption and have worked out the corresponding charges, or you're hard up.

Unpleasant as it is to know that one's money is either lodged with the administrators or held in SP's coffers, I don't think you can treat any outstanding credit as collateral for paying SP's bills and should think of it as sitting in a notice savings account earning 0% interest. All that is certain is that it will be repaid eventually.

phillw

masonic said:
so we'll need to suspend your account pending further updates about your company."

https://support.gocardless.com/hc/en-gb/articles/360000344309-Limited-companies-FAQs#insolvency

Pending further updates from the administrators?

masonic

Shedman said:

Out of curiosity what was their number from which they called you?  Had a missed call from an unrecognised number a few minutes ago so just wondering if it was SP....

They called from 0191 671 9984

richardc1983 said:

masonic said:

richardc1983 said:

Coys said:

richardc1983 said:

Very disappointed with how this has been handled. Scottish Power have put me on a Tarif called Energy Exclusive which you cannot select this Tariff on the Cheap Energy Club to do a comparison

As already mentioned more than once, it really doesn't matter. Just pick any valid tariff from any supplier, and switch to the cheapest recommendation in the report that you're happy with. The "saving" figure is academic unless you really need to know how exactly much SP would rip you off.

It might be worth someone updating the first post on the first page that people can reference to. I don't have time to go through 92 pages to find out advice. 
If I change supplier then SP could reject the change and then what happens to my large credit I had with YE?

As SoLR, SP are not allowed to prevent people switching away from them if they do not want to stay. The large credit will eventually find its way to SP, and SP will have to refund it if it isn't consumed by energy they bill you. Ideally the credit will be transferred before SP generates your final bill, otherwise it may be necessary to go back to them and get a revised bill including the credit when the amount is known.

Correct but if you haven't "officially" switched yet and only 1 account is with them  then how can they let me move?

What does "officially" mean? It doesn't matter whether SP have proclaimed that your switch is complete, what matters is who is registered as your supplier on the national database.

masonic

phillw said:

masonic said:
so we'll need to suspend your account pending further updates about your company."

https://support.gocardless.com/hc/en-gb/articles/360000344309-Limited-companies-FAQs#insolvency

Pending further updates from the administrators?

You'd need to clarify with Gocardless to be certain of what what means, but I'd take it to mean an update that the company is being rescued as a going concern and will resume trading, rather than being liquidated to repay creditors as is the likely fate of YE.

masonic

by_eck said:

masonic said:

by_eck said:

Being of limited understanding, would someone be able to explain the logic behind reducing their direct debit payments to SP, unless they were extortionally higher than they were to YE? Their SP charges will have to be paid in full eventually and until any credit finds its way from YE to SP, reducing payments may not cover ongoing charges. True, it's better to owe some money than to be owed it.

The logic is, if you have hundreds of pounds of credit being transferred from YE, and will only be with SP for a month or two, the credit may cover your usage without any further payments being made. It would be unwise to cancel the DD, as this will result in higher charges, so reducing it to the minimum permissible amount will avoid paying money to them that will have to be refunded later.

Yes, I can see your point about not cancelling the DD altogether, which you've mentioned in previous posts, but the credit from YE may take ages to be forwarded to SP and in the meantime, if one has reduced their DDs to the minimum possible amount and are with SP for only a short time as you suggest, SP wouldn't hang about before asking for settlement of their final bill and is unlikely to entertain a deferred payment in anticipation of unspecified credit funds arriving from YE's administrators. Even if, for some unfathomable reason, someone decided to stick with SP, it wouldn't take the company's bean counters long to realise that your payments were not keeping up with the charges.

The final bill must be issued within 6 weeks of your transfer out being completed. If you switch now, then this final bill will be your only bill, and it is in SP's interest for it to include the YE credit so that they don't have to go to the trouble of revising it later and refunding the difference. For a switch completing w/c 18th January, the final bill would need to be issued on w/c 1st March at the latest. It is likely we will have a final bill from YE before then. If they do wish to go ahead and issue the final bill earlier, then the debit balance will be collected in the next DD payment cycle and will be for the actual cost of energy billed.

I don't know what SP's billing schedule is, but someone staying with them can use the Covid crisis as an excuse for falling into debit on their account. If they know a big credit is coming, that is a rational and sensible thing to do.

[Deleted User]

BedrockFred said:

OK point taken, tell me did you leave your DD  running on BG to get your refund or was it issued by cheque
This is my first experience of a supplier going bust on me, all I can say is this SoLR needs a bloody good overhaul

Issued by cheque as I never gave BG my DD details and yes the SOLR process is in dire need of an overhaul.  Breeze went bust at the end of December so if the current administrators (for YE) are on the ball then sure sometime in February/March would be the timeframe I am personally looking at. 

masonic

masonic said:

I've now had a 'sorry you're leaving' email from SP, followed by a text message, and now a phone-call to see if they could offer me something better. Of course the best deal they could offer was not at all competitive, but I humoured them before letting them know I'd be going ahead with my switch.

You can't make it up! I've just had confirmation from my new supplier "All done! 🎉 We're officially your energy supplier from Thursday 21st January".

After the 'sorry you're leaving' email, SMS and phone-call from SP, I've just received the email telling me "Your transfer from Yorkshire Energy to ScottishPower is under way"

elderberry

Nothing anyone reports about SP surprises me @Masonic.  I have had to deal with SP re a business supply a few times in recent years.

I am therefore relieved and pleased to report my dual fuel switch seems to be progressing ok.  I’m switching to Igloo Energy because their reviews are good, there are no exit fees so I can switch again if better deals are available in the summer and it was the cheapest deal for me after factoring in a £50 referral reward (see Referrers board - Igloo thread).

Scottish Power have recorded the meter readings I gave the day I submitted the switch (just a place marker) and there is a sorry I'm leaving flag on account.  No phone calls etc so far and my fingers are firmly crossed that all continues smoothly.

phillw

Deleted_User said:
Well, this is why I don't intend to give SP any further meter readings, after the initial readings I gave them for the transfer from YE to them, until my final credit from YE has actually appeared in my SP account. I don't have smart meters. Do SP have telepathic bean counters?

No, but they could start estimating reads at a ridiculously high amount.